Baby Nest Reviews - www.baby-nest.co.uk

★★★★☆
3.9 / 5
71% of users recommend this
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Latest Reviews

★☆☆☆☆

“taking advantage of parents in a state of need”

Written on: 14/07/2017 by Gideon489 (1 review written)

STAY AWAY! They should be called "Baby Wrest" - their selling practices simply aim at getting money off parents in a state of need. After having ordered crucial baby travel accessories online for our upcoming holiday, they stalled their dispatch for over a week without making any contact. Then charged us extra to have it delivered by the day they should have arrived in the first place. And the store manager couldn’t care less! Reading other reviews, it doesn't surprise me that they charged… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 18/02/2016

Ordered a brand new pram model at an amazing price compared to everywhere else I looked online and instore, had to wait a while for the pram as manufacturers had issues shipping. Baby nest communicated with me keeping me up to date regularly and sent the pram next day delivery as soon as they received it. Couldn't ask for a better service!… Read Full Review

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★★★★★

“Earlier than expected!”

Written on: 05/02/2015 by 420Sheehan (1 review written)

I pre-ordered the new Uppababy Vista when I went to Baby Nest for their special preview, and they told me we would get it mid feb. I ordered online so I could get free delivery and they sent it to me on over a week early. So happy and excited. Thanks you to the person who helped us in store. Amazing service A+… Read Full Review

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★★☆☆☆

“Felt suffocated and put off”

Written on: 27/04/2014 by Mumziekins (1 review written)

I'd seen baby nest driving to nursery and I'm a bugaboo addict and needed to add to my collection. I attended there this time and won't do again, as soon as I walked in the door I felt suffocated. I couldn't look round on my own and felt watched as if I was a thief!! Baring in mind I was pushing a very expensive pram into their shop. Anyway, I did notice they had about 7 sales assistants in the shop and I was the only customer....AWKWARD!!!! I bought my goods but will go elsewhere next time. I… Read Full Review

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★☆☆☆☆

“Shocking bad service”

Written on: 11/04/2014 by Smileysteph (1 review written)

Ordered icandy peach and car seat. Delivered the wrong bassinet, having waited 3 months longer than told it would take. 3 months after relieving the wrong bassinet I am still waiting to receive the new one, having been told every could of days it's in the post, then phoning back up to say its out of stock, then in post, then out of stock, etc. then told why don't you just not use the bassinet and keep the newborn in the car seat at all times when out and about. No compensation offered and… Read Full Review

Babynest's Response to Smileysteph's Review

Written on: 19/04/2014

Hello Steph,

Sorry to hear about the troubles you have had. I have looked into your case and it seems you received the Black Magic carrycot with a hood which you wanted to have a quieter hood.

We offered the option of getting a new hood back to iCandy to have them modify this for you to make it quieter as they do not have any hoods or carrycots in stock, but your mother refused this option.

We certainly would not recommend using a car seat for more than 2 hours per day, as this time may soon be reduced to a recommended 40 minutes in the near future. As car seat specialists supported by car seat manufacturers and specialised among only 13 other specialists in the UK, we pride ourselves on our car seat expertise, and we would recommend to use your carrycot for long periods of time.

If you would like us to contact you and clarify more this for you we can do.

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★★★★★

“Arrived next day!”

Written on: 30/07/2013

Really user friendly site and transaction. Item arrived within 24 hours of placing order… Read Full Review

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★★★★★

“Amazing service!”

Written on: 18/06/2013 by Jodie1612 (1 review written)

Just wanted to say a huge thank you for the amazing service I recieved from you :-) very helpful from the beginning. I would also like to add that this is probably the best delivery service I had ever had! Ordered Saturday and recieved this morning! I would highly recommend you to friends and family. And of course when I am ordering in future I will be sure to check if you stock it first before ordering anywhere else :-) thank you so so much!!… Read Full Review

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★★★★★

“Excellent!”

Written on: 18/02/2013

Placed my order online in the morning, had a phone call at lunchtime to ask whether I would like it delivered the next day. Received my pram, now for our LO to arrive to start putting him in it. Thanks alot… Read Full Review

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★★★★★

“Excellent service with a family friendly atmosphere ”

Written on: 17/02/2013 by MsRay (1 review written)

I had a car seat which I removed the cover to wash to my surprise I couldn't fix it back. I took it to back to Baby Nest who fix the problem and we all had a laugh, amazing service. Thank U Baby Nest Team xxxxx … Read Full Review

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★☆☆☆☆

“poor service and dodgy advice given on refunds”

Written on: 14/02/2013

I visited to purchase a car seat for my child who has grown out of her previous one. I knew the one I wanted (Maxi Cosi Priorifix - Group 1), having researched it beforehand. The visit itself and trial went reasonably well and I was told that it would take ten days (not ten WORKING days) to receive. However, once I'd made the purchase I found out that the same car seat was being offered cheaper elsewhere. I called to request a refund and spoke to the manager, who tried everything they could… Read Full Review

Babynest's Comment

Written on: 16/02/2013

For security puposes we have to ask for the "Open Order" receipt that you have. We request this as it states that an item has been paid for, but not collected.

There have been instances in the past where a partner may have paid for it on their card, a dispute happens between the couple, one receives the refund, and the other attempts to collect with the receipt (which was in your possesion).

You further explained that you have ripped your receipt into pieces, again most stores require this for a refund. This is common practice.

You have now sent us further proof, and we have now refunded your card with your cooperation.

We are sorry to hear that you are unhappy with your experience, there must have been a miscommunication.

Thanks for your time. Baby Nest.

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Bad_Dad's Comment

Written on: 05/03/2013

It is indeed common practice but one does not require a receipt to prove purchase. The fact that you suggested this was the case is wrong, and you know it to be so.

I don't think there was any miscommunication between us. Your customer service was tragic and the advice you and your staff gave was dodgy. This may fool most of your customers but not in this case.

I appreciate you thanking me for my time, but actually I would like the time back as it was completely wasted on you.

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Babynest's Comment

Written on: 06/03/2013

I will refer you back to my previous comment, as an open order, we require the receipt back so that for example, your partner can not come to us claiming for the items. Because you were unable to do this, and as you claim, you tore the receipt, the manager intervened and refunded when proof of purchase was provided.

If you may recall, the manager asked you for a bank statement to show the date and amount and as soon as this was received, it was refunded on the same day.

We always endeavour to reply to our customers messages/comments, and will continue to be of assistance to you.

Baby Nest has been established since 1990 with a loyal, friendly and happy customer base, and strive to provide good customer service.

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Bad_Dad's Comment

Written on: 06/03/2013

You seem incredibly keen on whitewashing this review and putting a positive spin on things. Bully for you I may say.

So, to recap:

1. The item was not delivered within ten working days. At no point was I contacted to advise that it would be late. When I called to find out why it was late I was told "Oh, Maxi Cosi made their usual delivery this week but the car seat wasn't there. I don't know why that is...."
2. I found the item cheaper elsewhere. When I called initially to request a refund the manager made it clear that this would be a difficult process. She also hinted that Halfords (who I eventually bought the car seat from) sold on car seats as new that had been previously opened and used. When I contacted Halfords to ask it this was true they emphatically denied it. It would invalidate the warranty for one thing. I happen to believe them.
3. When I eventually did request a refund I had to threaten to take legal action and involve trading standards. ONLY THEN did your manager agree to accept my bank statement as proof of purchase.

You state that you "strive to provide good customer service". I disagree. I recall clearly that once there was a problem and got in touch I found your staff to be ill-informed, unhelpful and rude. Your manager was incredibly rude and difficult to deal with. You can say what you like but I do not, as a rule, have to go to the lengths that I did to get a refund.

I also take offence at the implication that my partner might try to claim for the "open order" item. There is no dispute between us and we are quite happily married, thank you very much. It is unfortunate if this has happened to you in the past but as a general rule most couples get along reasonably well and are not criminals. The fact that your open order policy treats people as if they are says it all.

I'm sure that the majority of your customers have a good experience because there is no problem with the orders they place. In my book what really sets good customer service apart from bad is how things are dealt with when things go wrong. You chose to deal with it in the way I've described. This is a shame but from reading other reviews I can see it's not the first time it has happened. Nor will it be the last, I suspect.

You can post whatever comments you like now. I've said all I'm going to and I'll leave it up to others to judge.

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Mumziekins's Comment

Written on: 27/04/2014

Very interesting I must say! Sorry to hear of your troubles xx

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★★★★☆

“First Class...”

Written on: 06/09/2012

I was trying to source an iCandy Footmuff and stumbled upon Baby Nest online, which turned out to be a great find. I placed my order online on Saturday and on Sunday it was dispatched (yes, someone was in the office on Sunday!). The parcel arrived on Tuesday and is perfect. The only reason I haven't given 5 stars is because the dispatcch email sent was addressed to someone else, which worried me slightly at the time, although this was obviously an admin error. Thank you Baby Nest… Read Full Review

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★★★★☆

“really rather good”

Written on: 29/01/2012 by jimandnatalie (1 review written)

Got to say been here twice now and the staff have been great on both occasions - they even remembered us from our first visit. really friendly, really knowledgeable and prices that match any of the large high street or online retailers. This is a small family run operation and I have to disagree with the negative comments below saying staff are too 'salesy' - far from it. They are just very well informed of the products they sell and are able to compare pros and cons from the various options of… Read Full Review

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★☆☆☆☆

“I was approached as I stepted foot into the shop by...”

Written on: 09/05/2011 by joice23 (1 review written)

I was approached as I stepted foot into the shop by hungry sales assistants they didnt give me not time to browse on my own, and it was as if they kept watching me.

even though there were polite it made me tense, and when shopping thats not what you need when trying to shop… Read Full Review

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★★★★★

“Superfast delivery and item the cheapest from baby...”

Written on: 20/04/2011

Superfast delivery and item the cheapest from baby nest....£30 cheaper than Mothercare… Read Full Review

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★★★★★

“excellent service, kept informed throughout - would...”

Written on: 12/02/2011

excellent service, kept informed throughout - would certainly recommend this website… Read Full Review

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★★★★★

“We went to the store on Saturday and purchased two...”

Written on: 23/01/2011 by joannedootson (1 review written)

We went to the store on Saturday and purchased two stage 1 seats, the Kiddy InfinityPro. We had researched it prior to attending the store. We arrived at the store in the afternoon and it was fairly busy but not manic. We were really impressed by the service which was amazing! The chap who served us was excelent and knew all about the product, he came out to our car to fit it for us to show us how it worked. He made us feel like we were the only customers in the place! It was customer service… Read Full Review

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★★★★★

“Very friendly helpful people. I ordered a car seat...”

Written on: 18/01/2011

Very friendly helpful people. I ordered a car seat from their website and changed my mind on the seat I ordered. I telephoned the next day and spoke to a very helpful lady who without any fuss at all allowed me to change my order also I was able just to pay the difference between the two seats without the fuss of having to have the first payment refunded and then having to make a new payment for the new order. I received the car seat the day after the order was placed and I was kept fully… Read Full Review

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★☆☆☆☆

“We went to baby nest after recommending the store...”

Written on: 29/12/2010

We went to baby nest after recommending the store ourselves to several friends who have made large purchases. We found an Oyster travel system exactly matching a package we had sen online, but was however slightly more. With their price pledge promise notices all around the store, we were expecting Baby Nest to at least match the online price of the system that we had seen on the LadyBug's website, which was £27.00 less, but were left completely shocked at the attitude and and rebuttal by the… Read Full Review

Bad_Dad's Comment

Written on: 14/02/2013

I have had exactly the same problem. The owner's attitude is indeed terrible. By all means shop here if you don't mind being ripped off when it suits her.

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★★★★★

“My wife and I are happy with quality and price of...”

Written on: 23/12/2010

My wife and I are happy with quality and price of Chicco Polly Highchair
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★★★★★

“Great service, ordered late on Wednesday, shipped on...”

Written on: 18/11/2010

Great service, ordered late on Wednesday, shipped on Thursday to arrive on Friday… Read Full Review

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