Received shoes that were a different color than advertised. Seller refused to replace or refund.

This is a review for Don's Footwear and Elevator Shoes. He made 2 pairs of custom shoes for me. It would have been a whole collection had he not gone off the deep end in an emotionally immature and volatile way. I had my eyes on a next pair but he is impossible to work with and so disorganized that he doesn't even know when he's getting paid or not. It's not worth ordering here, you might get into a fight for reasons you don't understand. The first was pair great, he listened and did what I asked according to my measurements and small requests. As soon as the requests got slightly more complicated, things went wrong. Second pair was awful, completely wrong design, wrong size and everything. He sent me a new pair without asking for money, I assumed he was giving them to me free for all the trouble. He never sent an invoice or asked for the previous pair back. In fact, he had not been responding to emails for about a month and I had to file a charge back so we had gone through a lot of stuff by that point and I thought he was trying to make things right. 5 months later I get an email accusing me of taking from him and he asks for money for the boots. This was alarming and confusing but of course I paid him and sent back the original pair of boots which he never told me where to send to, I had to ask several times for an address to send to. I sent them back to him and they arrived at his front desk according to the tracking info. This was 2 weeks ago. Today, I wake up to email, 6 months after my last purchase, where he accuses me of taking the boots he made that were completely the wrong size. Why would I take boots I can't even wear? The tracking number says it arrived at his shop 2 weeks ago. I didn't do anything wrong. I waited months for the right boots, I paid him everything I owed him, I sent the wrong boots back, I still have the pair of boots he sent the second time which are poor quality but I accepted them given all the trouble. Now the guy is accusing me for literally no reason. Guess the guy likes the poison his customer base for fun. And I was a loyal customer who went out of his way to keep the relationship with him going after he screwed up so spectacularly with the last pair of boots. I really wanted to be his customer because his product is unique but I've found that unfortunately the boots were not well made. Anyway, I can prove all this is true with the tracking info and email correspondences. If this disappears it's because he wanted this review gone.

I bought one pair of shoes and they were good, as ordered. Bought a second pair and they were bad. For the second pair, I ordered real leather and I think I got fake leather. I ordered a 2 inch increase and got a 1.5 inch increase instead. The second pair was also probably the most uncomfortable shoes I have ever worn. Will not be ordering a third pair. Will look for elevator shoes elsewhere. I think he outsources his shoes to be made somewhere cheaply either out of greed or some other reason. And I was planning on ordering more.

The shoes I ordered from Don's Shoes were not the shoes that were delivered to me. While I'm not going to express an opinion one way or another, for fear this idiot might try to sue me, every one of the people that saw the shoes that were delivered to me said they had definitely NOT been hand-made. Including an American Express agent! Moreover, when I tried them on, they were the most uncomfortable shoes I have ever worn. Thank God I charged the shoes with my American Express card, and I was able to dispute the charge. When American Express reached out to Don for documentation regarding my purchase, he provided some, but did so in a ridiculously unprofessional fashion. He called me a "small man" and stated I was trying to steal the shoes. He stated "my fingers bloody" from working so hard on my shoes. Please. In subsequent e-mail exchanges with Don, he refused to answer my questions and wrote back in a mean and derogatory manner. Here's a quote from his most recent e-mail to me: "you ofended because your not tall as the bird you dating". Really? Truly? Finally, if Don is from Scotland, like his web site says, he never made it through elementary school. His spelling and grammar are a joke. Isn't it telling that Don makes fun of, and is mean to the people that make up his primary clientele? Doesn't he deserve to be run out of town on a rail and lose his business? American Express will refund my money to me and force Don (or Allen or whatever name he's using this week) to pay them back. I will also not be returning Don's awful, crappy, garbage shoes unless he sends the money to me for shipping them to him in advance. Again, the worst mistake of your life will be to buy anything from this liar.

I just took delivery of my first order from Don's. The communication from when the order was placed was more than I would have expected. For hand made shoes if this quality (which is exceptional) the time from order placed until arrival at my front door was less than 3 weeks. These shoes are very well made and the midsole technology seamlessly adds 2 1/2 inches of lift. I'm glad I ordered 2 pairs! Thank you!!! I would recommend these shoes to anyone even if they were not seeking a hidden lift.

Hi, The size don't match. The calf is poor quality The shoes don't look like the pictures ont the website. I returned the shoes, et then no new from Don. Forget about any refund, despite the site mention it. Don is a complete liar, and cannot be trusted. DONT EVER ORDER FROM HIM.

Don't buy anything from Don's their shoes are terrible. I received 2 pairs and it is so obvious that the shoes have a lift in them, they are really bulky and just plain terrible. They also do not fit properly. Customer service is awful so you will never get your money back. Please do not buy from this company

I ordered shoes from here for my wedding and gave size and explicit measurements. The shoes came in and were nearly three sizes too big - and it was too close to the wedding date to replace them in time. Still, I wanted my money back, so I emailed about a return. I NEVER got a response, even after emailing several times from different accounts. I have to assume he is simply ignoring me. Now I am stuck with a pair of $300 shoes that don't fit. Total waste, very unprofessional.

Terrible customer service. Made so many mistakes and then blames them all on the customer. And said: "well such is life!" That's right, that's quoting word for word. The unwillingness of correction his mistakes is just unbelievable. The first pair I bought from them had lose thread and he said he would make up to me and half a year now and still nothing. So many broken promises it's quite upsetting on how unprofessional this guy is. There's no good craftsmanship but a greedy shoemaker. Really wouldn't recommend buying shoes from this company.

I just received my new pair of Dons elevator shoes and I love them. I bought the classic 513. I read the bad review on this site after I made the order and it did worry me. But the shoes arrived after 3 weeks and they are very good quality. I am returning a pair of Toto's I bought in case these didn't arrive. There is an obvious difference in materials between the two. I plan to buy more of Dons shoes.

Im Allan. Im the owner of Don's and the shoemaker. Sometimes Im slow at making the shoes, But I always get there in the end. Before the website did not state clearly enough that the shoes were handmade and made to order. To be honest If If I wear to stock every 1 in every in every color, height increase I would need to have over 3000 pairs in stick. Its a great advantage to make the shoes to order, but the problem is the time it takes.

This guy lies from day one. Ive sent over 100 emails over past 6 months requesting my shoes and he has lied everyday saying he will mail them. Still no shoes. Ive read many horror stories on him!!!!!!!!!!!!

I bought a pair of shoes and the increase i requested at the time of booking was not what i got when the shoes got delivered. When i reported this to Allan from Don's shoe company he said the would send me some inserts to make up for it. I reminded him every week for the inserts and he gave me a lame excuse time after time. I never got the inserts or any money back for the mistake they made. It is now almost a year since i placed the order with them. I will never buy from them, not only do they lie and cheat customers but their customer service is rubbish. I am going to take them legal. I have many emails from Allan with so many broken promises.

I bought a pair of Dons from http://www.tallshoes for men and they are WICKED, I want to try and help spread the word on this brand as its the 1 and only brand available that is Handmade and High quality,...cheack it out for yourself