I first visited glamorous gowns in August 2012 when it was still based in Farnborough. The owner was very helpful and quite bossy at making me try on a wide variety of dresses. I was very happy with the service and pleased with the dress I picked. My 2 bridesmaids also picked their dresses and were happy with the service. I was told I would be contacted in February when my dress would be due into store and paid 50% of the total bill. February passed, it got to the end of March and I was starting to get worried, so I contacted the owner and she said it had been in for ages and she had sent me an e-mail(which I didn’t receive)I made an appointment to go in for a fitting with my chief bridesmaid. At the new shop in Camberley I tried on my dress in very public surroundings, young girls were coming in and out during this time and he had to keep going off to help them, it was not a private appointment as I was expecting. The dress didn't fit so I was disappointed that it would need to be altered and I would have to come back down again. My bridesmaid tried on her dress and it was way too small about 10 inches despite the fact she had been measured by him a few months before. the worst thing about this appointment was the way he spoke to my bridesmaid in front of other customers in the shop, stating very rudely that she would have to either pay for a panel to be put in or buy a new one. There was no sympathy, no help or no offer of a more sensitive way to resolve the situation. My friend was very upset and embarrassed. So we had to go back to the shop for a 3rd time, again the communication that my dress had come back in was poor. On this occasion my dress fitted, although he had to take some of the stitching out and put in an extra modesty panel which she put in on the spot. I was happy with the dress although a bit annoyed that I had to pay out an extra £90 which hadn't been communicated. I was expecting it to be £30-40 as previously suggested. My bridesmaid dress fitted with the corset back but that cost an extra £50. My other bridesmaids dress was also faulty at the back and she had to get that fixed at her own cost. On the day of the wedding, I had a disaster with my dress, after the ceremony my sister in law ran up to me and pulled me over to one side saying she could see my bum! I was horrified! The modesty panel had been sewn in so badly it had come loose and had slipped to one side. For the rest of the day I spent it fiddling with my bum making sure it was in place, not ideal on your wedding day when you are moving, talking to guests and dancing! My chief bridesmaid also found that there were no straps with her dress so she spent the day constantly pulling at her dress. After the wedding I sent Alex an e-mail with my comments hoping for some sort of apology or at the very least an apology to my chief bridesmaid for the manner in which she spoke to her. All I got from her were excuses and she was very defensive and reluctant to apologise. She made out the reason for my dress mishap must have been something I did! In summary, I would not recommend, what started off as a reasonable dress ended up quite expensive. the customer service was poor, the shop is not private and the owner needs to learn some sensitivity. If you still want to use this store I would strongly recommend you check the measurements he takes and writes down on her forms as if you are in a hurry this could be detrimental and costly.