Chennaistore www.chennaistore.com

I ordered two Salwaar Kameez with floor length skirts from Chennaistore.

The order wasn't shipped on time (5 days later than the predicted 10). There was no communication from the company about the lateness, I had to chase them with emails several times. It was a good thing I had a few extra weeks leeway in time before the event.

I am a tall girl (5 foot 11inches/178cm), there was no warning on the page with one of the dresses I ordered that there was a fabric length restriction, nor was there any warning as I gave my measurements, nor did the staff contact me to inform me they were having a problem with the measurements, it was only mentioned incidentally the day before it was shipped after I contacted them about the late dispatch "oh by the way we dont do the material that long so it's 20cm shorter than you ordered"...AWFUL to hear if you have ordered an ankle length dress for modesty reasons! When it came it was actually less than that, maybe 10cm too short so I was able to make do.

The other measurement they got wrong was the sleeve length, so although I gave my arm length measurements and measurements of the circumference of the wrist and elbow there apparently was only a "standard length" sleeve (which was mentioned nowhere on the web page or when I gave the measurements nor in ANY correspondence). As a consequence the sleeves only reached my upper forearm, so the measurement that should have been at the wrist (the narrowest part of the arm) was actually situated at the widest part of the arm...so the sleeve didnt fit! I have had to pay for the sleeves of both dresses to be widened. If the dressmakers noticed I had given arm measurements much longer than the "standard length" surely common sense would realise that a narrow wrist measurement wont fit your middle arm? They could have contacted me easily enough to tell me about this and ask for measurements that would fit.

No email or complaint has been answered since I received the dresses. I don't think their standard of english is very good, possibly they didn't understand.

The dresses, if they had fit and been delivered on time were beautiful, and the stitching seemed good. Presumably if you are of medium height and dont mind a wait this site offers good value...

I purchased a dress worth Rs. 7311 from Chennaistore.com and they delivered it in about a month. The dress was advertised to be pure 100% chiffon. When the dress arrived, it was a synthetic material . I called up and emailed the customer care of Chennai Store. They claimed it was pure 100% chiffon, I was able to debunk this claim by showing the material to well known cloth merchants and retailers in T.Nagar and Pursaiwalkam in Chennai. When I spoke to customer care again they claimed they cant help me and suggested I speak to the bank through which the transaction was made. They asked me to claim online fraud from the bank.

One more thing I noted is, after I had claimed that the product is not pure chiffon, they immediately took down the product, which is quite suspicious.

The claim made by Chennaistore is that the product is custom made and they cant resale it to anyone.

If it is difficult for them to resale the product, they should be truthful in how they describe the product on the website. Trying to do this to customers this way is unacceptable. I think the reason why they have been able to get away with this is they supply mostly to customers abroad. Either the customers abroad don't have means to check authenticity of the cloth or they are unaware of what is being able to sold to them.

Upon speaking to people who have experienced such online issues, they have recommended I file and FIR with the police. I will be doing this shortly.

After I mailed them stating that I am going to file an FIR, they offered to refund 25% of the value of the dress. It doesn't make sense though, since the value of the dress (including stitching) is not more that Rs. 2000/-. (As stated by the merchants and retailers of cloth in Chennai).

Be wary of what you purchase from this store. I have been cheated.

The reviews I am posting are genuine, I have recorded telephone conversations and e-mail communications. I can forward it to anyone if they are interested.

normally i don't trust internet sites, but after reading good reviews for chennaistore, i decided to place the order, i ordered some party wear sarees after receiving sarees am very satisfied.Also the products are really cheap and good serive.I really recommend all other NRIs

hi my name is Gowri,am living in fiji,last month my daughter birthday,So i planed to present a salwar,So i visit all online clothing sites at last i found chennaistore,they are having excellent collections of kids salwars,and also also having large variety of saree and salwars for women.I placed an order for my daughter and 2 sarees for me also.The salwar and saree are reached in time.and am very happy with their customer service. Now am refer this site to all my relatives staying in fiji

I bought some designer sarees for my religious function and the designer saree was very nice and it came on time and very nice.I truely recommend this website to everyone.And they also gave 10% discount and the coupon code: CSSAN10.

Im a NRI living in States. I used to buy Indian cloths in many online store regularly. When i came across this website i stop my trial buys with other online store. Finally i found very good customer service ,relaiable and value for money Indian online website!! I truely recommend this website to everyone here!!!

I bought some half sarees for my daughter religious function and the half saree was very nice and it came on time and very nice.

customer service was very nice.

good work guys.

I ordered a taj online gift voucher to my siterin law for their wedding anniversay and the service was very nice and they gave a complementary flower and made my gift more valuable and they were very good in customer service.

I purchased some sarees and salwars from them sometime ago for a religious funcion and i got the saree on time with the blouse stitching very perfect for me, i can't imagine that a blouse stitching can be this perfect thorugh online shopping.

i love the customer service