Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.8 / 5
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★☆☆☆☆

“DO NOT USE THIS FOR TRAVEL ”

Written on: 20/11/2017 by Vance68 (1 review written)

DO NOT USE THIS COMPANY FOR TRAVEL! I'm not usually the kind of person who leaves negative reviews but I have felt the customer service we have received has been so poor that I have no other option than to warn others. Myself and my partner paid £900 in flights from Australia to London. Dream World travel debited the amount from our card, sent the invoice however did not ticket us onto the flight. So when we turned up to check in for our flight in Brisbane, we were told we were not on it… Read Full Review

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★☆☆☆☆

“Rubbish company”

Written on: 19/11/2017 by sunderland6 (1 review written)

Booked flight tickets with DWTL of Ealing Broadway Newcastle to Abu Dhabi back in January 2017 when the ticket got issued in July different return route to my booking.Contacted them many time but eventually told that the booking was only one available so take or leave it .Decided because of price to take the booking Big mistake.Turned up for my flight at 04-30 in the morning in October to be told at check in that we could not fly because tickets had been suspended? Returned home and waited… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 25/10/2017 by bvBreen120 (1 review written)

This company have been awful! First they won't honor the flight I have booked, secondly they have taken the money off my credit card and deny all knowledge of it. I have had to report them to my credit card company for fraud. They then report all of my reviews in order for other people to not see them. I have called them on 6 occasions and they refuse to let me speak to a manage and say that no money have seen taken from my account. If I could attach a photo of my bank statement I would!!… Read Full Review

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★☆☆☆☆

“Poor, although did get a flight refund (not hotel though)”

Written on: 20/10/2017 by Loveho278 (1 review written)

Shocking and could not possibly recommend. I had my premium (fully paid in advance) flight cancelled with just 3 weeks to go. They offered an economy seat, but I was not interested in spending 12h in economy straight into meetings which is exactly why I had booked a premium seat. As it was now last minute, the prices had jumped by 100%. As my flight was cancelled without warning or my consent and that I could not find a cost effective alternative, then I also lost my pre paid £500 hotel… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 24/09/2017 by zwHarris-Alt22 (1 review written)

I booked and paid for Premium Economy flights to Hong Kong . This was confirmed in the DWTS paperwork , but on arrival at Heathrow I was informed that only economy tickets had been purchased. I complained from Hong Kong and the firm denied that I had booked premium economy . On return I sent the paperwork and they admitted that it was their mistake. I spoke to a senior supervisor who made offers of recompense , which were followed up by email. However since then I have had no recompense or… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/09/2017 by GiadaRodgers (1 review written)

Flight was acancelled theyrr trying to gove me the run around over regunding me very rude and actially said they cam take my money even though they knew the call was being revorded they need shutting down and locking up… Read Full Review

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★☆☆☆☆

“I lost £1200 with Dream Workd Travel. no response to...”

Written on: 04/09/2017 by Chrisjones3 (1 review written)

Booked flights to Lisbon for 5 people fir £1200. About a month before traveling I got sent a cryptic mail saying here are my tickets and if there is any issue with them I have 24 hours to contact them. When I checked the flights they had moved us to flights at 7 am resulting in an overnight drive and the loss of a nights holiday - as well as the discomfort and danger of driving through the night on holiday. I complained and a member of staff contacted me telling me "not to worry they would… Read Full Review

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★☆☆☆☆

“Very stressful”

Written on: 12/08/2017 by NerijusVaskis (1 review written)

This is so STRESSFUL. So, I booked my flight this week Tuesday on there Website. I recieved the booking confirmation but not the e tickets. I could logg in Virgin Atlantic my booking page, but as of yesterday, I can't anymore. So I contacted Virgin Atlantic and they said DWT had cancelled the booking. I emailed them, but no answer. When I called them, they said there system is down. My flight is on the 11th of October, and it is a really important trip. I feel so nauseous and stressed, it's… Read Full Review

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Naddy1980's Response to NerijusVaskis's Review

Written on: 16/08/2017

how are you getting on with this ?as i booked a flight last week as a present for a relative....now im worried

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Nerijusvaskis's reply to Naddy1980's Comment

Written on: 16/08/2017

Hi. All sorted now. You have to call them up and ask for the supervisor. He sorted out my e tickets. All the best.

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★☆☆☆☆

“Worst Travel Agent”

Written on: 01/08/2017 by uxWebster345 (1 review written)

I have been dealing with this company for a number of months now and the level of incompetence and receipt is unbelievable. Latest e-mail from stated they would not return money whish is owed to me until a full review of my dealings with them is removed from Trustpilot. Typical of them… Read Full Review

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Davehurd's Comment

Written on: 17/08/2017

Any updates on this please?

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★☆☆☆☆

“DO NOT USE THIS FRAUDULENT COMPANY!!!!!!!!!!!!!!”

Written on: 30/06/2017 by MissHBaker (1 review written)

DO NOT USE THIS FRAUDULENT COMPANY!!!! We have had to get our bank involved to help get refund. They gave a booking reference number that was then invalid less than 24 hours later - seats were chosen on the flight then the next day all trace of booking had disappeared. ABTA, ATOL & trading standards are being contacted as well - this company needs to be shut down!… Read Full Review

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Davehurd's Response to MissHBaker's Review

Written on: 17/08/2017

Any updates on this please?

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 27/06/2017 by MatiasGarrett189 (1 review written)

Very rude, unhelpful, liars who take your money and don't pay for your flight. I have proof from the Airline that they didn't pay in time and when questioned they gave me lie after lie while shouting at me because I dared to question their honesty. They also wouldn't answer my calls until i called from a number they had no record of and everyone I needed to speak to was conveniently not in today. All this came after the first problems of them charging me more than originally agreed. Reported to… Read Full Review

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Davehurd's Comment

Written on: 17/08/2017

Any updates on this please?

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Smjm's Comment

Written on: 17/08/2017

Yes I got a full refund but some arguing.

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★☆☆☆☆

“Very dodgy and unreliable”

Written on: 20/02/2017 by 91Wood (1 review written)

I bought 5 tickets 4 months before my travel date. I paid them full amount, one month before I asked them to send my tickets, they said wait till last week. last week I called again and someone said your flight is not confirmed please wait we will call you. I got mad I booked with full amount more than 4 months ago flight from (LHR to KHI ) and now they saying not confirmed. Anyway someone called me that day and offer me another flight with different days. I asked why not my original flight? he… Read Full Review

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★☆☆☆☆

“Worst travel agent ever!”

Written on: 26/01/2017 by Steven28 (1 review written)

NEVER EVER USE DREAM WORLD TRAVEL EVER. I literally experienced the worst customer service from any company I have ever used. Cutting a long story very, very short, I booked a direct flight from Aberdeen to Faro for a short break in early September this year. I booked and paid for the flights in full by debit card 11months in advance. Five days before I was due to travel I contacted DWT as I had not received my tickets (the T&Cs state you should receive them 10days in advance). I was told they… Read Full Review

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★☆☆☆☆

“cancelled my flights”

Written on: 08/01/2017 by Beatrices324 (1 review written)

I booked some flights 5 months in advance on this website and they asked me for something called 3d verification through visa via email after the transaction. I called Visa and they explained that this only occurs during the transaction and not after, and that the payment had already cleared and been verified. This apparently was not good enough for DWT so they cancelled my booking. Prices went up $200 since finding out they cancelled my booking. This company is a bunch of beginners who I… Read Full Review

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★☆☆☆☆

“Rinky-dink s*itshow of a company”

Written on: 31/12/2016

Booked and paid for flights to Canada and was not actually booked on to a flight until after threatening the company with a credit card charge-back. They had quite clearly taken my money and not bothered booking any flights until three weeks later, after several phone calls made & emails sent. The staff, apparently based in Ealing, were incompetent and unprofessional, not even able to handle a simple request without placing me on hold, or able to spell my surname the same way in three… Read Full Review

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★☆☆☆☆

“Worst agency ever”

Written on: 21/12/2016 by Clintonb109 (1 review written)

Cancel my ticket after 6 months without any reason… Read Full Review

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★☆☆☆☆

“I had booked a flight for my holiday trip, they have...”

Written on: 21/12/2016 by AbuforAbu (1 review written)

I had booked a flight for my holiday trip, they have ruined my trip. They ammended my ticket many times and asked for more money again and again. They said seats are full and made so many reasons of giving me an unwanted flight on more money. It is a company full of unprofessional persons who are very rude or always busy in having lunch ! I would never book again and one more thing , all the positive reviews on this site must be fake as they don't show such a positive service. Fake and rude… Read Full Review

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Rfe1's Response to AbuforAbu's Review

Written on: 22/07/2017

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Do Not Book With This Company !!! ”

Written on: 17/12/2016 by 369Frost (1 review written)

Originally we booked a flight to America in September, the money withdrawn and a confirmation email received but nothing else. We left it a few weeks and contacted the offices for more information. We were told that the seats from the airline had not been allocated and to call back 1st November, then 20th November, then 1st December, days before we were due to fly, being fobbed off by various employees. I called the airline and they said that there was a problem that they could do nothing about… Read Full Review

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Rfe1's Comment

Written on: 22/07/2017

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Very Rude”

Written on: 03/12/2016 by Linzgrayshock (1 review written)

These people are very rude, I called to their customer support and after 5 or 6 calls when I finally found someone to talk was a lady, I insisted her to update me regarding the flights but she was not responding me in a positive way. She went away on hold and line went off. Again I called, I spoke to some guy with irrelevant english. He did not know how to talk to customers I guess. He was so rude that he shut the phone over my face. I can never thought of booking my flights with Dream World… Read Full Review

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Rfe1's Response to Linzgrayshock's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Prices are different :/”

Written on: 02/12/2016

I wanted to book a flight, I came from cheapflight and when I called they said the price I am looking is introductory price and is no more available. My question is that when that price is not available then why do you advertise? It is fake !… Read Full Review

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Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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