Service from start to finish was great workmen were really good But then about 12 months later the faults started the door start coming loose the holes to big now for the screw and we start seen cracks under the paint work so I call them they say they will call me back they don't I call again same again I call the 3rd time same again I book appointment on line they soon call me back the lady on the phone take my name and number and promises to call me back I'm still waiting the door has now fell off and I could do it but them my warranty would be void So no I wouldn't recommend this company because there after service is dreadful Thanks Mr rudge

After canceling our first order by Better Living for a fitted kitchen for no apparent reason we had to have a second survey, fair do's we did get the same spec kitchen at a lesser price. When the kitchen was fitted we started to see faults in 4 of the doors, plinth lights not working some for the second time,heat from the cooker damaging the door and in fill panel coating (both replaced twice),clock on the cooker replaced twice(still not right),miss alignment of fridge all in the space of 7 months. In fairness to Better Living all replacements and repairs to date have been done without any quibble.But after saying that the inconvenience and disappointment has been considerable.

Kitchen designed and fitted nicely couple of minor faults quickly sorted, 15 months later finish on doors delaminating contacted bettaliving will get sorted 10 -14 days they said . 2 months later nothing being done keep ringing , they say will get sorted will ring you back nothing heard cost over £9000 for kitchen don't feel worth it anymore, stopped recommending to people now.

5 stars to our installers they were fast, efficient and professional, job completed in two days and they installed our dream kitchen. 0 stars for head office no promised call backs were made unless it was to demand payments when they had already been paid 2 week before. Very disappointed with their lack of communication, we are still waiting for a phone call or letter to enquire if we are satisfied with our new kitchen. 3 stars to the Maidstone showroom they were friendly face to face and the showroom gave us good ideas but they were poor returning phone call enquires. 4 stars to the consultant and surveyor for their time and knowledge.

ref - B68533 Whole process very unhelpful and disgusting. Bullied into making a decision about the wardrobes had no time to think about the decision. Fitter marvellous, clean, tidy and happy with finished product

Work took longer than advised. Bath is damaged, the sink has a flaw in the glaze right at the front. Where the tiles have been cut most of them are chipped, looks like they have been nibbled by mice. Had a number of outstanding problems many phone calls later and nothing doing, I returned to the showroom and the manager got it sorted. On the plus side the fitter was very good not his fault the goods are second rate. For the money we paid the experience was disappointing.

I have just had an en suite bathroom fitted. It is fabulous - however, the surveyor missed off the cost of an electrician and certificate to fit a pump to the shower. This means I owe the fitter directly MORE than I signed for at contract. I thought after survey, the price quoted was the price I would pay .THIS IS NOT FACT. Be aware the fitter's price is an estimate!! I am currently trying to speak to someone from Betta Living regarding this but I am being ignored. No one returns calls. I am sick of chasing this. Also, I was told I would be contacted throughout the fitting to check everything was going ok. This did not happen at all but every time an instalment for payment was due they were straight on the phone! Although the finished product is great, I feel under-valued for the amount I have paid and I am not convinced this company would be very helpful if a major problems arose with an install.

We recently had a new kitchen fitted with betta living, the product is good sturdy and we'll designed. Unfortunately the fitting team we were allocated were not professional. We had no sink or running water or access to our kitchen for 5 days,due to having to replace work top scratched on fitting, it raining and a broken down van. Hob wasn't connected properly and our dishwasher was cracked. Three weeks later and no follow up call from betta living to see if all is well. Maybe as we didn't spend big bucks , we are not a priority, although £7000 is big bucks to us! Other reviews are great,so we must of been unlucky.

B60773 I have had dealings with this company before, 3 fitted bedrooms in some years thought I would try them with a new kitchen. Fitters turned up and for 2 days worked very long hours, a few problems but nothing major. I did have a problem with the new rad which was dented and a slight mark on one of the doors but it was suggested that once the rad was replaced a fitter would call and fit both items.Now this is where the wheel fell off the bus! Various calls to the regional installations manager and previous fitter with out any success, I did not expect this from this company.In my opinion the RIM could do with a lesson in customer services. After nearly 2 months waiting, I am hoping that my kitchen will be finished shortly. Prior to this I would have suggested this company to friends but now I don't think so

What started of as a well organised, businesslike assignment ended up by being totally nullified by the inadequacy of the Head Office support staff. Starting with the planners; they arrived on time and were both efficient and helpful. They were followed by the surveyor, also punctual and competent. The delivery crew were really professional and took the utmost care in delivering all parts to the bedroom without damage to the hall and staircase. The fitter arrived, bang on time despite having to travel over 100 miles from his home. His workmanship was superb and the bedroom was completed well within the specified time and left in an immaculate condition. I was not too pleased when he told me that he was unable to remove all the waste from site but I found that this was written, rather indistinctly, in the small print on the back of the plan. He demonstrated the soft closing doors and drawers and instructed us on the method of removing the drawers. On his departure he told us that we could contact him if there were any problems. After 3 weeks of use a few problems did manifest themselves. From that point in time, what started as a professional and well executed contract turned into a frustrating and total disenchantment of this company. I sent a text to the fitter to report that the sliding doors on the wardrobe were not working correctly, one was very stiff and there was no soft stop on the other; also there was an issue with some of the drawers. He promptly phoned back and apologised (although clearly it was not his fault) and said he would contact head Office to arrange a fix and if I had not heard in 7 days to contact him again. 1 week later, having had no contact from Betta Living I again sent a text to the fitter pointing out that nothing had been done. He replied that he had spoken to Head Office when I had first contacted him and that the adviser had told him that she would phone me but that he would phone again on my behalf but let him know of any more problems. 10 minutes later the fitter contacted me again to say that he had spoken to her and found that she had moved departments but that she would be passing the message on to the person now doing the job. Another week passed and still no contact from Betta Living so another text was sent to the fitter who again apologised and said he would speak to Head Office yet again. 3 days went by and the sliding wardrobe door completely jammed closed leaving no access to the contents. Although it was a Saturday, I immediately sent a text to the fitter who said he would try again but that if I did not receive a call by Monday “ it might be worth trying H.O. yourself ”. This I had to do and finally spoke to the Installation Department. I explained the problem and that we could not get to the clothes in the wardrobe and he said that he would get back to me in 1 hour. As anticipated, 1 hour came and went and then to my surprise and after another 45 minutes I received the promised call. He didn’t have any fitters in the Reading area and the nearest one was Guildford. He would try to get a fitter to me the following morning or the day after in the evening but would let me know. No explanation was forthcoming as to why nobody rang me after all the previous calls. Finally I was called the next day by a different fitter who told me he would be with me at 8am the following morning. This guy was again punctual and he then set about resolving all the issues to my complete satisfaction. Betta Living should be ashamed of the way in which they conduct business. If they had responded in the correct manner when first notified of the problems, the minor issue would never have developed into the dire situation that resulted. A pity that the Head Office staff could not perform to the same standard of customer service as the contract staff. BE WARNED!

Our experience with Betta Living has been one of disappointment. The first thing which needs to be said is that it took 2 different people on 2 separate occasions to design and measure up the new kitchen, taking a total of nearly 10 hours. Being 2 people in our 80s, we found this an exhausting and gruelling experience and wonder if it was necessary for the surveys to take this length of time. The night before the fitting date we received a telephone call to say that, due to a mix up in the office, the company could not find any kitchen fitters and therefore the start date would have to be postponed. We had dismantled much of the old kitchen and would have been left without any functional kitchen. No new date was given. It was only after a heated response to this news that the representative said a further attempt would be made to find someone to fit the kitchen. It was not until the following day that we were informed that some fitters had been located and that they would start the next day. When the fitters were putting together and fitting the kitchen as per the computer-generated plan, they found that several aspects of the plan were wrong. There were meant to be two drawers fitted under the oven unit and a cupboard above it, however the plans had been inaccurately drawn and, when the oven was fitted into the unit it was found that there was not enough room to fit the two drawers. It was fortunate that the fitters, using their initiative, changed the adjoining unit from a cupboard into drawers, and used a different cupboard door for the space below the oven. Whilst the result was acceptable to us, it was not the kitchen that had been designed. Another mistake was found to have been made on the plans. The men who had taken nearly 10 hours to measure up had seemingly both failed to detail a pillar which stuck out some 5 inches from a wall, and, as the fitters informed us, had drawn a flat wall on the plans supplied to the fitters. When it came to fitting the units they were not aligned, and the fitters were forced to adapt some of the units and fit in extra panels in order to bring the units into alignment. Furthermore when the fitters came to reattach the radiator having fitted the central worktop unit, it was found that there was not enough room for the radiator to be attached to the piping. The fitters were unable to rectify this and we were left without heating in the kitchen. We were forced to engage a different workman to fit a new radiator, at extra cost to ourselves. It had been arranged that a local specialist fitter was to come to edge the bench-tops once the kitchen had been fitted. When this man attended on the first day and found that the assembly had just reached a stage of putting together the cupboards, and that the worktops were not even cut to size and therefore he was unable to edge them, he left and was unable to return due to other work commitments. He left the specialist equipment needed for the edging job for the fitters to use on the worktops. The fitters had had no experience of the specialist edging technique, and they were forced to work out how to carry out the procedure on the actual worktops. Fortunately the fitters succeeded in this endeavour, however we do feel that if a specialist fitter had been commissioned to carry out the edging, it should have been such a person who did the job. We were, after all, paying for his expertise. Had the 2 inexperienced fitters not managed to edge the worktops properly, it would have taken several weeks before new worktops could have been supplied, which would have been unacceptable. A further problem was encountered with the microwave oven. The one initially ordered could not be supplied for several months and an alternative was chosen. This replacement was found to be the wrong size for the space designed for it, and therefore the kitchen could not be finished, which was disappointing and, had attention been paid when the replacement was being ordered, avoidable. One thing which must be emphasised is that, apart from being unable to refit the radiator, the 2 fitters were excellent. They were professional, extremely hard working (not taking breaks or leaving the slightest detail unfinished), and they possessed initiative and adaptability and were able to turn the designers’ mistakes into successful results. We cannot praise the fitters enough, indeed we are happy to say that their work was flawless, and for that we must commend Betta Living for their choice of subcontractor. All in all our experience of purchasing a kitchen from and having it fitted by Betta Living has been stressful. We encountered problems from the beginning and, acknowledging that no project can be problem free, nevertheless the number of problems (as outlined above) which arose and the way in which many of them were completely avoidable, has made us feel that the service we received was, considering the not inconsiderable price of the kitchen, not the first class service we expected. Finally we must say that the quality of the kitchen, the New York model, was excellent, and looks great.

Bedroom fitter, Ray did an excellent job and happy with look of units, but not happy with the amount I paid for it. I do wish now I had not listened to designer who advised I needed to sign on the dotted line now to get the discount as it appears the discount is still on and never ended - I feel like I was done! I really should have got another quote from the other well known company I mentioned to him as he advised they would be much more expensive - I dont think they would have been. Unfortunately I will not be using better living again - looking back now it was like having a double glazing salesman.

Been waiting since December for two replacement doors for kitchen cupboards. First replacement was wrong colour,second replacement were damaged and now waiting for third replacement! I have had do do all the chasing up,would never recommend this company, they advertise 100% customer service,i certainly have not experiencem this.Ask me to describe my feelings towards this company and words fail me.

I am very pleased with my kitchen. The fitters were exceptional. The sales manager and his team were also very helpful but the delays were unacceptable. I did receive a cheque for £100 to compensate for this but I would advise anyone thinking of thinking of using Betta Living to get everything in writing before signing a contract with them.