Driveme Driving Experiences www.driveme.co.uk

Hi,

Today, on 9th April 2013, myself and three friends from Uni went to experience a supercar around Teesside autodrome. When i purchased the the Ferrari and Arial Atom experience I expected to have a lap to familiarize myself with the car and track, this was not offered.

During both experiences I was driving the car at under street legal speeds not having a feel for the car, track or experience.

they don't let you put your foot down unfortunately.... profits.....

After driving the car around the 30 second lap I was rushed out of the car as it was the last slot (3:45) , this further degraded the value customer service and what i had paid for.

After exiting the cars feeling awkward and ripped off, I went to the photo booth looking forward to the pictures, 30 minutes later i was told "sorry but it looks like we never took pictures of you" This highlighted the level of service and attention of the staff.

The manager of Driving sensation came to offer an argument instead of an apology in a bitter and rude manner stating that they couldn't do anything but to give a "certificate" which holds no value to me.

Overall it was a complete rip off, I would recommend people to hire a supercar for a weekend from places such as phantom car hire or enzo car hire in Yorkshire which would be a better experience and at least last longer and be of more value for money but never to touch "driving sensation" with a barge pole.

The Experience was truly shocking, even my friends who are enthusiasts said it was a complete let down. never again!!!

Thanks Driving Sensation, this was a driving experience, but not the one i was looking forward to having or wanting anyone else to have.

What a Shame

zero value for money, utter rip off you wont enjoy guaranteed!!! i bet they change their name now

Why do I have to give them a star????? I don't want to give them a star!!!!

They don't care about customer service. They cancel events and can't provide a replacement day and won't give a refund. Need I say any more.

Avoid this company at all costs. Their terms and conditions are unfair.

By the time new dates are available your voucher has run out costing extra money to extend... Oh what a surprise

When you book all the times are 'premium slots'... Which guess what.... Cost more money!!!!

Keep away. Don't bother they are rip off merchants!

I booked this a service called 'Sportscar Blast with Free Passenger Ride' for my sister and her partner. The idea being that my brother in law (to be) could drive and my sister could have the passenger ride. Sounds simple?

Well, treatme.net noticed that I had written on the gift card 'To Amy & Luke' and called me tell me it was for one person only. They then put me through to an operator to arrange something different. There were no alternatives for two people so I asked for a refund.

This is where it gets unbelievable.

They would not give me a full refund. Despite the fact the product is misleadingly named and described and told me I would be charged a £25 cancellation fee.

Now, was I not cancelling due a mistake on my part, I was calling due to the misleading way this product was sold and they wanted to charge me £25 and not process my refund for a month.

When I explained this was due to a mistake with the copy of their website the customer service lady just kept repeating 'this in in our terms and conditions, you agreed to our terms and conditions'. There was no attempt to see my point of view and the approach and attitude was downright rude.

I strongly suggest that you avoid this company and use one of the companies with good reviews (I see I am far from the only person to complain about the business practices of this organisation).

Dreadful, misleading and rude - avoid.

Given that my driving experience was booked for me with Dunsfold Park in mind (the only remotely convenient circuit), would it not have been pertinent for them to point out that it is shut for six months of the year? And even if they hadn't, they could have been flexible extending the time period of the 'treat'. But no, it's all about the revenue, and they insist I pay to extend it. Not good. Not good at all.

And the worst thing is, it puts me in a difficult position given that it's a present, and I want to go through with it for the people who gave it to me, but now really don't want to give them a penny of my money.

I am one to give a company the benefit of the doubt if they make a mistake or admit to false advertising and correct themselves by making things right.

In this case the DRIVEME.NET customer service actually told me I needed to pay more money to extend my voucher when they had stated WE RUN ON SATURDAYS, and certain Sundays depending on the venue.

When I called up to finally book they admitted they only ran 1 or 2 Saturdays a month.

I only bought the experience for Saturdays as I live in London and would have to drive out and spend the night for a nice getaway. They in fact told me sorry we are only running one Saturday this month? and next month only 2 Saturdays. We can offer you a down grade from the Lamborghini to and Audi if you want for the same price, OR

you can pay 25£ extra and extend your voucher to find a Saturday we run....which from what I could see was never going to happen.

Please don't' waste your time or money on this company or TREATME.NET as the correspondence was not only rude but very unhelpful and when you spend 150£ on something you would hopefully expect better treatment!

poor customer relations, after every penny they can get

We paid £250 for the rally gold experience. Not worth the money at all. Would not use these again. Every thing seemed to be rushed. Every car I had driven had the engine management light on. One car broke down. One car that was gettting used didn't have any car tax on it run out in may 2012. There are too many cars on the roundabout at the same time. They say you can go upto speeds of 185mph, not in a million years. I also over heard one of the drivers saying the most you can do is about 106, so false advertising. I think all the cars are ready for the knackers yard.

bought a top end gift from them which I was quite excited about. Bought the gift pack and thats when it went downhill.

I received a piece of card with my gift certificate printed in faded print - someone obviously needed to change the printer cartridge but couldnt be bothered. Not even remotely interested in pleasing their customer once they have taken the money.

Complained about the rubbish state my gift arrived in. You have to forward the emails to customer services several times be warned. Then you get back a few words, offering nothing to resolve the situation, just that annoys you more.

They need to learn that customer service doesnt stop once the customer has given them money, that is the START of the experience. AVOID AVOID AVOID

2x Pamper days purchased for me as treat & unable to use due to severe illhealth, surgery & hospitalisation.

Even though explained situation, very unhelpful & would not extend the vouchers to enable me to use on recovery.

Will definitely NEVER use again nor will family & friends!

You pay for the experience but when you phone to book all that are left are supposedly premium experiences that you have to pay for there and then. Con merchants do not waste your money