written by Cherkycherky on 10/07/2017
So alls well that ends well...... We thought we had booked a holiday last week to travel from Belfast to Tenerife. The last I spoke to was not the best speaking and having thought it was booked. A few hours after she called me back and told me she had made a mistake and that I need to pay another £178 each......I said no This was meant to be a cheap holiday and I had promised my 5 year old grandson a trip so I tried again. I spoke to a person at Travelate who was really sympathetic and listened to my needs i.e. cheap and travelling asap. Anyway he found me a lovely hotel in gran Canary which we checked and booked. Paperwork foollowed a few hours later and the next day we were on our way Having returned yesterday I cannot thank him enough for sorting it out. We had a lovely time and I promised I would write and say so
written by KarenRob on 18/09/2015
My husband and I have just returned from our holiday in Torremolinos. It was our worst holiday ever. Not because of anything you have done, we received some devastating news 20 minutes after we arrived at the hotel. I just wanted people to know that they needn't worry about your holidays being such good value. If people are in the mind of 'you get what you pay for' they might be reluctant to take the chance. They need to know from people with experience that it isn't the case. We were looked after from start to finish. The instructions we were given regarding flights, transfers and hotel were extremely clear. Even if we had never been abroad before we would have sailed through it. We went on a decent plane with lovely flight staff and a clean environment. When we got to the airport, our transfer rep actually approached us and asked whether we needed help. She didn't even know that we were travelling with her company and still wanted to help us. She gave us clear instructions, in English and directed us to our shuttle bus. Our driver was very friendly and helpful. We had a few rowdy (drunk) passengers on our bus who wanted to leave a slightly late passenger behind and he dealt with them very professionally. I would have asked them "how about we leave you behind instead?". He was a nice man though and managed to appease the hen party and the late passenger was able to board the bus with no problems. When we got to the hotel, the driver told us exactly where to go and what to do and didn't want any tips for his trouble. The hotel was scrupulously clean and the staff were friendly and attentive. They were extremely laid back yet amazingly efficient. This was key for us, we were very upset and needed some calm to keep us from just packing up and going home on the next available flight. The food was also above standard. I can't see how anyone could have had any complains there. When it was time to come home, we checked our pick up time online and again we were given precise instructions of where we had to wait for our bus, which turned up early and since everyone was ready to board, we were able to leave for the airport early. Again we had a good flight and the captain of the plane actually came out serving food and drink, which is something I have never witnessed before. Nice touch. We have always bought package holidays from Thomas Cook but this holiday has changed our mindset. We only booked this because it was last minute and Thomas Cook didn't have anything to offer that caught our interest. If we had been of sound mind during this holiday I'm pretty sure it would have been our best holiday yet. I wish we could have appreciated how good this holiday was. This is all down to you. Well done! And thank you for showing us that the grass actually can be greener on the other side of the fence..... And cheaper! Of course there are added extras. Nobody should expect free baggage and transfers though. It still works out a lot cheaper. In fact I have checked the price of this holiday elsewhere and couldn't find anything less than £400 dearer. That's your spending money right there.
Written on: 21/09/2015
Hello,
Thank you for your feedback.
Once again we send our condolences to you and your family, and would like to thank you for taking the time to write this review.
We hope you continue to use Holiday Discount Centre as a price comparison site.
Kind Regards
Vicky Liddle
PR Representative - HDC
Written on: 18/07/2017
I'm awaiting an email from this company reGarding my holiday and am still waiting
written by LibertyMyrick342 on 29/05/2015
I've used this website for 3 holidays now looking to book a 4th.....yes there is booking charges but expected that. Recommend this website to family to which they have used, the company has good communication skills and are very helpful will continue to use this website because you can get some good bargains.
Written on: 02/06/2015
Hello,
Thank you for your feedback on our Holiday Price Comparison site.
Kind Regards
Vicky Liddle
PR Representative - HDC
[email protected]
Written on: 04/09/2015
Hi why is there a charge for checking in?
Written on: 04/09/2015
Hi when you booked with this company did they tell you that you needed to pay money for checking in at the airport? I am scared to book as they said that was total price but then told me to pay more at the end of the call for checking in. Please help
written by AliWoodruff on 22/04/2015
Carnt believe people moaning about add ons expect to pay extra 100 pound a person . And If u think 230 pound is to expensive for a week in Greece all exc well . I used them 3 times and I will be useing them again enjoy your hoilday
Written on: 27/04/2015
Hello,
Thank you for your feedback on our Holiday Price Comparison site.
Kind Regards
Vicky Liddle
PR Representative - HDC
[email protected]
written by mariepearce on 20/01/2015
I booked a holiday with one of the advertisers on Holiday Discount Centres website and unfortunately upon confirmation the holiday wasn't as I originally was led to believe. I tried very hard to resolve the dispute with the advertiser without success. In the end I had no option but to contact the team at Holiday Discount Centre to make a complaint about the travel company with whom I was dealing. The treatment I received was absolutely first class, my complaint was fully investigated and Holiday Discount centre intervened with the Travel Agents who in turn got back in touch with me. We were able to resolve the problem at no extra cost to me. I know for sure that without the help of HDC and in particular Vicky Liddle I wouldn't have been able to resolve the issue. Holiday Discount Centre really do care about their customers and I would definitely recommend them. One word of caution to any potential customers : Before agreeing to any terms and conditions that the Travel company will give you, please, please be sure to check the details of your Airline and flight times or else you may find yourself stuck with an inconvenient lengthy stopover on your journey.
written by DoryM on 09/09/2014
Having booked a holiday through cheekytrip.com I was very concerned that the company I booked with didn't confirm via e-mail and phone as promised. I e-mailed cheekytrip and a particular member of staff called me back within an hour or so. She went out of her way to resolve the problem with the travel company. Although this took a couple of days (down to the travel company and not cheekytrip) this was all resolved and my booking was then confirmed. Outstanding customer service!
written by bqMiddleton370 on 25/08/2014
Booked with Happy Journey thru holiday discount centre, 1. Brilliant Price 2. Great Service 3. Amazing holiday Will defo be booking again.
written by 207Franklin on 23/08/2014
We're using them again , we have had no problems with holiday discount centre , booking was easy and straight forward , yes we have had to pay extra charges . But every other company we have used also charge . We are going to sharm and we're offered free room upgrades , due to the fact that the Cheeper rooms were all reserved for a wedding . It was also nice not to be left hanging on the phone , they called us back 10 mins later with all the conformation . The price was fab too 11 nights all inc for £450 each can't be bad after looking around at other sites which we're coming out at nearly double, can't wait now see you soon .
written by Gaven1956 on 12/08/2014
memorable ........... will go on next holiday............
written by Drake1961 on 12/07/2014
I booked a great hen weekend for 9 girls to Llorett de Mar in Spain with Travel Soon after finding their details on the Holiday Discount Centre. The bride-to-be and I spoke with a great travel advisor who helped us with the best location for the price we wanted and was incredibly patient with us as we changed our minds on at least three occasions! He was clear about all of the fees and extras available to us and only took the card details once all the details had been confirmed and he had given us the final price. The holiday itself was everything we had asked for. I would definitely book with them again!
written by Joneshaf on 17/01/2014
I have used this company twice and plan to use them again this summer. The first time I booked it was for a family holiday and I was a bit weary, wanting to make sure the transfer etc was ok. Had no problems whatsoever. You pay for what you get and as a family we saved £500 by booking with Holiday Discount Centre. Well done and thanks
written by on 24/10/2013
recommended by a friend so thought we would take a look, glad we did, we saved at least £300.00, great website, easy to book with very helpful advisor, downloaded all of the information within minuets of booking, will definately book another holiday with this web site, I cannot give any negative feedback !
written by HelenaG on 19/09/2011
We booked with Holiday Discount Centre to go on holiday to Egypt in Feb this year. As a result of this we knew we would get great advice and a superb holiday if we went back to them again. As a large group of 13 people, our requirements were not easy! We visited 2 high street travel agents and were not happy with what they could find for us. Upon re-contacting Joanne at Holiday Discount Centre all our problems were solved. She found us flights direct to Florida on the day we wanted to travel. A perfect 6 Bedroom Disney Area villa with a games room and private out door pool. She sourced us 2 x 8 seater 4x4 premium cars with insurance and additional drivers and even booked all of our park tickets for us too. The males were very pleased upon landing to see the two beautiful cars they were getting for 2 weeks! We were driving to get the keys for our villa within 15 minutes. We arrived at the Welcome centre, filled in some paperwork and were in our villa within the hour. It was great. We had 2 lounges, a dining table and kitchen area with breakfast table. A utility room with washer and dryer and there a dishwasher too amongst the usual appliances you expect to find. The pool area was larger than expected which pleased everyone. It even had a Jaccuzzi attached to it! We had 6 bedrooms, one en suite and 2 additional bathrooms so plenty of space. We were just 10 minutes from Disney parks by car. Perfect Location! To collect our Park tickets we just had to take ID day 1 and pick them up. No queuing at all! And that was it. We did all the Disney Parks, as well as Busch Gardens, Sea World, Universal studios and Universal Islands of Adventure and we still found time to visit Miami and Clearwater and spend a day a Florida Mall. We found the perfect holiday and at a great price too, over 5k cheaper than what we had been quoted before. I will definatly booking my next holiday with the Holiday Discount Centre. Thanks Joanne for all your help!
written by on 07/06/2011
We have just returned from a 3 night break to Disneyland Paris and have had a fantastic time ! The Holiday Discount Centre were fantastic and very competititive ! We shopped around before we booked and they were the cheapest and the travel agent that booked it for us booked the whole package including our meals in the evening ( which saved us a fortune ) !!!! We had a brilliant time and our children loved it so we will be returning..........and definately will book with the Holiday Discount Centre.......... Thanks
written by MrLoverman on 06/06/2011
i booked with the discount holiday people to Bulgaria last year and couldn't fault them. Price was cheap so was a little bit worried at what it was going to be like but turned out great.. I'm about to book with them again now and was just looking through the reviews and thought I'd leave mine :)
written by on 31/05/2011
Just came back from Ibiza booked through the Holiday Discount Centre, it was our first family holiday, my daughter had just turned one yr old so we wanted a family hotel close to the beach, the sales agent told me about a great family hotel called Sirenis Sea View County Club, when she told me the name I thought I could never afford that but I was amazed at the deal she found us, I am already thinking about returning to this hotel and have told all my family/friends about it. Hotel location was perfect for us and staff at hotel were very friendly. The sales agent advised me to go for the pool view and we got a pool and sea view, it was worth the extra money! Happy customer who will be booking again!!
written by BEKE1 on 31/05/2011
We have booked through Holidaydiscountcentre for the last six years,coverinbg some 8 holidays,and have just in fact booked Majorca for this summer with them. We have always found the service excellent;from advice on destinations,specific details of hotels down to weather and currency advice. The booking process is smooth(we usually give our dates and are given a range of options to choose from)and while our needs have fluctuated ,from holidays for a couple,school age family to family with (very)young children,we have found the standard of accomodation and overall fluency of each holiday exactly as we require. We would,and do,recommend this company to our friends and colleagues.
written by on 31/05/2011
Just returned from the newport bay hotel with the kids and we loved it !!!! glad we booked with holiday discount centre in one call they arranged our flights from glasgow and even had a private car waiting for us at airport all air condtioned !!!! hotel was fab and im glad we bought the half board vouchers as it was a great saving ... We got loads good advice and tips on what to do and also how to get in to paris.... from our agent.. We already have booked for november for bonfire night... Price was great kids both free and we got 25% off the flights this time... see you soon mickey xx
written by Angelcharly89 on 30/05/2011
I have just returned from a weeks holiday in Tunisia, we stayed at the royal marhaba Salem in sousse all inclusive. I found the origional holiday deal on teletext, when I called I was told that the baggage and transfers weren't included and there was an extra charge, as I travel quite alot I do no that alot of operators do that, the girl I spoke to was very helpful and gave me information about the hotel and Tunisia, as I was a bit worried about my safety because of what's been happening recently. As I booked a last minute deal I was told I had to pick up the tickets up at the airport which wasn't a problem, I had a letter and receipt emailled to me within half an hour of booking which I thought was very good. Overall I had a fantastic holiday experience from booking my holiday to arriving back in the uk. I will continue to use hidatsa discount centre to check for further deals!
written by davyboy1987 on 30/05/2011
i have just came back from my fantastic holiday at the green nature hotel in marmaris that i booked at the holiday discount centre. I recomend this company as this is one of the best travel company i have used. The agents were always helpful, the customer service girls were great and helpful with documents etc. the green nature was one of the best holidays i have had thanks to the holiday discount centre for the recomendation. I cant wait to book next year with them as they give me a great deal. Thank you holiday discount centre
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Hdccare's Response to Cherkycherky's Review
Written on: 03/08/2017
Hello, Thank you for taking the time to leave your review.
I would also like to take this opportunity to apologise for any inconvenience that Travelate caused but I was really pleased to read they were able to resolve your issues. Thanks Vicky