great quality work completed quickly and came out twice on the same day to resolve a remaining sensor issue. Friendly helpful staff at the Birmingham branch- would recommend.

From beginning to end it was a stress free experience. Kept informed at all stages. People I spoke with were very courteous and informative. Car was delivered back in immaculate condition and internally much cleaner than when they took it away. Would not hesitate to recommend this company.

My car was repaired quicker than I had thought it was going to take. I am delighted with the quality of the work done and I was kept up to date all along the way. I would not have any hesitation in recommending your company to friends to use you facilities.

Great service, repair done round busy work life. Picked up and dropped off exact time told Would highly recommend Solus you o anyone

Solus was the appointed repairer of my insurance company, so I did not have to do much. Communication throughout was excellent. A minor detail was that it took a few days longer than initially stated to get the car into the workshop, but as the car was driveable this was not an issue. A courtesy car was provided, delivered to me when they collected my car, so very convenient and efficient service. The bodywork repair looks good so I would have no hesitation in recommending this company.

Nice to deal with a company that works professionally. I was contacted early to discuss arrangements, and my car was collected by a friendly and courteous recovery lorry driver. Kept informed of progress, and work finished ahead of original deadline. My car was returned, clean and with repairs to a high standard! Very pleased

Really happy with service, collection at home, update within 48 working hrs, kept up to date throughout, hold up at last minute as car checked before leaving and needed a new tyre. Would recommend

I had never heard of this company before but my insurers recommended them after I had a car accident that was not my fault. With some trepidation I agreed. However I need not have worried. They did an excellent job at the Basingstoke branch. They kept me informed as to what repairs were necessary and when my car would be ready and they were true to their word. My car looked as good as new when they returned it. I was very pleased with them and would highly recommend them.

Very helpful, kept me posted all the way and tried (and succeeded) to get my car back to me as soon as possible; the staff I had direct dealings with deserve plaudits. It was an insurance claim/repair, so only had to pay the excess. However this was very easily done online.

I have been very pleased with the exceptional customer service and the ultimate result. There was a bit of a wait to get the car booked in but once picked up it had been turned around very quickly and faster than the original timeline. Would greatly recommend. Car now looks better than new! I actually happened to take it to MOT right after and the garage folks couldn’t tell which side of the vehicle was subject to a lorry collision. Great work

Our car was referred to Solus by our insurance company for repairs to a front wing and door following a close encounter with a large truck. We were kept well-informed of the repair status once the car had arrived at the Solus workshops in Coventry. The original target date was missed by a couple of days, but this was of little consequence. The car was transported back to our address by a friendly, helpful driver who assisted with starting the vehicle when we found the battery was too flat to operate the starter motor (the car had been out of commission for a month, so presumably the engine had not been turned on much in that time). The only, minor disappointment is that we found the car had acquired a small ding to the rear bumper, but this should be easy to tidy up with emery paper a little touch-up paint. Overall, dealing with Solus has been a very pleasant experience, and we are delighted with the standard of repairs to the car. Our thanks to the whole team.

We had hailstone damage on our cherished vehicle, it was pretty bad, we were kept informed by the insurance company on a regular basis as they were inundated with repairs in the same area, considering this, the timescale was quite minimal, when Solus took over the repair, we were kept informed right through the process, our biggest fear, was the vehicle would be written off, the repair was done to the highest standard, the vehicle was delivered fully cleaned and valeted, and the man said, any problems, the work is guaranteed. Cannot find anything to fault, the service was very professional, we were loaned a car, but didn’t need to use it. Faultless easy service, Thank you

My car looks as good as new, they were able to repair all issues and kept me updated on when everything will be finished. There were delays with the parts but they called me to let me know which I appreciated. I had to rush to get my car delivered but they managed to do it in a time that suits me. The delivery person was also great. Overall great service!

From the initial arrangements for the work, right through it’s completion Solus was a pleasure to deal with. I was kept informed throughout the process. The pick up/drop off service was excellent. The work returned the damaged car to showroom condition. I am very happy with the work and while I obviously hope I never need them again, would not hesitate to use Solus in the future. Highly recommended.

From the car being collected & delivered back after the repair, the service was first class. The repair itself on the car was excellent & appreciated the care also taken with cleanliness given the on-going pandemic. Only slight issue was I had to phone to check if the car had been assessed but my enquiry was handled by the customer service staff who provided the relevant information and doesn't affect my overall impression of Solus. Just want to say thanks to everyone at Solus for your help and for taking the stress out of having to get the car repaired. Great work & many thanks,

Difficult situation all round. Problems with loan cars, communication errors, incorrect texts telling me car ready but not. Delays in promised return date. I could go into detail and make it sound like a horror show to deal with Solid but that would be unfair on the people who work their. Yes, there were problems along the way but the manner in which the staff their owned the issues and did everything possible to make good a bad situation was exemplary. The finished repair looks fantastic and was returned cleaned and as promised. 3/10 for issues but 10/10 for how the staff overcame them - in these difficult times, that's what really counts.

The service was excellent from collecting the car from my house to keeping me posted through the process of the repair till completion of returning the car. The job was done to a high standard and I would highly recommend as they car came back as new and haven't had any bodywork or paint issues as of yet.

Car looks good as new very happy with the result doesn’t look like anything ever happened. Always kept in the loop with what was going on. Happy friendly team.

What I Liked: great to be texted to expect a phone call and what the prefix would be. I usually do not take calls from unknown numbers, The progress updates were good. Calling the support desk was alway a positive experience. Very helpful and friendly staff. What could be better. Courtesy car, was fine. But, the handbook was missing. I was totally confused about my insurance cover. Ie. If the car would have been damaged what would my cover have been? Of course all this is probably on line, but I would like to know this before I accept the car and I need it on paper. I also need to know if I can increase the insurance. Collecting my repaired car and return of courtesy car. 10 out of 10. Overall experience: 7 out of 10. (due to lack of info about insurance cover and missing handbook.)