written by wilorc on 08/08/2010
I purchased my Sure Signal device from Vodafone in October 2009. In my opinion, the quality of the device is poor. Quite often it was not possible to have a two way conversation. It completely broke after eight months. I contacted Vodafone to report this. It was very hard to get through to the right technical support people. When I finally did they asked me to send it back, so it did this. I waited nearly two weeks and was eventually sent another broken replacement. As the unit was less than 1 year old and still under warranty, I was expecting a new replacement. The Sure Signal replacement that I received was a second user "refurbished" unit that was more broken than the one I sent back to Vodafone. It is now 5 weeks since I reported this to Vodafone and I still do not have a replacement unit that works.
Mobile phone reception in my house is very bad (even though Vodafone say I live in a good reception area). I cannot use my phone at home at all now. I'm wasting money each month on a contract that is worthless. Vodafone Customer Service are terrible. If you call out of hours you go through to an Egyptian call centre who are the worst I've ever experienced. Their UK staff aren't much better, either. I've had enough of Vodafone. Even though I still have to pay them for the duration of the contract, I'm ditching Vodafone and getting another phone/contract from O2, who were a far superior service provider.
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