Opus Energy Electric Reviews

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Opus Energy Electric
Opus Energy Electric

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Latest Reviews

★☆☆☆☆

“Do NOT use Opus Energy”

Written on: 08/12/2017 by Jayleen140 (1 review written)

Do not use Opus Energy. Their staff are really rude, helpless and hopeless. I wonder if the company has serious problems. - When your line is connected to Customer Service for Moving Out you only hear their bantering, but they do not answer your phone! I have requested the refund nearly 2 months ago and have spoken nearly 10 people, but they keep saying, 'Waiting for authorisation'. How many people do they need ? They take your money in a second, but not refund you at all. DO NOT USE Opus… Read Full Review

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★☆☆☆☆

“Makes Mr Burns Look good”

Written on: 16/11/2017 by mitchrichardson134 (1 review written)

A shambles of a company, Three phone call to three different departments and still problem not sorted Told a pack of stories every time by disinterested lazy unhelpful staff who just pass the blame to the last department or call handler. So called complaints department basically tell you to take it to the ombudsman as they have to interest in helping you or indeed basic customer service skills. This company has all the ingredients to make a channel 4 sitcom Mismanagement Lazy Incompetent… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM OPUS ENERGY!!”

Written on: 15/11/2017 by chrisshield (1 review written)

Unfortunately I have had the same experience as many of the other people on here trying to deal with this company. I set up a limited company and had a phone call from a comparison energy company implying I had to set up new utility accounts for it and that they would find me the best price, unfortunately I fell for it. Well that was just the start of the lies. The prices they have given me are ridiculously high which I found out after comparing to any other energy provider so when I called… Read Full Review

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★☆☆☆☆

“Liars, Liars, Liars”

Written on: 15/11/2017 by KirstyStewartBrown (1 review written)

Anybody who recommends OPUS ENERGY please double check the information. We had just moved into new premises and required an electricity contact. I was contacted by an operative called Scot who said he worked for Scottish Power Distribution (1st Lie). He was completely independent (2nd lie) and would supply me with the best price for my area (3rd Lie). The best price given was Opus Energy and no other supplier came close with price, our current supplier SSE were coming in far more expensive (4th… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 28/09/2017 by KasonMcCarthy (1 review written)

New business opened 1st September, previous business used OPUS ENERGY, after getting 27 phone calls in ONE DAY FROM 1 rep stating he was the only one to talk to and will not let me join anyone else until I give a valid reason to leave. I had to cut him off as I was in the middle of treatments and couldn't spend time on the phone. He was very rude and said 'if I had done my research like a proper business person I would of learned the new company have rubbish reviews and it's a bad move' 'he… Read Full Review

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★☆☆☆☆

“What a bunch of excuse my French ret-ards”

Written on: 18/08/2017 by Gomezsr355 (1 review written)

I received about 500 phone calls from them I blocked about 10 different numbers from them and today on top of everything I received a call from a completely new number ... I appreciate the fact that opus employs English speaking personal as in English but what a bunch of persistent donkeys They where :-) he was saying that he needs to speak with my wife so to get rid of him I said my wife does not speak English :-) than he kept saying I need to get letter of whatever to be able to speak on… Read Full Review

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★☆☆☆☆

“Dont just dont”

Written on: 24/07/2017 by ConorCruz321 (1 review written)

Aggressive, rude, bullying, dishonest, disrespective and complete predators… Read Full Review

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★☆☆☆☆

“Be carefull”

Written on: 06/07/2017 by Ernestasava (1 review written)

Be carefull with this company hope you read this revew before you sighn any contract with them they will just take your money please read all the revews before you go on… Read Full Review

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★☆☆☆☆

“Opus Stalkers”

Written on: 22/06/2017

After taking over a business Opus have become weekly stalkers on the phone. Within a day of agreeing to them being our suppliers I discovered their guaranteed lowest rates were NOT. Our new supplier assured us there is a cooling off period of 14days where you have the right to cancel & that Opus should have made me aware of this which of course they did not. I switched to my new supplier & have now been endlessly hounded by opus refusing to accept I have changed suppliers. Apart from the… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 21/06/2017 by fpCochrane49 (1 review written)

I have been sent a bill for £36.47 to my office address. This bill threatened Abbott Debt Recovery. We don't use Opus and never have. After being transferred through four different people, giving the same business information each time, the bill was for only two days electricity and for a completely different address. The phone number was then found to be premium rate!!… Read Full Review

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★☆☆☆☆

“Daylight Robbery”

Written on: 24/05/2017 by abrquality (1 review written)

I was recommended Opus by a few other business people I know, purely on their tariffs which them seem to pull out their arses on sales calls to get the business. Once they have you they decided to charge whatever they please. I had to cancel the direct debit and make manual payment once readings where given. It still wasnt enough to keep them in check. Our bill seems to have increased by £250 per month by using them, at their fantastic discounted rates. Avoid them like the plague, rank… Read Full Review

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★☆☆☆☆

“Night mare !!!”

Written on: 11/05/2017 by AddisonDugan479 (1 review written)

I did not hearing about this energy company,I just revived a strange call and don't know what's happened.and a text message said I got the contract with them.what a joke!! This is cheating contract.I phone the company that is wrong and I didn't agree any contract with them.and they tell me they will try start contract what ever they can.I just feel helpless.what a night mare!… Read Full Review

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★☆☆☆☆

“Opus more like hopeless”

Written on: 27/04/2017 by Garrisonqr450 (1 review written)

We had the misfortune to inherit Opus as our electric and gas supplier. Since being in our small shop we have had nothing but bills which unless you are smelting steel would be justified. When you phone them to ask for the reason for this you will be met by a level of incompetence that has really been seen or heard. The so called smart meters are always blamed and there is no help in resolving the matter. The answers that you will get are delivered in a vague and incomprehensible manner, this I… Read Full Review

Fuckit666's Comment

Written on: 18/05/2017

This has happened to my sister and i, our first bill after 9 weeks since opening is £420.10,???? what is going on i pay £78 every month for gas and electricity per bulb energy. I tried to speak to someone on the phone, but they are not interested. Im going to write to the ombudsman as we are not paying this amount.

OPUS, PLEASE AVOID THIS COMPANY, TOTAL RIP OFF MERCHANTS.

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★★☆☆☆

“THESE PEOPLE ARE AMATEURS”

Written on: 18/04/2017 by Taylor-Alt145 (1 review written)

We are a small self-catering complex and recently switched to Opus for our electricity supply. We are beginning to have problems with them and I was surprised to find this site with so many negative reviews. I started this review headed ‘Amateur’ but now I am not so sure. I noticed that we are being charged VAT at 20% and VAT notice 701/19 clearly identifies self catering as one of the 5% exemptions. Having e-mailed several times without response I called to speak to the Customer Services… Read Full Review

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★★★★☆

“Third Party company in India pretending to be from OPUS”

Written on: 31/03/2017 by McQueenlp138 (1 review written)

We have been with Opus for a few years now, at our business premises and never had a problem with them. Just this week we have been bombarded with calls from an Indian guy, who is being very disrespectful, arrogant and constantly calling (up to 8 times a day), trying to talk to me. I have personally told him to go away - politely - but have now called Opus to complain and been told that these calls have absolutely nothing to do with them. if you get these type of calls be careful what you say… Read Full Review

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★☆☆☆☆

“Despicable!”

Written on: 16/03/2017 by Davis156 (1 review written)

I recently took over a business premises which was supplied by Opus. I signed up with them giving them my personal bank account details on the strict proviso no monies would be taken from it.( They insisted on having an account number). I would pay their invoices from my new business account as it was not yet open. A few weeks into the contract and having spent circa £30 on electricity they took £743 from my account totally without notice. A week later and having agreed my electricity… Read Full Review

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★☆☆☆☆

“terrible abusive liars”

Written on: 02/03/2017 by HelenColeman138 (1 review written)

cant even waste my time writing a reason other than stay away you have been warned… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 19/02/2017 by DeangeloEdwards (1 review written)

They harass you non stop as soon as they have a phone number. They call from a different number each time so there is no use in blocking a number. Stay well away!… Read Full Review

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★★★★★

“Baffled”

Written on: 19/02/2017 by HezekiahMcCartney (1 review written)

I have been with Opus now for 5 years. I have always found them to be very good with their estimates and billing. When I have had to telephone them in relation to my account, I have always found them to be polite and helpful. I have had trouble with brokers telephoning myself lately, pretending to be Opus with inflated prices. I have found these brokers to be extremely pushy and deceitful. That is not Opus's fault. Telephoned Opus today, as usual polite and helpful so I took out another 3 year… Read Full Review

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★☆☆☆☆

“HORRIBLE LIARS”

Written on: 18/02/2017 by ChloeVelez33 (1 review written)

WARNING COLD CALL US DAILY AND THEN GET ABUSIVE WHEN WE TELL THEM WE ARE NOT INTERESTED. We have emailed the customer service team but not interested. The indian call centre they use is abusive and they are not nice to deal with… Read Full Review

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