written by inNoonan470 on 25/01/2016
I was pleased with the selection offered by Master of Malt - they had 3 of the 5 varieties I wanted. However, the first delivery went missing because Master of Malt's delivery company allowed someone - an unknown stranger - to sign for my package who was not either of the two people I'd named. Customer service was very helpful and a replacement package was dispatched to a different address. But the delivery company's arrangements were so arcane and inflexible that receiving the package caused a huge amount of anxiety, stress and time waiting at home that I did not two days before Christmas. The malts arrived well-packed and were much enjoyed by my partner.
written by on 05/10/2013
je suis satisfait je suis mr njoko vous proposez des produits bien et different
written by Baldintheheid on 20/03/2013
Selling a Scottish Product but delivery charges penalise those living in Highlands of Scotland. No other Mainland UK Region similarly treated.Sadly can't recommend.
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Charlottemasterofmalt's Response to Baldintheheid's Review
Written on: 25/03/2013
Hi there,
Many thanks for your feedback.
I do apologies that you feel you are being penalised due to your location, is it possible to have an order reference number, so I can get in contact and resolve this situation for you?
I apologise for any disappointment caused.
Charlotte
MasterofMalt
Baldintheheid's reply to Charlottemasterofmalt's Comment
Written on: 26/03/2013
Order number 1418226