The products i bought were expensive but good quality however the customer service and the salespeople are shocking. They are disinterested, quite rude and obviously have no idea about customer service and satisfaction. The delivery drivers were abrupt and unelpful and huffed and puffed about delivering even after giving them £20 tip. Surely its their usual job therefore not quite sure why they were whinging. I had a return which I was made to feel was my fault and the salesman interrogated my to try and make me say it was my fault. I pointed out that it didnt matter whose fault although they should have realised i had the incorrect part at the time of purchase and perhaps tried to explain this fact at point of sale. Anyway from then on the emails were pretty much lacking any courtesy and when i had to go into the shop to pick up the salesman was offhand and lacked any courtesy - having spent just shy of 4k on a bathroom i expect better. would i use again - NO and would i recommend - NO . you can get quality bathrooms elsewhere and actually have a better experience. Sorry bathroom village I expected better!

V unsatisfactory experience with Bathroom Village. Ordered washbasin which was damaged on arrival. They also hadn't sent handles for it. When pointed this out, they then sent wrong handles. Chased them again and they finally sent right ones, but getting them from their equally poor delivery partner UK Mail was a challenge in itself. Spent a lot of time sorting out their errors. Aftersales service was really underwhelming. A simple apology for the inconvenience would have been appreciated, but this was not forthcoming. Will not use again.