Pet Insurance uk Reviews - www.pet-insurance.co

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Latest Reviews

★☆☆☆☆

“Now into week 19 for our claim to be paid!!”

Written on: 26/02/2018 by DevonChoate387 (1 review written)

Our poor Yorkie underwent major hip surgery at 8 months, we settled the bill and waited 16 weeks to be reimbursed. He has subsequently received on going physiotherapy which again we pay and then forward the invoices on. His latest invoice which covered 4 sessions was acknowledged by this company as received on the 18th October 2017, passed for payment on 6th February 2018 and payment promised by 20th February....to date 26th no payment!! We have two dogs and therefore two policies which we… Read Full Review

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★☆☆☆☆

“IF YOU CARE ABOUT YOUR PET, DO NOT USE THIS COMPANY”

Written on: 11/12/2017 by LovelyLolaTheCat (1 review written)

If you want cover to ensure your pet can get the medical attention it needs if the worst happens, then, FOR THE SAKE OF YOUR PET, DO NOT USE PET-INSURANCE.CO.UK. Use a reputable insurer, instead. Awful company! Doesn't respond to emails. Takes literally weeks to assess claims. Then uses every possible trick in the book to reject any and all claims. I urge anyone considering them, to go to a proper pet insurer. If you can't afford to do that, please put what you'd pay these "people" into a… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 20/07/2017 by cat0001 (1 review written)

I have read a few reviews about Pet-Insurance with regards to the premiums changing mid term. I have just gone into my second year and the premiums have doubled. The most annoying part is I did not receive any renewal documents and despite 2 emails and a 3rd just sent I have had no reply. Really wish l read the reviews on here first… Read Full Review

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★☆☆☆☆

“Service level is very very bad”

Written on: 19/06/2017 by BobBee (1 review written)

This companies service level is very very bad, extremely so!. Just take a look at the other reviews below they pretty much sum up the level of service you can expect. My advice would be to get your insurance from another provider. Do not judge this company by the service level you get when taking out a policy. At that time they are very attentive and bend over backwards to gain your custom. However, when you make a claim and really need the good service they are lacking. In my experience… Read Full Review

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★☆☆☆☆

“Cheapest is not always best”

Written on: 08/01/2017 by ytOwens81 (1 review written)

After two months we are still waiting settlement of a fairly minor claim. We keep getting fobbed off by them. They have a standard excuse of a large volume of claims, and even resorting to being rude to them has no effect. We have learned our lesson!!… Read Full Review

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★☆☆☆☆

“Don't bother with this company ”

Written on: 13/08/2016 by opMcDermott5 (1 review written)

Pet-Insurance has got to be one of the worst I have ever dealt with, approved payments take forever to be paid out but they so quick to hound (excuse the pun) you if you are late with a payment to them. Despite promises of it being paid surprise, surprise it hasn't so you have to wait at least a month from the date of them receiving your claim form to them paying you and they then put a clause stating from your renewal date your pets problem area won't be covered so our dog can't have any… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 03/06/2016 by Barooboy (1 review written)

Made a claim for my dog,they agreed to pay less than half the vets bill, after phoning numerous times they said it would take another 10 to 12 days for the money to go into my bank account? They were quick enough to take my premiums though!!! Absolute RUBBISH will not be renewing policy… Read Full Review

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★☆☆☆☆

“Very poor claims service”

Written on: 15/05/2016 by 52Stack (1 review written)

My poor little dog died suddenly and I had over £1,500 of vets fees to pay out, granted some was for me to pay such as the cremation costs, excess and 20 % co insurance. I sent in all the paperwork including previous vet details, only to be told they needed the previous vet details. I pointed out this was on the claim form,and the adviser I spoke to said something like, that assessor who had asked for the information doesn't look at the forms properly ! I established they have all the… Read Full Review

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★☆☆☆☆

“BEWARE - BEWARE - THE CRAFTY INCREASE IN PREMIUM MID...”

Written on: 21/10/2015 by Anne448 (1 review written)

I have a policy with Petinsurance, and recently received an e-mail from them telling me my policy is due for renewal at an increased premium. So I checked my existing policy, ONLY TO FIND I HAD ANOTHER 6 MONTHS LEFT ON IT. I telephoned Petinsurance and was told that after 6 months the policy cost was automatically increased. Asked why, they told me "so I can benefit from special offers". When I asked what they were, she told me the excess I pay would be reduced by 10% (big deal ) and I would… Read Full Review

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★☆☆☆☆

“They increase premiums mid-term for NO REASON!”

Written on: 08/09/2015 by bnPollock132 (1 review written)

I received an email today. They've decided my account will be "upgraded" to a "policy plus" (whatever that is). And guess what? It means my premiums will go up. It is 9 months into a 12 months term, I've not made any claims and they think they can just do this???? The only way to cancel is to waste time and money calling them - only to be cut off or told the number is too busy to take any calls. Disgraceful. They've shot themselves in the foot because they will lose my custom and probably… Read Full Review

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★★☆☆☆

“Price good, customer service needs improvement!”

Written on: 22/06/2015 by Rafaelr1945 (1 review written)

I sent my claim at the beginning of May & I've been trying to contact them for 2 weeks to see how my claim is going.. I've sent emails & left messages & had no response.. If you ring them you get told that no one can take your call & you should look at customer contact online (send an email) or leave a message.. I've done both (a few times) and had no response. Good prices for the actual insurance but you can't speak to or contact them when you need to. Terrible customer service, needs… Read Full Review

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★☆☆☆☆

“Poor value for money”

Written on: 08/06/2015

I took this policy out 4 years ago, and shortly after taking out the policy my Dog was diagnosed with a lifetime illness. I had to jump through numerous hoops to get the claim and over the last 3 years the excess has increased by a massive amount. Effectively meaning that it is meaning that I may not put a claim in as is not worth it. However for the current year they have had all the details for paying out, 2 weeks later it is pending for processing, when asked when will get sorted have been… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 31/05/2015 by yqLawson163 (1 review written)

I have been with pet insurance.co.uk for three years. I have discovered that they add on extras such as legal cover without you asking after the first 12 months. The direct debit mandate states one price but that doesnt include the extras which is misleading. It does say on the mandate that the price does not include the optional extras but these have to be opted out , not opted in. I paid an extra £142.62 without realising and they would not refund me. The whole package is misleading even… Read Full Review

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★☆☆☆☆

“Overlong wait time, poor excuses”

Written on: 08/04/2015 by murtin (2 reviews written)

I have been waiting for my claim to be paid for several weeks and getting information on how long I will be waiting for is like getting blood from a stone. I have now initiated formal complaints proceedings and will contact ombudsman in due course if necessary… Read Full Review

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★★★★☆

“Dealt with claim quickly”

Written on: 01/02/2015 by Lucy561982 (1 review written)

I have read quite a few negative reviews, but my experience has been very good. I have put two claims in over the last year and they were dealt with fairly quickly. I had to wait about 8 weeks for the second claim but I actually thought that was ok… Read Full Review

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★★☆☆☆

“Long Long wait for payment”

Written on: 11/11/2014 by 88Houston (1 review written)

Once you start to claim for an illness your monthly premiums will double and the excess will double as well and you will have to wait about 2 - 3 months for payment… Read Full Review

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★☆☆☆☆

“Do not use - stick to more well known insurers”

Written on: 22/10/2014 by Swerve1972 (1 review written)

After insuring my cat for 8 years I finally felt I had a bill that was large enough to warrant the effort of a claim. When I say warrant the effort I think nothing would make me want to go through this claims process again! The advisor was rude and talked over me, not listening to my questions at all and being very diffident. I was informed that although my cat had injections including steroids and antibiotics because she was struggling to breath, they would class this as possible dental work… Read Full Review

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★☆☆☆☆

“Premium Increased by 475% and Excess Increased by 68%”

Written on: 13/10/2014 by jimmy6packofbeer (1 review written)

This company are an utter disgrace. When I took out my policy in 2009 I made certain that I purchased a life-time policy because I wanted to ensure my animal had a good level of protection for the full terms of her life. The policy premium in year 1 was attractive at £16.05 and with an excess of £85.00. I am now in the 5th year of my policy with Pet-Insurance and the premium has reached a colossus £76.35 and the excess has increased to £265.00. I am unable to move due to a hereditary… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 09/10/2014 by Jacob01276 (1 review written)

I've been insured and claimed with both Pet Plan and Tesco in the past and have claimed with both, finding the process simple and efficient. I now have my three dogs insured with pet-insurance.co.uk and they have been appalling to deal with. Inefficient, slow to process the claim and they appear deliberately obstructive in their dealings. I now expect each claim to take between 6 weeks and 3 months to process and for any excuse possible to be used to delay making payment. There is simply no… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 04/09/2014 by Stacielace (1 review written)

This insurance is the terrible . They received my claim form 22/7/14 today is the 4/9/14 still not paid .fed up phoning and getting excuse after excuse .their best one is we pay out a claim by date we are only allowed to release so much money per day. Rubbish !!!! I have lifetime cover my dog has heart problems so i cant change company!s please be warned DO NOT USE this company does not have any good points full stop… Read Full Review

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