I ordered a case of Prosecco on Friday, the 10th of April, and trusted it would be with us for my daughters Christening on the 19th of April. The Winedown website stated that they aim to deliver within 5 days so that would have worked out just right. On Thursday, the 16th, with Prosecco still not there, I emailed winedown asking when they aim to deliver and the reply on Friday was: 'Very sorry for not contacting you earlier, we are out of stock on this Prosecco and it will be with us next week'. This particular Prosecco is the only one I am not allergic to and the only other place that stocks it is Naked Wines but it was too late to order from them as they deliver next working day (and charge less money for delivery by the way) and Winedown only communicated with me on Friday. I went back to Winedown expressing my frustration with the lack of communication and had no response from them, no gesture of goodwill, nothing. I was about to cancel the delivery the following week when the email came through saying that the case is out for delivery. I emailed Winedown again suggesting that they refund the delivery charge as they did not stick to their 'within 5 days' delivery promise and again received no answer. Very disappointing, will not order from them again. Naked wines it is.

Having found a wine I particularly liked - at an Inn where I was staying. I placed an order that very evening. Two days later, case was duly delivered to my home address. Most impressed, good wine at a great price with prompt delivery - what more could a man want?

Just to say, that we ordered our wine and it arrived within three days and and the service and of course, the wines met with with our expectation.

Bought a case of Allan Scott Sauvignon Blanc wine...my favourite white wine. I discovered this wine in a restaurant in London. This website claims they only stock restaurant/exclusive wines. Price was the best I found online and delivery made two days after placing order. The box was slightly damaged but the wine all ok. Would shop here again when I've run out of this wine...which may be quite soon!