Airport Car Hire Christchurch
Value For Money
Airport Car Hire Christchurch
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User Reviews
Value For Money
I Would Like To Write In To Public The Lousy Car H
I would like to write in to public the lousy car hire company,"Airport Car Hire Chrischurch".
We planned to travel to New Zealand in end March. I have booked my selected car from Omega NZ via http://www.christchurchairportcarhire.co.nz which I believe the company is registered under "iMALL INTERNET TRAVEL" in New Zealand. I have submitted my booking on 1st March and I received one notification email from them about my request with reference number "IM1162183" just after seconds i submitted my booking.
On the next day, I received email about my double/triple booking with different reference numbers stated in my notification email (IM1162423 and IM1162433...) and 4 transactions (2 transaction per booking) have been deducted from my credit card.
I went to hard time to get the full refund for the duplicate bookings due to system fault apparently. They never have a word of "sorry" and pushed the fault to us.
I did seek further clarification but I didn't hear from them about the matter. Even i called up their hotline, no one is answering the phone.
Please don't keep yourself trapped into this unpleasant experience.
Thank you for your feedback.
I have reviewed the four bookings in question and the subsequent email trail between yourself and our reservations team and it does seem that there was a misunderstanding. As our system is automated, bookings can only be generated when enquiries are made from our websites and I believe this is where the confusion stemmed from.
We are sorry for the unfavourable experience that you did have after booking through Airport Car Hire Christchurch and can confirm that all money secured was refunded to you last week as requested - you have also confirmed receipt of this.
I am disappointed to hear of your dissatisfaction with our services as we do make it a priority to rectify, to the best of our ability, any concerns that do come to light. iMall Brands is an agency that brings together hundreds of suppliers globally to offer comparison websites allowing our customers to view many of the suitable options for their requirements in an easy-to-use online environment.
I have reiterated the above in an email and hope that this now resolves things for you, please feel free however to contact me directly should you require anything further.
Kind regards
Nina James
Account Director - Car Rentals
iMall Brands Ltd
Auckland
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