I booked so called “free design visit” and felt very disappointed. The salesman seemed nice but spent 4 hours in my house trying to design not big 3 door wardrobe! I didn’t expect the appointment to be that long, the sale person left my house at 10 o’clock in the evening! He was very pushy, didn’t want to do design if I didn’t commit to purchasing the furniture. To top all that I expected the reputable company to be doing designs using some sort of software but no, the drawing was done by hand with a pencil on a piece of paper which took nearly 2 hours and was being done during the appointment. Very awkward situation to have a stranger sitting a couple of hours in your sitting room quietly drawing away! I didn’t buy the anything as it didn’t look like a good value for money. The cheapest design of 3 door wardrobe cost £2040.00 after discount and the sample I was shown (Cassia range) looked like the cheapest white mdf board you can buy in any diy store! Summarising it was very disappointing and unpleasant experience. Bread on that I would never recommend or use them again.

Beta living we was happy with most of the work carried out even though some finishing trims were never fitted round the wine chiller and we have had them back out to a crack that had appeared in the joint of our island 12 months on bearing in mind this £16000 kitchen has a 10 year warranty the crack has re appeared and the edging strip is coming off the edge of the island we've rang betta living to ask for the crack to be repaired only to be told that they have gone into administration!! Betta living is now being ran by a company called We fit any furniture We've spoken to them about the work that needs to be carried out and we've been told that we will have to pay............ Not to sure what has happened to our remaining 9 years warranty Please be very careful when choosing this company

Initial consultation was on the friendly side of pushy. My wife and I asked a number of times if a 30 inch by 14 inch corner of the space could be used for shoe shelves. We were told that there were no existing units to fill such a shape. Betta Livingston solution was simply to board over and waste this large space. I later paid a smaller firms to take off the board and build the shelves I wanted. Betta Living are NOT bespoke fitted furniture - they simply use existing jigsaw pieces to fill the space and if there is no piece of your required size then they are happy to waste the space in your home.

The kitchen itself is of reasonable quality but customer support was appalling.Some parts were delivered damaged. We expected this but had been assured that the difference with Betta Living was the support. We could not have been more wrong. Specifically :- It took 10 weeks to get the replacement parts. No one from their support team ever returned our calls.We had to constantly call them to chase and get updates. We had to contact their Directors before any real action was taken. On three occasions we were promised deliveries, booked our fitter only to be told the next day that the parts were not shipped. On two occasions we were told the parts were coming via UPS but that they were unable to give us the tracking number. Parts did not arrive. On two occasions the wrong part was sent. On three occasions the right parts but wrong colour were sent. Shambles. A critical part to allow our work tops to be fitted had to be sourced from Howdens(who incidentally were really quick to help). On two separate occasions the BL Sales manager promised to attend, list defects and resolve our problems. He did not show up or call to cancel. Touch up paint supplied does not match colour of kitchen units. On one occasion we were asked to collect a part from their showroom. When our fitter arrived the unit was the wrong style and wrong colour. We are currently in dispute with BL re compensation for the approx cost of all of the above (extra fitter days, parts and mods). Beware. We were told by a member of BL staff that our problems was because we used our own fitter. BL fitters get preferential next day service.

Installation date commitment was broken two times.Staff are not very helpful.All sugar coated words. so many meaningless apologies. They promise to call you back but no body did. Because of the installation date commitment broken ,I suffered £3500 loss and caused a lot of troubles.Quality of the product is also not upto some of the other names in the industry. I will never ever recommend Bettaliving to anyone.

At the initial stage we were very pleased with what we were getting and the quality and planning. On the day of the fitting the two fitters arrived very promptly and cracked on with the job. Next day did not turn up till mid day as sent on another job, totally unacceptable, due to come back on Monday but did not make it back till mid day on the Wednesday as they were doing other jobs. Had to wait for ordered microwave, which is still sitting in my garage waiting to be fitted and I also have a lovely pull out larder cupboard which is totally useless as the I am still waiting for the basket shelves. Job should have been finished on the 2nd March at the latest it is now 6th April and still waiting. Numerous emails and phone calls with the promise of contact and nothing. They have your money and cannot be bothered with even a modicum of customer service. B71347

I would like to say how disappointed l am in regards to the service and information given by staff at this showroom. On visiting 27/1/16 with my friend, having seen an ex display bedroom in this store , being interested l enquired for more details being by a member of staff I was informed this display came with all fixtures and fittings, including designer bedding. On asking if could put a deposit and confirming information, I was then informed by another member of staff that some of the information on this display may be in correct . Not including the bed and not sure if all the fittings were includied . However on trying to check this out with their manager I was shown online a completely different bed which looked cheap an in another store in Manchester which had closed and would have to meet their. By this time I was feeling dissappointed and discussed that you cannot as a company give information to a customer and then go back on this . The display would have fit my bedroom but to add insult to injury they have not had the common decency to get back to myself after two weeks , evidently not the least bit interested . Will not be bothering ! 

The sales team were brilliant! They came round listened carefully to what we wanted, produced a perfect design - even helping us choose complimentary appliances. We found the perfect kitchen design, door colour and worktop. We even agreed the price straight away because we were so pleased and excited. The problem began with the survey. In October The surveyor arrived and approved everything. We advised him that we wanted the kitchen to be fitted in the first week if February as we had workmen in during January to prepare the plumbing, plastering and electricity. He agreed the date.He promised to return within a fortnight with completed drawings and coatings. He did not. We went into the shop and they chased him. He returned in December without the plans and drawings but promised to email these. He assured us that the kitchen would be fitted in February as agreed. In January he returned with the drawings and coatings for us to sign. We did this and he assured us that he had spoken to the manufacturers and our kitchen would be ready on time. A week later we received a call from the manufacturers telling us that the kitchen cupboards and doors would not be manufactured in time for February but we could have them at the end of March. We explained that it was now mid January and we had ripped out our old kitchen in preparation for the new one. We could not go another 2 months without a kitchen. The surveyor rang and assured us that this was a mistake and our kitchen would be delivered on time. Another week passed and the manufacturers rang again this time to say that they could not source the dishwasher and hob that we had ordered but offered us alternatives. We did not like the alternative job and they agreed to deduct money from our bill so that we could buy the hob elsewhere. We did and the hob arrived the next day. A couple of days later the manufacturers rang again, this time to let us know that Theodora would not be manufactured until March sometime. Needless to say we felt upset . We have struggled through January without a kitchen.in the expectation that our kitchen would be completed as agreed in February. We asked to speak to someone in authority about this and we are still waiting. It is now 29 th January and we are expecting fitting to start next week but we have no idea if or when it will be finished. We are spending a sizeable amount of cash on this kitchen and we are bitterly disappointed with the process. We wish now that we had gone with John Lewis as they have a similar kitchen, exact work tops and promise to fit it all in one week. I have waited 11 years for this kitchen and I am so disappointed, I feel like crying!

signed contract on 6/1/16 (B298043) paid initial payment plus 3%surcharg for paying by card no where on your site does it mention this .Survey has been done on 18/1/16 paid £102 .Emailed you saying that I wanted to pay manufacturing deposit and final balance all at once and asking you how I could pay .Still waiting for a response .

4 weeks from ripping our bathroom out we have no sink. Half tiled, what tiling had been done needs doing again. I've never met a fitter that knows no personal boundaries. We have been lied too. The project manager never gets back to you when he said he would.not hi g is ever resolved the situation just got worse and worse. The order was not all there, we were missed sold a bath and how we could have it function. This was not a cheap bathroom and I feel we have been tricked into what was sold a great service and as soon as we signed on the line it was down hill from there. Once the company got their money they didn't want to know even the managers said they would call back and they didn't. Now I'm left with a half finished bathroom. Broken radiator and hover, oh yes the fitter went through my cupboard and used my house hover filled it with nails, screws and all sorts of nastiness. I would never recommend this company. I can not believe the heartache and trauma my family have been put though this last month.

Doors are coming off, dents, cracks I have phoned up for replacement doors and was told they would arrive on the Thursday between 7am to 7pm by 8pm no doors, no explanation. Next day I got no reason why not turned up but they will send next Thursday! I'm still waiting!!!! Many phone calls later still no answer from Betta not living. Order no b42190, I have loads of photos to show what a disaster the kitchen is and will be uploading on the Internet.

Was promised a lovely bathroom n toilet but ended up unhappy n still unhappy after 4 months still having problems first of all ended up with different taps in the bathroom then while bathroom was being fitted had water come through our kitchen roof , leak was sorted but our kitchen roof was never sorted still to this day . Then when work was finished had another leak so had to get them back to sort tht which came through kitchen roof again they sorted leak but still left kitchen roof and now we having problems , with our hot water it just trickles out of taps up and down stairs when we use them takes 10mins to fill sink and 25mins to fill bath told them and was told they can't do anything about it now having problems with shower so yes very disappointed payed 7.000

I had my second kitchemn supplied. Quality is good however firsdt time there was odd bits missing but got sorted in a rteasonable time and as I was not living there was not too much of an issue. Second time is an experience not to have again and I wont. Wrong sized doors. 10 days late the right ones turn up. Missing fixings. Now this could have been an error on my side as they are packed within a corner of the unit which if you had of noticed through the masses of bubble wrap you would have seen. However after numerous converstaions and promises and the wrong bit being sent we actually received. Again there should have been thirty fasteners 22 were sent out, he was suprised as he counted them himself. Well my fitter counted the holes and fitting as dis I. So hay ho. Sink waste did not fit properly, so after converstaions with Betta, and then the supplier direct twice sent the wron bits. Popped to City Plumbing and sorted only to find the waste and fittings are not standard. You know what is really good but totally condascending they said they wouldf pay for the new waste. Now I know if you are skint a fiver is a lot of money but when you have spent 9.5K on a kitchen are you really bothered. what should have been a weeks work is now into its third week. RECOMENDATION DO NOT TOUCH. I was adding a few units for my utility but changed mind and went to Howdens who provided all I needed there and then Service excellenty!!!!!!!!!

Had a visit from salesman who sold us a kitchen on promises he couldn't deliver. Told us we could have cupboards that when the surveyor came , wouldn't fit in. Also said the firm would get rid of rubbish, didn't allow for the ceilings to be plastered, didn't inform us fully about payments to be made,also we would have to sign to say we were informed the work tops would possibly scratch ?? The salesperson was completely incompetent. The surveyor completely blew the pans out of the water, the units wouldn't fit in, tall units were not possible and when the sink was going to end up in the corner and not in front of the window, we called a halt. All this took 4 hours. Visit from the area manager went slightly better, a return visit from the surveyor (another 2 hours) and a start date was agreed. By now we were so stressed with the experience we wished we hadn't bothered. Then the fitter arrived.. He was brilliant totally redeemed that firm. He was organised, tidy, very conscientious and fitted everything beautifully. There were one or two hiccups but they were resolved quickly and efficiently bythe person I dealt with We would not use this firm again. There is very little communication between colleagues at the expense set of the customer. I have to say the kitchen does look beautiful and the quality is good but the whole planning process was an awful experience.

Very bad after sales. Will not complete the work carried out over a year ago. Have been left with a work top that is discoloured and not even sealed in. Regret getting the bathroom done by this company

The Fitting of the kitchen was good no complaints from the fitters. As for contacting the company and for something called "Good customer care" was lacking. After just after two months finally got the kitchen completed. The company will acknowledge receipt of an email but from there the company do not respond. I have called them on numerous occasions and only on the odd occasions have been able to speak to someone. Although I have had bedrooms fitted by this company before and had no complaints and that is why we returned. It is a case once you pay your money upfront they do not seem to care a great deal about you. Maxwell - B59683

B38772 VERY PLEASED TO START WITH ,FITTER a1,but there after sales is disgusting,waiting 3 months for my toilet flush plunger to either be repaired or re-newed they answer my calls fob me off with excuses,latest being manufacturer out of stock,this must have happened when my vanity unit didn't arrive although finance company paid for it I had to purchase my own and wait for a refund,same with floor covering measured and checked but on attempting to lay was 1/2 metre short had to go out and buy and get refunded plus 5 boxes of expensive wall tiles over what a company.Are you ever going to let me flush my toilet in the manner I should. get my toilet working after all you accepted £6000.00 FUTURE CUSTOMERS READ AND DIGEST.

We got Betta Living to install a new fitted wardrobe. It looks great and the fitters were lovely. Sadly about six months later and one of the sliding doors isn't running smoothly but grates loudly and is a struggle to move. Wasn't concerned as I was sure it would be easy to fix and the fitters had said the doors sometimes needed adjusting after a few months and just to get in touch. Rang Betta Living and gave my details. Put through to someone else and had to give all the details again. Mildly annoying. Given number of someone I had to call. Rang them and was told they would speak to a fitter and get back to me. No response after about a fortnight so my wife called. They told her they had no record of any contact with us, apologised and said they would ring back. They didn't. We called, they apologised and said they would speak to a fitter and then be in touch in soon. That was a fortnight ago. Terrible service. Either deliberately failing us or utterly incompetent.

Had a lovely lady from better living design my kitchen unfortunately kitchen fitters were not first class first they hit a pipe whilst putting unit in and reassured me they had stopped the leak ??? Then I had to phone the office to get them back out as a plynth they had used was a bit of scrap (no edging) the aftercare team was good at this point orderd new piece fitter came back fitted new peice (so we thought)??? Then a month or 2 later there was water coming through my new vinyl flooring and the tiles were starting to lift there was water everywhere so I removed plynth to find pipe was still leaking and had bowed aside on kitchen unit I spoke to a manager who I found very uncaring but agreed to send an assessor out on arrival we noticed fitter had used adhesive on plynth to stick on units instead of screws ?? He also sealed round allll the bottoms instead of using a plastic seal that goes under plinth the work was shabby to say the least a kitchen fitter came out today to put all these problems right however when I spoke to a manager and said the fitter can't put tiles back down even though the assessor had put this in his report he became in my opion aggressive (tone) he had no right to we are kitchen fitters not tilers (obviously not neither or I wouldn't be in this situation) I refused to talk to him and passed phone to fitter end of day yes fitter did sort kitchen out and did do floor but better living now refusing to take all rubbish away and have left on drive?? Would I recommend them in a word no as I would not wish for them to get the fitters I first had its a shame as the designer and after sales team was good just 2 fitters and a manager that have let them down and caused this review

I suggest you have a CLOSE look at thier guarantee. It is NOT all that it is made out to be. It says 5 years, but that is not by any means for everything!! BEWARE!! After a year or so, our integrated fridge door became 'misaligned', probably a simple job but, as a pensioner I couldn't work out how to do it myself. I called my local Betta Living who designed and fitted entire kitchen trying to invoke the guarantee, to be told that the instalation was only covered for 1 year (they use contracted out installers) and their fee would be at least £75 just to come out, look at the job and adjust the door as necessary. I expressed my extreme dissapointment with this, feeling conned by the 5 year guarantee promise. It is written on the back of the guarantee so they tell me. We will never use them again, as after sales service doesnt seem to exist in my mind.