Waltons 8' x 6' Wooden Shed

I ordered a shed and chose Thursday as a delivery date , didn't turn up on date specified, took a day off work to wait for it. Contacted waltons who said intitially there was a glitch on the system on their sales department , try'd putting me through to their team who weren't picking up so said they would phone me back. This didn't happen so contacted them again to arrange the earliest delivery time possible where I was told they only deliver in my area on certain days of the week ( not Thursday or Friday as was advertised on their website) not happy as you can imagine as their would be no one to receive it as i was in work) finally shed arrived at 6.45 am . Delivery man was very helpful. In all good shed but appalling sales team and false advertising on website.

One panel was very wavy with lots of gaps, and my partner had to put in loads of screws to straighten it out. Only 3 battens for strength, which is not enough. The middle batten of the back piece is split and has had to be reinforced so it doesn’t break in two. The windows are also missing support to the base, and are very flimsy and not secure otherwise. Spent ages trying to get the shed square because it is so rickety. Offered a measly £15 compensation. Replacement parts no good as already constructed. Instructions wrong – in the wrong order of installation and has wrongly numbered items. Shed seems to be constructed of cheap fence panel material, and we expected better from Waltons.

I have ordered £534 shed - 6 x 8 Waltons Tongue and Groove Apex Garden Shed With Front Windows on 22nd of May (Wednesday) and got phone call next day regarding delivery date. They offered to deliver on Saturday. I said I will be on Saturday at home but I did ask how will I know when will it arrive. The advice was given that I will receive a phone call from a driver to let me know what time it will arrive.

Therefore, on Friday I have dismantled my old shed to be ready for new one coming on Saturday. Saturday morning I was clearing stuff, making preparation for the new shed. I was waiting even called a friend of mine to come around if needed help unloading it. At 5pm I realise it will not come. All my stuff is now in the garden and the old shed is gone. I am not sure how to protect my stuff if it starts raining.

I did not insist that delivery needs to be on Saturday but obviously Waltons were certain it can be delivered. Why promise something that they can't deliver? Don't Waltons realise that people spend whole day waiting for the delivery? It was a bank holiday and perfect time to put up new shed. When will I do it now?

I have sent few emails today (28th of May) and no response. I have just called them and had to wait 45 min in a queue to speak to customer service adviser. I got a response that they tried to deliver but did not have access. Access to what?

Still do not know when will it arrive. Waiting to get a call back.

i bought this at amazon.com. it was a mess...i think this will be a lesson to self: don't buy sheds online! the only good thing was fast delivery but i would rather have a better product than quick delivery

WARNING! Do Not Use Waltons!

I purchased a Summer House from Waltons in March.

I went for the Installation Package presuming they could do a much better job, as this is what they do on a regular basis.

WRONG!

From day one the roof leaked and water was running along the inside of the roof and dripping onto the floor.

I rang Waltons and they said the Fitters would return and repair the leak.

WRONG!

They failed to turn up and claimed I wasn't in when they arrived. This was not true. I work from home and didn't leave home at all that day.

This has happened 3 times in a row now and the roof is warped and distorted so much that the water just sits in a huge pool on the roof.

I have demanded a full refund and will be taking Court action if I don't get my money back.

Be warned, the Sales Team can be very charming and helpful but this is only a front for shocking incompetence and out and out lying!

You expect to get what you pay for. Cheap shed made out of flimsy material. Floor needed reinforcing with extra timber as it was weak and paper thin an some parts need wood gluing on arrival. :-/

It's advertised at 12mm, IT'S NOT, IT'S ONLY 10mm!!!

Worst of all the customer service absolute sticks!!! I called to ask why it was only 10mm and I was told they will contact the manufacturer to find out or collect it and give my money back. I excepted a promise of a call back after they'd spoken to the manufacturer. No one did!!! The following day I received an email explaining that wood expands and shrinks in different weather conditions. I didn't except this as a 20% increase would mean I'd need planning permission. Following a further response from me to the services email address they blocked my email address so my email bounced. I tried contacting the sales email address and after one response they blocked it there too. I tried the delivery email address (now trying to indicate my frustration and disgust) and I got no response. I've given up!

Stay away drom this company like the plague. With service like that they are destined for failure. Do yourselves all a favour and don't bother!!

We just wanted a decent quality garden shed that would fit our garden, but wouldn't cost too much. We found the Waltons one on their website, and it was cheaper than other sites we tried, and they let you pick which day you want to have it delivered for free.

The shed has been up 2 weeks now, and we're pretty happy with it - it is a good looking shed and fits in with the surroundings, and is very good for what we paid.