Website clearly mentions money back guarantee Website initially did NOT stipulate any sizes of the mentioned offer products Woman changed all the terms and conditions after speaking with me to limit sizes of products allowed However, did allow me to purchase a larger bag for my pet under the 100% money back guarantee The no quibble guarantee is with 100% quibble Refuses to give money back despite site saying I can get full refund and keep the product Company wants product back??? Why write on website what you don't mean Many other honest pet shops out there with excellent customer service AVOID this company

Awful site. Ordered a gecko tank and it came with only half the things in it. The stuff is rubbish quality and nothing like the picture. Refused a refund. Avoid where possible and go to trusted Pets at Home!

I ordered gourmet liver sausages at x72 packets.. ALL CAME DRY AND SMELLING FUNNY. GONE OFF. STILL IN DATE BUT BAD PRODUCT YET THEY REFUSE TO REFUND. Money hungry and bad service

I have been waiting over a month for the cat food I ordered. So initially I thought it was taking long because of Corona. But this is ridiculous. I emailed customer service a week ago - no reply. I filled in their online contact form three days ago - no reply. I really don’t know what to do next. I’ve been feeling extremely anxious that it’s some kind of spoof website. I can’t see any reviews on the website which makes me wonder if it’s legit??I could really do without all this surplus anxiety. In the meantime, I’m struggling to get cat food elsewhere and was counting on this shipment.

Still waiting For delivery after nearly two months. Had an email over a month ago advising my order would be delivered the next day - still waiting. They don’t respond to emails / complaints and don’t answer the phone. All you get is standard email response asking you to allow up to 14 days for delivery due to high demand - come on guys it’s been two months!! I would say it’s an appalling service but all they’ve done is take my money so, no service provided.

Ordered 21st March and told delivery for 24th-26th March. Claimed to have shipped on the 31st March via DPD and said DPD are experiencing backlog and would be slow. After failing to contact Pet Express by phone and getting automated email replies, contacted DPD on 11th April and they say the tracking number doesn't exist and their deliveries are normal. So that makes I shall now attempt to get my money back. Be warned, I'm one of many customers experiencing exactly the same problem, being given the same excuses and using DPD as their scapegoat!

Ordered goods on 20th march. No good received. They've Taken my money. No communication from them. I've sent at least 6 emails now just asking for a refund, no communication still from them. Awful service. Do not use.

I ordered dog food and hen food, standard item, on 23 March. I was told they had despatched them on 1st April. As of 8th April and DPD have still not received them. They don't answer the telephone and you only get automated replies to emails. I think this is a company that don't deliver items. I am now seeking recovery of the money I paid. AVOID AVOID AVOID, Totally unreliable company taking advantage of Covid-19 to not deliver goods or front to enquiries.

I made and paid for two orders. The web site said that all my ordered goods were in stock. After a couple of days I received emails informing me that DPD would deliver next day. Items didn't arrive. DPD said they were aware the orders but these hadn't been collected. 10 days later first order arrived via DPD. I had order items totalling £35 in this order. The items delivered were similar but different and fewer goods valued at less than £12. Second order still hasn't arrived. No one answers the customer services number. Please avoid.

The cat kennel was excellent value. Extremely well made and large enough for the cat to move around in. Service was great and it came earlier than expected. Packaged well. Cannot fault the service or the product and the cat loves it.

We've used this company several times for regular deliveries of dog food and toys. Whilst the prices on the site are very good there are a few issues that have arisen. The times quoted for their dispatch and delivery are just plain incorrect. Nine times out of ten when you order before their cut off point for next day delivery the order doesn't even get packed that same day. Then delivery can be up to 48 hours later. Now I'm no genius with mathematics but I can easily work out that this is not Next Day Delivery as quoted on their site. Sure, you get the delivery usually within the week but say that rather than lying blatantly and claiming the food will be with you the following day. Also, during one order I added an extra item to my delivery that was also part of the free gift scheme. On the website you could order these items separately so decided to get more as I liked the product. When my delivery arrived I had only been sent one item, the one I had paid for was missing. When I called The Pet Express I was treated like a second class citizen. Told that these products were not meant to be on the website and almost told that it was my fault this had happened. I'm not impressed at that kind of attitude. You cannot call that customer service, more like customer abuse. The product was listed on the website at the price I paid.

This is the first time I have used Pet Express and probably the last. My order was simply 4 small feed bowls and they took over a week to reach me from one county to another county!! I think this is poor and it should have taken 3 maybe 4 days maximum. I have since sent Pet Express an e-mail about my frustration with this (29th July) and it is the 4th August in which I am writing this review, so far six days have passed and I still haven't had a reply back. It looks as though they are slow in this department too!! I wonder if my review will be listed.......?

Ordered twice from this site, both orders had problems. One was returned to company due to damage caused by the courier yet I wasn't informed. The second was missing a vital part which, after quite a few attempts to contact company, was rectified yet the missing part was delivered nearly a week after the order arrived. Also, attempts to contact the company through email is a waste of time. I emailed them twice about the first order and got no reply - not even a confirmation email to say they had received it! The products they sell are fantastic but the customer service needs improving therefore I'm not going to use this site again, nor would I recommend to others.

Eaay to order and very handy having not only delivery date but also a one hour delivery slot. Would use again

Wrong item sent, contacted by social media (facebook) and am still waiting for a reply. Also long delivery time. Says 48hrs but I waited 5 days. Good prices but delivery time is more important.

I am a first time customer and have been very impressed with the ease of ordering the product itself (I have left a review)and the speed of delivery. Many thanks for your excellent service I will certainly buy from you again.

I had never shopped with The Pet Express before but I can't think why they provided with a fantastic service after my regular supplier let me down, needless to say they are now my preferred shop now for my dogs things.

No issues. Very easy and fast service with a great selection. I struggle to get the Salmon Arden Granger near me and they could not match the price that Pet Express provide it for. Easy to repeat order the same product and it usually turns up within days.

A brilliant website that caters for all your pet needs. Service was efficient and speedy and I was updated frequently about when my parcel fouls be arriving. I wouldn't definitely use this store again. Thankyou