On the morning of April 20, 2010 I purchased a computer video card for $72.25 with taxes. Upon taking the product home I discovered it was NOT new and had been USED, but was sold as a New product. I did NOT used the product and returned it to the store on April 21, 2010. The clerk, named Stuart Raven, was very rude when I asked for a refund because the product was not even new. He insisted on refunding me in cash instead of issuing the refund back to my back card. When I counted the returned money it was only $61.40, short $10.85. I asked for my FULL refund he refused stating a 14% "restocking fee." This "fee" was NOT on my initial receipt. When I asked for a copy of my original receipt Stuart instead printed off a NEW receipt but not before he CHANGED the original price of the product to reflect the lower amount. My first complaint is that they sold me an itemed claimed as NEW when in fact it was USED. My second complain is that they refused to provide me with a FULL refund for the item. My third complaint is the complete lack of professionalism and customer service shown by Stuart Raven.

They sell USED products as if they're NEW! Don't trust these guys. There are much better online resellers.