TwinTec Water Softeners Reviews

★★★★★
4.8 / 5
98% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

? Ask our helpful community of experts about this product or company
TwinTec Water Softeners - Ask a question now

Media Gallery for TwinTec Water Softeners

TwinTec Water Softeners

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“SOFTLY, SOFTLY, CONVINCED!”

Written on: 08/11/2019 by barbarian123 (1 review written)

A pleasing experience, from survey, through to arrangements for installation. Completed up and running in 3.5 hours, very satisfied. The installer was recommended by a good friend, who was well satisfied with his installation. A no hassle experience!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“amazed at the difference”

Written on: 25/09/2019 by Berrytt143 (1 review written)

I have had my Twin Ten for nearly 2 months. I was worried about spending so much but I could not let it go. It takes me less than 1/2 the time to clean my kitchen and all my appliances are lime scale free already. it even means I do not have to wash my hair so often. The company are helpful and pleasant to deal with. It is so easy to manage and the outgoings are only - for me - less that £60 per.annum… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Best buy ever”

Written on: 13/09/2019 by Duddas (1 review written)

The system has only been in for a week,but the benefits are already apparent. Bathrooms, kitchen, utility room all look clean and sparking, no need for the weekly anti scale sprays. Coffee is so smooth and tastes great. Using far less washing liquid, washing up liquid, soap and shower gels. No need to have a separate water filter jug for filling the kettle. Water is so soft and smooth.Items out of the dishwasher and spotlessly clean and sparkling. We are expecting to see better performance… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not working”

Written on: 27/08/2019

So disappointed with this product had high hopes of it as it came recommended. It was installed on the 16th August and we were told to use the tablet provided to test the softness of the water between 2 to 5 days after installation. If the softener was working the water would turn green if not working it would turn red . We left it a full week before testing and the test showed red. Phoned the installer Softflow in Danbury ,Essex. And was told to test it again in 5 days time. Tested today11… Read Full Review

Mvrgudi's Comment

Written on: 04/10/2019

Hi, I am looking to buy this product. Your review seems to be interesting, could you please let me know whether this has been resolved or still you are having trouble with the product?

Reply to this comment

Realreviewer101's Comment

Written on: 06/10/2019

I would only put this down to a faulty unit or not installed correctly we have had ours for 2 years and its working perfectly. I don't understand why reviewers leave negative feedback when they have done nothing to resolve the the issue with their supplier. In this case i would say their supplier is rubbish. The water softener should start working within minutes to an hour at the most depending on what type of plumbing you have. it is zero maintenance apart from re-filling the salt blocks. Don't be put of by this negative review and make sure you get it installed professionally by an approved installer. You wont go wrong.

Reply to this comment
Report this review
Was this review helpful? 1 1
Read 2 Comments
★★★★★

“Brilliant, Friendly Service”

Written on: 14/07/2019 by JakeSamuelWithers (1 review written)

Bath & West Water Softeners fitted my TwinTec Water Softener and I couldn't be happier. They were very friendly, flexible, informative, punctual and trustworthy. They tailored the job to our needs. Me and my wife are very happy with their service and the results. After the TwinTec Water Softener was fitted it was instantly noticeable. My wife and I are expecting a baby any moment now. This wasn't the reason we wanted a water softener but after hearing from Bath & West Water Softeners about the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Water Softener”

Written on: 11/07/2019 by TreySinclair (1 review written)

In our last house (also in Suffolk's hard water area) we inherited a water softener which we came to like very much. Have now moved, still in Suffolk, and on a visit to Braintree I chanced upon the Patmore showroom whilst buying some fish and chips!! Popped in for a chat and liked what I saw. A good experience. Staff, from first to last, have been charming and efficient and installation was a doddle. I like that there is no electric to bother with and consequently none of the cleaning… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Superb Softener Fitted”

Written on: 30/04/2019 by Royalnavybird (1 review written)

Living in hardwater Hampshire I now know what we have been missing. Firstly I must praise the TwinTec representative who volunteered all the information we were seeking, offered alternative sites for fitting and provided detailed costings for supply and fit and also estimated future costs. Just a week after making the decision to proceed our softener and water filter were fitted exactly as we wished. The installation was clean, timely, considerate and of excellent quality. A number of… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Excellent servive & product”

Written on: 15/04/2019 by MikeB1234 (1 review written)

Very pleased with my purchase of the Twintec water softner. Excellent product. Also very pleased with the meticulous and neat plumbing and installation of the new system and the overall service and support. From start to finish we were kept informed of the plan and programme. All completed in a day and up and working straight away… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Thoroughly professional, courteous and helpful”

Written on: 15/03/2019 by SudburyDIY (1 review written)

Our Softner was installed on 8 March 2019. It's been a week since installation, it's worked exactly as advised by the team at Patmore Softners, even the electric kettle has descaled in this short period of time. From the very first call right through to the installation, the staff we encountered were professional, friendly and obviously all very good at what they do. Thanks to Lynn for the survey explaining everything clearly and without any pressure to buy, this really convinced us to go… Read Full Review

Report this review
Was this review helpful? 4 0
★★★★★

“Intallation of Water Softener”

Written on: 09/02/2019 by Mainstone (1 review written)

We had the water softener installed on 4/2/19, Birillent work and the plumber was very polite and a clean worker. I wouldn’t of known he had been. I found a great difference in the water within 24 hours… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Fantastic service by Aqua Soft Systems Ltd”

Written on: 31/01/2019 by trev83 (2 reviews written)

After noticing a number of hardwater issues in my house, I thought it was time to resolve the issue before it got worse. Looking through the range of water softening options, I found the TwinTec S3. For its compact size it has the best flow rating and ease of use, along with a 10 year parts warranty. Which shows they are confident in their product. I got in touch with Aqua Soft Systems Ltd via the TwinTec website. Aqua Soft talked through the installation requirements, checked the water… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Installation possible in awkward situations”

Written on: 22/01/2019 by Sahlam (1 review written)

Our installer was able to install the softener in a less than straightforward situation. He listened to what we wanted and gave us good advise. This system is very efficient and much less costly to run. It is neat and the salt blocks are easy to use and lift. Having recently moved from a house where we had the same type of softener, we wanted this system again, as we were totally satisfied with it. We would recommend this product wholeheartedly if you live in a hard water area… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“We would not be without a water softener”

Written on: 16/01/2019 by Mahoney82 (1 review written)

After 16 years of faultless performance in our Thames Valley, hard water location , the softened water from our Harvey's Minimax' softener developed a slightly salty taste on three recent occasions , accompanied by reduced flow. We called in the person we dealt with from Thames Valley Water Softeners, our block-salt supplier, who efficiently diagnosed the problem as being due to old age of the softener and suggested potential remedies. We decided that the time had come to replace the Minimax… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Best thing we have done for our house”

Written on: 18/12/2018 by Limeless (1 review written)

The clue is in the title review, The hidden line scale build-up that occurs in hard water areas is a damaging thing in our homes. I have ignored this for years, but it was not until we recently purchased a new glass see through kettle that we saw first hand the speed and the volume of lime scale build up. We have had the Twin Tec S3 installed for just over two weeks now and it is fantastic, our water is soft, extremely clear and the showers are free from lime all over the glass surfaces. If… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Efficient Clean Installation”

Written on: 05/12/2018 by Fused (2 reviews written)

We were recommended by a friend who had recently had the system installed and they were delighted so we thought we would consider it. After speaking to the very knowledgeable and enthusiastic installer who came to give us a quotation we decided to proceed. We have the system for 3 days now and we immediately found a difference in the quality of drinking water - no bits floating in it. no cloudiness, no harsh taste at the back of the throat. We also now have soapy showers which was impossible… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great product and service”

Written on: 30/11/2018 by rchisholm (1 review written)

The person from Thames Valley Water Softeners installed our TwinTec S3 for us and worked with us to get everything ready for the installation as we were doing the plumbing ourselves. Very knowledgeable and provided excellent advice, service and guidance throughout the whole process. Would highly recommend to friends and family. The softener itself is working well, the tap also provided is great and high quality. Water softener is working well so far… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Best Purchase ever!”

Written on: 08/11/2018

We have deliberately left this review a while to see how our TwinTec performs and to give an honest review. With that, we are please to advise that this was installed at the beginning of August 2018. Since then (now Nov 2018), it has done exactly what the team advised (Lynn - excellent knowledge of all her products and excellent knowledge of plumbing too..). It works flawlessly in the background with no issues. When Lynn surveyed our home (3 story town house), she advised that there would be… Read Full Review

Report this review
Was this review helpful? 3 0
★★★★★

“New water softener fitted”

Written on: 07/11/2018 by Raquelh376 (1 review written)

The person I dealt with ( Aquasoft ) service was excellent , nothing was to much trouble Full explanation given both before & after installation Noticed positive results within hours No more cleaning that shower screen anymore… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“twin tec works well”

Written on: 31/10/2018

very good water softener and excellent installation by acoline softeners ltd in bedfordshire… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Twin Tec S3 water softenerby HARVEY - Absolutely lousy”

Written on: 31/10/2018 by vinita59 (1 review written)

I bought this water softener from Thames Valley Water Softener. I was looking for a water softener and when searching in google came across two companies Harvey Water Softener and Kineteco. When I called Thames Valley water softener I was under the impression they are local agents for Harvey Water softener. When the person I dealt with visited me it was then that I realised this is Twin Tec S3 manufactured by Harvey . He said this is exactly the same as Harvey Softener manufactured by harvey… Read Full Review

Gavinboakes's Response to vinita59's Review

Written on: 09/11/2018

We are sorry about the problems you encountered and the initial misunderstanding here. We have since been in contact with you to fully understand and investigate your concerns then, from this, decided on an appropriate course of actions. Thanks for your patience.

Your experience with us was unusual so, on November 1st, we removed the water softener to investigate the problem further. The TwinTec S3 is a high quality product that comes with a 10 year guarantee. Unfortunately your experience wasn’t as you or we expected, but we do take this guarantee and your long-term happiness with our product and service very seriously.

We are sorry this happened and have permanently replaced your water softener with a brand new TwinTec. We hope you are very happy with the new product.

Thanks. Gavin, Thames Valley Water Softeners.

Reply to this comment

Vinita59's Response to vinita59's Review

Written on: 11/11/2018

This is in continuation with the review given above. There was a misunderstanding and now someone from Thames Valley Water Softeners has sorted out my issues by replacing the old machine with a brand new machine .

Reply to this comment
Report this review
Was this review helpful? 10 1
Read 2 Comments
overview