Sent a parcel with a £100 gift to the USA on 15th of Feb, it's now 2nd of March and still hasn't arrived. I paid for tracked and signed but no tracking update since 16th of Feb, saying it's still at Heathrow. Customer Service is totally unhelpful, just says I have to wait 25 days to put a claim in. Terrible service with misleading delivery times. Next time will spend the extra £10 and use FedEx or UPS where you can track each step of the way. Royal Mail international delivery sucks!!!

I sent a small package to the Caribbean using track and sign 3 weeks later the parcel has not arrived considering it should only take 6 to 7 day working days. The track and sign is useless as there is no update information, all it says the item was collected. When I spoke to customer service at Royal mail they didn't know where the package was. I would never use royal mail again to send a parcel to the Caribbean. Now have to try and put a claim in. WHAT A DISASTER..

Totally unacceptable that a parcel picked up on 1st November only arrives in the Cyprus on 12th December. Total waste of money. Don't bother using these sham artists. Totally ineffectual complaints process. Do not use, Do not use.

In my experience Royal Mail are incompetent, and untrustworthy, they are an extremely unreliable courier, they consistently do not deliver by the deadlines they themselves set; I have experienced their drivers misleading about items being delivered, stating the item has been delivered when it hasn't, only for it to be delivered the day after it should have been! I don't usually order items that are being delivered by Royal Mail, as their service is really appalling, but as I recently wanted a difficult to find item a company was selling through Amazon marketplace I had no choice. According to tracking the item was collected by Royal Mail on 01.12.23, it was due for delivery on 13.12.23 (why it takes two weeks between collecting the item and delivery who knows!). As the item is expensive I waited in all day, taking time off of work, all day the tracking information was stating the item would be with me by 8pm; lo and behold, at 8,05pm the tracking information changed, now stating the item will be delivered by 18.12.23! Utterly appalling and inept standard of service.