written by PBadge on 18/03/2016
I placed an order for an awning 2 months ago. When I placed the order, the only confirmation I had was from my Pay Pal receipt - nothing at all from Riversway. After hearing nothing for 2 weeks, and no sign of my order, I phoned, to be told they were waiting for stock. Weeks later, I had to call again, to be told they were still waiting, but I could choose an alternative . I said I wanted to wait for the ittem I had ordered. Finally, 2 months after after placing my order, I contacted them again to say it was discontinued and that I should have received a refund ( no refund given). Shocking service!
written by biggles.morton on 10/12/2015
Purchased a Fiamma Caravanstore at a price much lower than any on other websites. Unlike some others who have left reviews I cannot fault Riversway Leisure.
written by Dollyamber123 on 29/07/2015
Ordered and paid for a fairly big budget item that I needed within a tight timescale. The item was advertised as in stock with a very short delivery date. Delivery date came and went, promises of revised delivery date, just within my deadline, subsequently revised. Still waiting but they have my money and are living on the interest. I have spent thousands of pounds with this company through stands at shows etc. Never Never Never will I spend another penny with them! Totally disgusted that anyone would lie so blatantly about an item that they obviously never had to sell in the first place. Avoid this shower like the plague!
written by Dood32 on 16/06/2015
Don't buy from this company worst customer service I have every had. I bought a part for camper van when it arrived they had delivered wrong part. This I when the fun began,trying to get correct part nightmare. Was told lie after lie.told me they needed to check with warehouse. After a week I then requested a refund,another week still no refund.was then told refund had been prosessed Clearly It had not ,another week I had to claim back refund from PayPal Thanks PayPal
written by EleanorKnight253 on 24/05/2015
Take no notice of there 4-6 day delivery times getting more towards 4-6 weeks.customer service bad just make the excuse delayed delivery but don't try and tell you this so you can make other plans for the kit you want.would not recommend try other companies that are more reliable.
written by MeganKennedy184 on 04/05/2015
Ignore 'fast delivery' on the website: the customer services team confirms there is only 1 option and that's supposedly 4-6 working days. More like 16! Very poor service, so many other places to buy same products on internet you'd think they'd run a slicker service, so frankly, I wouldn't consider buying from them again. The joke of it is...the items still show as in stock yet I still await delivery.
written by carplus on 27/04/2015
Great pricing and quick delivery. I am a repeat customer and always have good service. Recently received various items within the stated delivery time
written by Cameron1953 on 15/04/2015
I ordered Riviera Deluxe Recliners, got them on the stated delivery day.....faulted....and quite badly at that! As id rushed off to work after the delivery I called the next morning to be told I had to take pictures & email them. Done this, 4 hours later still no reply so telephoned. They advised only one chair in stock so agreed the worst one to be swapped. Then called back to say sorry its now out of stock and none in stock in the alternative colour (but you can add them to the cart and pay online with a delivery in 1-2 days) so they want to collect the faulted ones and redeliver when stock is in (if ever as no stated date). Customer service manner is non existent....emailed and asked to speak to a manager or head office, a long winded reply back but nothing to do with what I had requested! Another email back to them and again no reply. Looks like I will now be contacting the bank to get a refund on faulted items delivered as no response from the company! Thankyou for your fantastic customer services....I WONT be shopping with you again and once my bank process my refund ill pop your seconds goods on the skip!!
written by jcol1955 on 13/11/2014
Would like to thank Riversway for speedy installation and delivery of a caravan mover. Works perfectly!
written by PLangford on 09/08/2014
I ordered various essential items for a forthcoming trip in our Motorhome. Basically they never turned up. I emailed asking what the hold-up was and got no reply. Waited a few days and rang and spoke to a young woman who promised to find out what the delay was and call me back. No call. Two hours later I rang again and was given some story about suppliers sending the wrong items but why they could not have told me that before I do not know. Anyway I was promised absolutely that most of the order would arrive today but it hasn't so not only have they held my money without supplying the goods, they seriously misled me too. I will never buy from them again and I suggest you don't either.
Written on: 25/03/2015
I have also ordered from them recently and is experiencing the same as you. NO feedback and when phoned similar excuses about stock.
I also have paid for items and there is no customer support. I have also asked for escalation but once again NO FEEDBACK.
They promised escalation delivery when I queried them the first time and confirmed stock but a week later used the same excuse about no stock and they are waiting.
They should spend less time on developing and advertising and rather focus on customer service and delivery of products
written by Murray394 on 08/08/2014
From the order process to delivery was something you should be proud of, thank you for a product at a fair price and delivered without hassle and in perfect time.
written by Billyray01 on 27/06/2014
Very good service thank you. Ordered last minute before my holiday so phoned to ask for express delivery, order was already being packed and arrived the next day. Satisfied customer!
written by Sophia1965 on 19/06/2014
Haven’t used the chairs yet, but the service and delivery was excellent. Have used many times over the years and would recommend
written by 1956Holder on 18/06/2014
Thanks Riversway for the great service.
written by Cheyanne110 on 13/06/2014
Great price, delivered quickly, quality product and received very helpful advice on which awning to buy
written by Heavenb1966 on 11/06/2014
Fast, efficient service and cheapest price I could find
written by TimW01 on 10/06/2014
Caravan mover received next day and installed within a week of ordering. Great service all round!
written by Mak010 on 09/06/2014
Easy to use website and good service. Have used them for years and always receive first class service.
written by Baines01 on 09/06/2014
Received good product advise and arrived as promised within 48hrs
written by keith27a on 06/06/2014
This used to be a good honest company but no more. I bought a EuroTrail Canopy (steer clear of these)from them which broke on first use. Asked for a refund and then it went downhill rapidly. I was told "Our Collections Team will ring to arrange collection". Of course this never happened despite several phone calls and emails. I suppose i am "lucky" I didn't send it back since I am pretty sure I would never see a penny. At lleast I can attempt a repair. I think if you order something from them and everything is ok then maybe no problem. But if you have a problem then they will do nothing to help. I really wish i had read these reviews before purchase. Avoid this company at all costs.
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As rated by our community of reviewers
Pbadge's Response to Dollyamber123's Review
Written on: 18/03/2016
Agree completely. I have just had the exact same experience ( March 2016) Will be reporting to Trading Standards. Avoid!