Netflights www.netflights.com

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“AVOID AT ALL COSTS!! ”

★☆☆☆☆

written by Rashadc375 on 30/11/2023

AVOID AT ALL COST!!!  I recently purchased flights for myself and my family. I received a booking confirmation and the funds were taken out from my account. I then received an email 24 hours later to say the flight prices has increased and I have 3 options... 1. to pay the difference, 2. to put me on a different flight at the same cost BUT it has stop off's (initially booked as a direct flight) or 3. for a full refund. I went back and forth with them and said it is false advertisement! They took my money to then tell me it will cost more and 'isn't their fault' because the airline increased their cost. Firstly, I booked at 12.37pm and I received the email to say the price increased at 10.00am the following day! Why did it take almost 24 hours to inform me?! Had they looked into it sooner and paid the airline when I purchased the ticket, I would not of had to pay an additional £380.50! P.S. to Netflights, DO NOT reply back and give me an automated response like you have with others and to say it's resolved! Yes I paid the additional cost because I had no choice as it a very important flight I have to go on. As discussed with the supervisor, you need to sort out your misleading confirmations starting with a header not stating booking confirmation because it is NOT a booking confirmation and the funds should not be taken out if it's not 100% booked! It is not 100% booked!

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Asked by LadyAnnMorris on 13th February 2014 Report this content
Having had a serious delay on our outbound flight of approx 26 hours and another thankfully much shorter one on our return I have been advised that we should be eligible for compensation. While we appreciate this was in no way the fault of Netflights, I wonder if you could advise me how I should go abut making a claim? Thanking you in anticipation

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Answers (2)
Report this content Glim Written on: 14/02/2014
You practically answered your own question..:-) If you got travel insurance , then you can claim. Netflights are with out a doubt the worse company I have ever had to deal with. They ow me a lot of money but they play very clever tactics and that's where you will find it difficult to claim anything back. As long as you know that everything is OK from your side , then you should have no problem, as long as you have travel insurance. With Netflights, if it has got to do with money, then I wish you all the luck!!. They do not like giving there customers there money back when something goes wrong.
Report this content miker1951 Written on: 14/02/2014
First and foremost, as far as I know, you are entitled to claim for compensation from the Airline involved, if your flight originated in the European Community. You must write to the airline cincerned stating your claim and the reasons behind it, with as much information as possible. If the airline prove difficult regarding your claim, then you can contact the Civil Aviation Authority who will assist. You most definitely do not have a claim against Netflights. By the way, in response to a previous answer, I have dealt with Netflights for many many years and found them to be an excellent company with excellent customer service.
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