Nightmarishly useless. Claim to be technically astute but turned out the absolutely opposite with no common sense. Total, total waste.

This is the worst insurance company i have ever used, absolutely no idea of customer service, pure stalling tactics and forever sending you around in circles. You are better off paying more somewhere else. Their idea of a speedy service is at snails pace.

I chose ETA breakdown cover to be ethical but didn't realise it would compromise customer service. I had to wait THREE HOURS on the M69! They'd sent one recovery driver out who'd apparently driven up and down the motorway and couldn't find us. I'd given the motorway marker post number we were right next to and had the Highway Agency patrol confirming where we were, yet the operators insisted on blaming me for giving them wrong info and said we weren't on the M69 and wanted to charge us for the drivers mileage! The second recovery found us straight away with less info in less than 30 mins. Please don't use the ETA. It was night time and cold but we were lucky it wasn't raining and had no children, elderly or animals with us. I am worried about people experiencing this who do have any of the latter or in bad weather.

I joined the ETA breakdown service 3 years ago and have used them once, whilst on holiday, I was travelling to Cornwall to stay with friends, when the car broke down. I had a car full of children!

I called the ETA breakdown service (thankfully I had put the number on my mobile phone contacts list) I waited just a short while before a chap turned up from a local garage. When I explained what had happened, he seemed confident that he knew what the problem was.... and he was right! We were back on the road within the hour. He was obviously very knowledgeable about car mechanics, but he was also very customer service aware, he was very polite when he chatted to me and the children. I will certainly remain a customer of ETA

I have been a member of the ETA for 7 years and have always received great service. I have had to call them out twice, once in the UK about 10 minutes from home - someone arrived in under 30 minutes - they do not use their own fleet of vans but outsource to local business which I like too.

The other time I had to call out the breakdown service is when my family and I were travelling on the continent, our van couldn't be fixed on the road side so it was taken to a local garage and we had to stay in a B&B which the ETA reimbursed us for.

I will continue to be a member of the ETA as they have also given me great service and they are only breakdown company that funds environmental work.