Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
93% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Gems - www.holidaygems.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing only reviews written:

Within the last year
(cancel refinement)
★☆☆☆☆

“Worst ever”

Written on: 20/05/2020 by mvConway249 (1 review written)

No phone call.. Not had the decency to ring our flight was supposed to be four days ago and you have still not been in touch. You have had the cheek to say the government's advising credit instead of refund because of job losses we'll guess what people are losing their jobs in other sectors too. You mention credits but fail to mention airlines have refunded you our money and the hotel wasn't even paid. Its called withholding funds that are not yours.. Now they reply to trust pilot saying no… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible ”

Written on: 01/05/2020 by Pinkissmo (1 review written)

The more you look the more u read about how this dreadful company runs . The way they have treated customers at this most memorable time will go down in History. Bad customer relations , no consideration at all during the covid19 . This crisis is awful but we’re all in it together your making people go into hardship . Please do the right thing and look after ur future customers. Terrible position u have put urselfs in now . And your actually breaking the law !!!wish we had checked you out… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Do not use Holiday Gems.......”

Written on: 03/04/2020 by mulderat (17 reviews written)

Will I ever see my £2500 again! I am starting to doubt it. Holiday Gems are keeping hold of money that should be refunded. We booked flights with Jet2. We booked hotel accommodation with Holiday Gems for 17th – 28th March 2020, for 3 people, all inclusive. The total amount was £2320. We were informed by Jet2 that all flights to Fuerteventura were cancelled, including ours. Jet2 immediately refunded us. So, we immediately contacted Holiday Gems by phone and were told that someone would… Read Full Review

Customerliaison's Response to mulderat's Review

Written on: 06/04/2020

As the review is anonymous we are unable to make an informed response. Please advise a reference number so that we are able to access the booking and request prompt attention from our dedicated team

Reply to this comment

Mulderat's reply to Customerliaison's Comment

Written on: 06/04/2020

My customer booking number is 60581 and the lead passenger name is C Ward.
I add further that my flights, booked with Jet2 were refunded within 3 days.

Please also refrain from hiding behind governmental, and fiscal policies that Holiday Gems is waiting to abide by.

To put it bluntly, you have taken our money, probably not paid the overseas hotel and are now sitting on the funds, making the excuse that you await Government policies re: coronavirus etc etc......before refunding.

Just refund and then, in the future, we may use your company again.

Reply to this comment

Mulderat's reply to Mulderat's Comment

Written on: 17/04/2020

One month on.....and still no reply from HolidayGems!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★★★★★

“Brilliant help for planning special holiday”

Written on: 25/02/2020 by Nathalian12 (1 review written)

From start to finish - the service offered was very helpful, not pushy at all. I had several questions all of which were answered promptly - I would definitely use this company again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Girls trip to morocco”

Written on: 25/02/2020 by MISSBBB (1 review written)

The person I dealt with was amazing, she clearly explained the whole process of the holiday ensured i was happy with my booking and went the extra mile when i was not sure which hotels i would like to stay at.. I would be using holiday Gems again in the future to book my holiday… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Helpful, organised, wants the best deal for me ”

Written on: 24/02/2020 by Hickeymt87 (1 review written)

The ladies who I spokw to were very helpful, and checked for the best deal before booking was confirmed. The same holiday was an extra £500 on another site Brilliant highly recommend Will definitely book through holiday gems again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service, fast and efficient. ”

Written on: 20/02/2020 by 232Nielsen (1 review written)

The person I dealt with was very helpful in booking the holiday, confirmed all the details and was very helpful in explaining the different steps involved and taking payment. Will definitely use him and Dest2 again!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“LILY209”

Written on: 19/02/2020

EXCELLENT SERVICE FROM THIS INDIVIDUAL INCLUDING A VERY PROMPT RESPONSE TO MY QUERY POST BOOKING. A PLEASURE TO DEAL WITH HER. THE HOLIDAY ITSELF IS EXACTLY WHAT I WAS LOOKING FOR IN TERMS OF LOCATION, PRICE AND FLIGHT TIMES… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Booking My Holiday ”

Written on: 10/02/2020 by 1947Sanders (1 review written)

I would like to thank you for the ease with which my holiday was booked nothing was too much trouble.Everything was done professionally and pleasantly your agent 213 was helpful and friendly… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very happy with everything that the person I dealt...”

Written on: 08/02/2020 by Nashr1990 (1 review written)

Very happy with everything that the person I dealt with has done. He was very helpful and a pleasant person. Feel that the holiday I have booked is all organised by his help. Would most definitely recommend to friends and family… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“SUPER HELPFUL”

Written on: 29/01/2020 by 410Galloway (1 review written)

Super Helpful! The person I dealt with was knowledgeable, helpful and friendly! He made the booking process very seamless… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent reliable service!”

Written on: 26/01/2020 by Wendywend (1 review written)

Every time I get a quote for a holiday from the agent at Holiday Gems it is a pleasure, she is so friendly & goes out of her way to look into everything & give you the best prices & advise she can. I have just booked another break away with her & I am looking forward to going away knowing that everything will be taken care of from her end… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“LeahAbbott215 great service ”

Written on: 22/01/2020 by Weber135 (1 review written)

Lady agent was very friendly and chatty. However that did not get in the way of her professional approach. Dealt with my requests quickly and efficiently. Or to put it in holiday jargon ,wish she was here… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A great experience ”

Written on: 19/01/2020 by terry222 (1 review written)

I spoke to a person this morning about booking a holiday. She was very helpful, friendly, knowledgeable and had a very personal desire to make sure that it was the right holiday for me. Very impressed and would definitely book again with her. Thank you… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great prices and user friendly website”

Written on: 15/01/2020 by Michaelsmith4 (1 review written)

Used Holiday Gems regularly. Always good prices and easy to use website. Friendly efficient staff to assist and complete your booking… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“The travel consultant was amazing, helpful and...”

Written on: 11/01/2020

Never used holiday gems before. I would certainly use them again. The travel consultant I dealt with was very professional and helpful. I ask a question I wanted a budget holiday and the travel consultant got me a good deal 'thankyou' I would definitely recommend holidays gems to all my friends and family. For my next holiday I would be calling holiday gems… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid”

Written on: 11/01/2020 by Tonyking1958 (1 review written)

For the benefit of Holiday Gems Booked an adults only hotel in Dom rep last may for September 2019 After phoning rather than use the online method, 4 of us spoke to an unnamed person via loudspeaker phone just to make sure we crossed all the 't's and dotted the eyes. All seemed ok untill we arrived at the hotel in Bayahibe, Dominican Republic. We arrived at the hotel we booked the Catalonia Royal, 5 star modern adults only , only to find Holiday Gems had booked and paid the inferior 4 stat… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service Received From SHAUNA”

Written on: 10/01/2020 by KasenHickman (1 review written)

We requested a quote from the agent and very promptly she supplied all the information required to enable us to choose the holiday. Well Done… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Hi,rang up today ( feb 10th ) and call was answered by...”

Written on: 10/01/2020 by StevieGgGG (1 review written)

Hi,rang up today ( feb 10th ) and call was answered by a very friendly and efficient member of your team,i would have no hesitation in recommending her to any of my friends … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent holiday booking Service”

Written on: 10/01/2020 by Lilyana152 (1 review written)

Holiday booked for Pathos through HolidayGems. Excellent service from the person I dealt with who was more than happy to assist advise on any query I had and more than happy with the service I received. Brilliant service and would be more than happy to book with them again especially at the prices… Read Full Review

Report this review
Was this review helpful? 0 0
overview