The Pet Express Reviews - www.thepetexpress.co.uk

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★★★★☆
3.9 / 5
75% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“No delivery”

Written on: 21/04/2020 by IndiaGibson308 (1 review written)

I have been waiting over a month for the cat food I ordered. So initially I thought it was taking long because of Corona. But this is ridiculous. I emailed customer service a week ago - no reply. I filled in their online contact form three days ago - no reply. I really don’t know what to do next. I’ve been feeling extremely anxious that it’s some kind of spoof website. I can’t see any reviews on the website which makes me wonder if it’s legit??I could really do without all this… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 17/04/2020 by trCraig92 (1 review written)

Still waiting For delivery after nearly two months. Had an email over a month ago advising my order would be delivered the next day - still waiting. They don’t respond to emails / complaints and don’t answer the phone. All you get is standard email response asking you to allow up to 14 days for delivery due to high demand - come on guys it’s been two months!! I would say it’s an appalling service but all they’ve done is take my money so, no service provided… Read Full Review

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★☆☆☆☆

“DO NOT TRADE WITH THEM!”

Written on: 11/04/2020 by Jeby (1 review written)

Ordered 21st March and told delivery for 24th-26th March. Claimed to have shipped on the 31st March via DPD and said DPD are experiencing backlog and would be slow. After failing to contact Pet Express by phone and getting automated email replies, contacted DPD on 11th April and they say the tracking number doesn't exist and their deliveries are normal. So that makes I shall now attempt to get my money back. Be warned, I'm one of many customers experiencing exactly the same problem, being given… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 10/04/2020 by Lucas420 (1 review written)

Ordered goods on 20th march. No good received. They've Taken my money. No communication from them. I've sent at least 6 emails now just asking for a refund, no communication still from them. Awful service. Do not use. … Read Full Review

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★☆☆☆☆

“DO NOT USE, NO GOODS RECEIVED AND NO CUSTOMER SERVICE...”

Written on: 08/04/2020 by Vaughnhz1976 (1 review written)

I ordered dog food and hen food, standard item, on 23 March. I was told they had despatched them on 1st April. As of 8th April and DPD have still not received them. They don't answer the telephone and you only get automated replies to emails. I think this is a company that don't deliver items. I am now seeking recovery of the money I paid. AVOID AVOID AVOID, Totally unreliable company taking advantage of Covid-19 to not deliver goods or front to enquiries… Read Full Review

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★☆☆☆☆

“I made and paid for two orders. The web site said that...”

Written on: 04/04/2020 by emBoyd479 (1 review written)

I made and paid for two orders. The web site said that all my ordered goods were in stock. After a couple of days I received emails informing me that DPD would deliver next day. Items didn't arrive. DPD said they were aware the orders but these hadn't been collected. 10 days later first order arrived via DPD. I had order items totalling £35 in this order. The items delivered were similar but different and fewer goods valued at less than £12. Second order still hasn't arrived. No one answers… Read Full Review

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★★★★★

“Very Happy Cat”

Written on: 04/10/2016

The cat kennel was excellent value. Extremely well made and large enough for the cat to move around in. Service was great and it came earlier than expected. Packaged well. Cannot fault the service or the product and the cat loves it… Read Full Review

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★★☆☆☆

“The customer service is terrible.”

Written on: 08/09/2016 by English400 (1 review written)

We've used this company several times for regular deliveries of dog food and toys. Whilst the prices on the site are very good there are a few issues that have arisen. The times quoted for their dispatch and delivery are just plain incorrect. Nine times out of ten when you order before their cut off point for next day delivery the order doesn't even get packed that same day. Then delivery can be up to 48 hours later. Now I'm no genius with mathematics but I can easily work out that this is not… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 03/09/2016 by Fjones1 (1 review written)

I ordered some food from The Pet Express for my puppy and chose this website as it promised short delivery times and I needed it asap. However, the times they promised on the website were not even closely matched in reality. The item was ordered on Wednesday evening and not dispatched until Friday afternoon. They did not respond to any form of contact chasing up my order - very evasive (or perhaps just literally have no customer service). They promise that they use a 'next day delivery service'… Read Full Review

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★☆☆☆☆

“Poor delivery timescale and poor aftersales”

Written on: 04/08/2016

This is the first time I have used Pet Express and probably the last. My order was simply 4 small feed bowls and they took over a week to reach me from one county to another county!! I think this is poor and it should have taken 3 maybe 4 days maximum. I have since sent Pet Express an e-mail about my frustration with this (29th July) and it is the 4th August in which I am writing this review, so far six days have passed and I still haven't had a reply back. It looks as though they are slow… Read Full Review

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★★★☆☆

“Great Site, Poor Service”

Written on: 26/07/2016 by Danikaf163 (1 review written)

Ordered twice from this site, both orders had problems. One was returned to company due to damage caused by the courier yet I wasn't informed. The second was missing a vital part which, after quite a few attempts to contact company, was rectified yet the missing part was delivered nearly a week after the order arrived. Also, attempts to contact the company through email is a waste of time. I emailed them twice about the first order and got no reply - not even a confirmation email to say they… Read Full Review

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★★★★★

“Easy and quick ordering”

Written on: 28/05/2016 by 381Rooney (1 review written)

Eaay to order and very handy having not only delivery date but also a one hour delivery slot. Would use again… Read Full Review

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★★☆☆☆

“Poor Customer Care”

Written on: 13/04/2016 by Leilau159 (1 review written)

Wrong item sent, contacted by social media (facebook) and am still waiting for a reply. Also long delivery time. Says 48hrs but I waited 5 days. Good prices but delivery time is more important… Read Full Review

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★★★★★

“First time customer and very pleased.......”

Written on: 07/04/2016

I am a first time customer and have been very impressed with the ease of ordering the product itself (I have left a review)and the speed of delivery. Many thanks for your excellent service I will certainly buy from you again… Read Full Review

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★★★★★

“Great all round service”

Written on: 19/01/2016 by barpip (1 review written)

I had never shopped with The Pet Express before but I can't think why they provided with a fantastic service after my regular supplier let me down, needless to say they are now my preferred shop now for my dogs things… Read Full Review

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★★★★★

“Pet Express”

Written on: 14/12/2015 by davehall23 (1 review written)

No issues. Very easy and fast service with a great selection. I struggle to get the Salmon Arden Granger near me and they could not match the price that Pet Express provide it for. Easy to repeat order the same product and it usually turns up within days… Read Full Review

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★★★★★

“Fantastic web site!!”

Written on: 04/10/2015 by 84Koch (1 review written)

A brilliant website that caters for all your pet needs. Service was efficient and speedy and I was updated frequently about when my parcel fouls be arriving. I wouldn't definitely use this store again. Thankyou… Read Full Review

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★★★★★

“Excellent service and product”

Written on: 18/09/2015 by Barbara7Holden (1 review written)

Excellent service and product,kept informed all the way through from purchase to delivery,even when I changed original to larger item, would definately use again,many thanks… Read Full Review

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★★★★★

“Excellent service, highly recommended ”

Written on: 06/09/2015 by DerekBrennan (1 review written)

Don't hesitate to order from these guys. Prompt service. Followed special instructions. Good communication. Great choice of products and very competitive prices, I also like to pay with PayPal… Read Full Review

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★☆☆☆☆

“Worst company ever ”

Written on: 29/08/2015 by JoeyMcFadden1946 (1 review written)

KVery rude company ever customers service was disgusting treated me like dirt… Read Full Review

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