Berriewood Wholesale Reviews

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★★★☆☆
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Berriewood Wholesale

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★☆☆☆☆

“AVOID THIS SUPPLIER”

Written on: 12/09/2017 by LMKN (1 review written)

I was a customer at Berriewood for four years. The key word here is ''was''. The last two times I made an order they managed to mess up twice in a row. First time around they blamed it on their delivery service (FedEx). Despite a lack of communication and failure to perform basic client care management, I did not really kick up a fuss as I was informed (after chasing by email AND telephone) that they were experiencing technical problems which caused delays in their delivery facility. In my… Read Full Review

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★☆☆☆☆

“Rip off delivery service”

Written on: 21/08/2017 by Rotella (2 reviews written)

This was my first and last order from Berriewood, I ordered 18 cans of food for my dog on a Tue evening and the site said despatched usually within 1 to 2 days and I paid £4.99 for FedEx EXPRESS delivery. I called them the following Monday to enquiry where my order was as I was going on Holiday Wednesday and needed the food. I was told they had the food in stock but at checkout it did say could be 10 days which I admit I did miss, but I had already read usually despatched within 1 to 2 days. I… Read Full Review

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★☆☆☆☆

“Really disappointed. ”

Written on: 16/08/2017 by Katieeliza (1 review written)

Really disappointed in their customer service and delivery. The goods arrived defrosted. I had ordered 5 packs of frozen diced chicken breast (5kg). I have a four month old puppy who I am providing emergency foster to and he needed to eat raw chicken. However he wasn't going to eat 5kg of chicken in 24 hours so I felt my only choice was to put it back in the freezer to refreeze and get in contact with the company. My instant reaction was to bring up the confirmation email and within it, it… Read Full Review

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★☆☆☆☆

“Customer service is appalling ”

Written on: 23/03/2017

Ordered food as I have done so for last 7 months on a monthly basis and never received after 3 days I then call them they say they changed courier to be more efficient from DPD to FEd ex was promised I would have Friday by 6pm I then ring fed ex myself and they tell me my parcel is lost at another address to cut along story short loads of lies and I ask for a manager to call me at berriewood which never happened on the Friday at 6pm I have to go and buy food for dog as it isn't coming as… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 06/10/2016

Needs a tracking service as I've been waiting nine days with no updates. I find this appalling as the estimated delivery was 3-5 days… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 10/06/2016 by Esther213 (1 review written)

took over a week not got some of the items in stock when i ordered did not let me know and does not tell you on the site. When i received the raw meat some had defrosted also ordered natures menu mixer boxes badly packed crushed boxes very poor service… Read Full Review

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★☆☆☆☆

“Dont bother!”

Written on: 23/05/2016 by MrsDDD (1 review written)

Waited over 10 days for an order. No communication to say why it was so delayed. They did answer my email to say there was a delay but eventually I had to phone to cancel the order as my cat was running out of food and the customer service adviser couldn't have been less bothered about losing an order and a customer… Read Full Review

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★☆☆☆☆

“Do not use- taken over by VioVet- Service now appalling”

Written on: 10/05/2016

I had used Berriewoods for 7 years & was a very happy customer. However now taken over & they now charge for delivery, where before orders over £20ish pounds were free. I ordered some nature diet dog food on 04/05/2016-on 06/05/2016 they emailed as one item was not available but would be in within 24hrs, but would call me monday if still problems 3 days later still waiting- I have called twice asked to speak to a manager, no call backs & no idea if or when food will be delivered. I asked if… Read Full Review

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★☆☆☆☆

“Your pet will starve before they even post your order”

Written on: 02/05/2016 by borachon (2 reviews written)

Well past the delivery date, still hadn't even despatched order, even though they said it was all in stock. Just sitting there in warehouse. Too much effort to give it to the courier obviously. Phoned up, attitude was couldn't care less. Cancelled order, no apology, still couldn't care less. One of the worst online order experiences I've had. Competitive marketplace, so why would you order from this company? Dismal… Read Full Review

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★☆☆☆☆

“Taken over by viovet = poor customer service and delivery”

Written on: 01/05/2016 by hcBurnham135 (1 review written)

We have used Berriewood on several occasions but on this occasion, since being taken over by viovet, things have go down hill. Ordered some dog food in the middle of April and still no sign of it. The date promised on the website has come and gone so has the date given by the advisors how we spoke to on the phone. This is the last time we will be using Viovet/Berriewood. Buyer beware!… Read Full Review

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★☆☆☆☆

“unreliable and appalling customer service!”

Written on: 27/04/2016 by Morsesn1945 (1 review written)

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and… Read Full Review

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★☆☆☆☆

“unreliable and appalling customer service!”

Written on: 25/04/2016 by Morsesn1945 (1 review written)

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and… Read Full Review

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★☆☆☆☆

“unreliable and appalling customer service!”

Written on: 25/04/2016 by Morsesn1945 (1 review written)

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and… Read Full Review

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★☆☆☆☆

“unreliable and dishonest”

Written on: 17/02/2016 by helenacklam (7 reviews written)

Ordered £70 worth of dog food and a couple of chews: I received an e-mail on the day the delivery was due to say that they were holding up the delivery for the dog chews that weren't in stock. a. I would have to pay extra charge to received, b. It'll be another few days before I receive. c. When I rang to find out what was going on I discovered this is part of a much larger company - Ved meds Direct.. not at all what I expected. They have all my details and the girl I spoke to… Read Full Review

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★☆☆☆☆

“New Owner - Save yourself the headache & shop elsewhere! ”

Written on: 12/12/2015 by Damon289 (1 review written)

Ordered quite a handful of times prior with a mediocre experience (by no means what I'd consider "good" but not terrible) but they were the cheapest so I managed but the most recent order experience was poor and such a headache. The order prior to my most recent I had to place by phone as the website didn't correctly apply bulk buy discounts; while inconvenient, I this was okay (part of the mediocre expectation). Now I was overcharged on their new packaging fee which they agreed to refund… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY. ”

Written on: 10/12/2015 by Shieldsvj75 (1 review written)

Do not use this company. The customer service is appalling. After being a loyal customer for 2 years, I have now been waiting for a parcel for 16 days and spent hours trying to get my delivery and then when it was clearly never going to be received, I've had to spend hours trying to get a refund. I have just has a member of staff put the phone down on on me and apparently the managers all go home at 4.30pm… Read Full Review

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★☆☆☆☆

“terrible customer service and no delivery!!!”

Written on: 07/12/2015 by TraceyJL (1 review written)

Ordered Naturediet dog food in bulk. Payment taken from bank and no delivery No response to email no answer on phone. Face book page is full of complaints about the same thing!!!!… Read Full Review

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★☆☆☆☆

“Really Poor Service”

Written on: 04/12/2015

Been waiting over a week for my order to be delivered, poor customer service. They haven't dispatched my order because they have been very busy. Order was put on hold for no reason, even when they promised to deliver next day it still hasn't turned up. Will definitely not be using again and I certainly wouldn't recommend them. … Read Full Review

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★☆☆☆☆

“Ordered 2 weeks ago ane sill not delivered”

Written on: 20/11/2015 by Arieli417 (1 review written)

I felt that it would be nice to support a local company (under 5 miles), but this has not been the case unfortunately. I new that it could take up to 8 days, but on day 13 (the latest they said it would be), still no sign and no explanation. I had already bought two lots from another local supplier (Poole Farm) to tide me over and wasn't going to do it a third time. This was my first order from Berriewood, I thought that at the very least they would make a bit of an effort, but clearly this has… Read Full Review

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★☆☆☆☆

“Poor Delivery Service and Always out of Stock”

Written on: 30/11/2014 by Petersonto275 (1 review written)

The one positive about Berriewood is they are cheap. However every delivery I have had apart from the very first I have had issues with. I have had damaged items on almost every delivery, one delivery not delivered when they said it would be and they take payment for items they don't have in stock and haven't notified you of. On the plus they do, do what they can to put this right but it is inconvenient and unacceptable on every order I have placed… Read Full Review

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