written by JCWoods on 18/11/2019
Refused to refund a pack of glowsticks when half of them didn't work. Rude service, better off just going somewhere else!
written by ThisWebsiteSucks on 12/09/2019
I orderd a lightning saber,it arrived a day after expected delivery.They worked fine at first then after a wile one just stoped working. Verry bad i would not recommend
written by Charles495 on 08/07/2018
Still haven't received item after purchasing next day delivery. Ordered late Thursday and still no item. In future I'll order in advance and pay normal delivery. I'm sure the item willbeexactly what I was looking for but unfortunately my event has past so longer needed. Disappointed :(
written by Alexus142 on 19/08/2017
I ordered the pink crackle nail varnish for my 7 year old daughter that she treated her self to with her own money and what I received was terrible. The nail varnish was all dried up and couldn't be used. Needless to say my daughter was a bit upset
written by mcTilley458 on 24/05/2017
Ordered LED shuttlecocks for an event. They came quickly but a lot didn't work. Rang up and a new box was sent out straight away. V.good customer service.
written by on 13/03/2017
Ordered items Fri morn for 'next day delivery' which as it apparently got dispatched same day would be Saturday. Nope, Saturday delivery is not included despite parcel force operating on this day. Rude customer service and won't refund extra paid for faster delivery, now on mon evening parcel still not here as parcelforce didn't appear to receive the delivery advice in event that person not at home. Can't comment on the quality of the product but at this rate I don't hold out much hope! Save yourself the hassle and buy from elsewhere :-(
written by MonicaSmart191 on 08/03/2017
Shocking they are on a continuous loop and not a string. Can't hang them up
written by riWeber55 on 18/12/2016
Clicked on express delivery Yet item not received!
written by on 21/09/2016
I still have not received my parcel that i ordered for next day delivery on friday the 16/09/16. It was meant to be a birthday surprise. Great service! :(
written by 389McBride on 04/09/2016
Products clearly displayed and the ordering process was simple and quick.
written by 135Hickman on 25/07/2016
I bought various items for my child to attend a fun charity event. The hair braids never worked and 1 snapped as you tightened the battery. The flashing mouth guard did not fit in mouth and just made me want to gag. Other items i havent tried yet. just disappointing.
written by on 09/12/2015
So very pleased; autistic triplets use their glow sticks and mini disco ball in the Dark Den. Great Value. Much cheaper than SN websites and they work well for the children, with three colour/speed settings. I will definitely visit this site again. This is real chill for the little ones.
written by pollyliz on 12/11/2015
Still awaiting delivery of torch so cannot give any comment at present looking forward to receiving thank you so cannot recommend Service at present
written by Giovanniz447 on 19/10/2015
Cheapest I could find in the UK Helpful phone service next day delivery long life & good quality products Highly recommended, I will be back in the future!
written by Colefw323 on 05/08/2015
I placed a small order for Glow stick bracelets on Friday 31st July at 10.30am . I payed for "Express - 24 hour delivery " Your website states that if the order is placed before 17.00 on a Friday it will be sent Express. My order was sent at 10.31.on a Friday. I have not received my order. It is now Sunday at 22.15. On. 02.08 2015 . Maybe your website could give more accurate delivery advice.
written by McClellanpo19 on 19/07/2015
Superb fast delivery & excellent quality goods to fun & entertainment to any party
written by JivePatrol on 09/07/2015
string of lights described as 1.5m from plug to 1st light and approximately 2m of lights. Well, that's how I read it! In fact it's a loop of lights, 1.2m in length with 1.5m cable from each end to the plug. If you stretch the lights out you end up with 150mm from the first light to the plug! useless! I will have to extend the cable and have a joint in it, not very satisfactory! Did arrive quickly though.
written by Pattersonlc15 on 29/05/2015
I live in Northern Ireland and was buying 200 glow bracelets. The delivery charge for NI was £9.99. Consequently I reduced my order to 100. I was ordering them for a charity walk and had a budget to stick to. When it processed the delivery charge switched to the standard cost of £3 or there abouts. If I had known it would do that I would clicked express and ordered 200... I haven't received them yet so interesting to see just how long they do take... I had to put in a score so 3 being average is not based on anything but wanting to draw attention to the ambiguous post options.
written by cistinna83 on 22/04/2015
This website was very easy to move around to look for items and add them to my basket. Once you add an item i like the fact you can view what you have added to basket on side of screen and it also tells you the total so far. i also like yhe fact that each item includes vat so there is no complications or having to work out the total to pay as it is all there for you to see. there are a great variety of products to choose from too which i like. I just hope the products are as good quality as this website.....we will see. Well done glowhouse
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As rated by our community of reviewers
Theglowhouse's Comment
Written on: 14/03/2017
The website quite clearly states that the service you selected was "Next WORKING day". There is a Saturday delivery option which is available at a premium, you chose not to pay for this. Whilst Parcelforce and other couriers work on Saturdays, this day is not included in the basic rate for next day delivery and as sated previous they charge a premium for this service. As for the customer service, considering the rude, abusive and threatening email we received from you, I belive we were quite restrained in simply just pointing the facts out to you.
As for delivery, Parcelforce require a signature, they attempted delivery at 14:13pm, as you were not home they posted a card to say it had been taken to your local Post office to await collection.
Iggiem's Comment
Written on: 14/03/2017
Hardly rude, abisive and threatening, dont lie to customers!! And don't ask for delivery advice if it requires a signature and can't be used .... simple...
And make it more clear its next WORKING day delivery not next day...
Oh and incidentally they're being returned for full refund as faulty and dreadful quality, imported straight from china on the wrapper!!
Ps go on a customer services course...
Theglowhouse's Comment
Written on: 17/03/2017
Hi
Thank you for your further rude comments. It quite clearly states in the delivery options Next WORKING day, I do not know how much clearer it could possibly be!! As for the quality they have arrived back and are in perfect working order. We have 1000s of satisfied and many of them repeat customers who come back because of our exemplary customer service, perhaps you should not of been so rude and threatening in the 1st instance!
Your order has been refunded.