Lens Planet Lensplanet.com

I ordered lenses and my account was charged the next business day. After a month I received no lenses, no refund and no response. 

12th feb: ordered and paid for lens from lensplanet. 26th feb no news so chased them up - told delivery in 8-10 days 20th march no news so chased them up 21st march received identical email to last time - delsys but will ship 8-10 days 22nd march i asked to cancel and get my card refunded 2 months later: still no refund. I chase them once a week and get fobbed off with excuses about the refund being with accounts / delsy with accounts/ refund will be paid in 4-6 days etc etc. I have now reported the company to the police, action fraud and jersey trading standards

PLEASE AVOID THIS SHOWER AT ALL COSTS - THE SAVING IS NOT WORTH THE TROUBLE.

I ordered some lenses on 24th November and by December 12th they hadn't been dispatched and the order was just showing on my account as 'verified'. I emailed the support email address (THERE IS NO TELEPHONE NUMBER AVAILABLE) and they emailed back to say that their "suppier is running short of these lenses and your order should ship out in the next 8-10 working days".

Now, I have been ordering from this place for nearly 2 years without issues so I took this at face value and decided to wait for the original and order some different lenses, thinking that they would be dispatched quickly as they had been in the past. I couldn't have been more wrong.

It's now 17th Jan and I haven't received the lenses I ordered on 24th November nor the ones I ordered on 13th December. Every email is met with "our supplier is still running short of these lenses". THIS IS AN ABSOLUTE JOKE - WHO WAITS 2 MONTHS FOR CONTACT LENSES?!

I've asked them to cancel both orders and refund my money and I just hope this happens quickly. I would beseech you not to order from this company or any of the other websites that CONTACTFORLENS operates under - there is a list posted by another similarly aggrieved customer somewhere.

I should have stopped using Lensplanet the first time they didn't deliver my order until 6 weeks later. Stupidly went back to them last month. They took my money for contact lenses they didn't have in stock. Didn't tell me until I chased them weeks later. Told me I would be refunded within 3-5 working days, and I'm still waiting a month later. Avoid.

I ordered lenses from Lens Planet, when I was on my last bi-weekly lens and was about to travel home (to the US) for the holidays. This company was happy to take my money 3 weeks ahead of the shipment, then never sent the lenses, but didn't have the professional courtesy to tell me that they were out of the lenses and it would take over a month to receive, let alone ship them. I ended up having to have a new eye exam in the US ($80) as soon as I arrived for the holidays and ordering in the US, where I then waited another week to receive new lenses, as it was Christmas and the delivery was slow. Even now, 2 weeks after I was supposed to have received their lenses, Lens Planet have not refunded me my money. It's not worth the small discount they offer over their competitors to have this kind of experience.

The lenses did not arrive nor did the refund which was supposed to be in my account within 3 to 5 days. Complaints about this company’s failure to adhere to trading standards or ethical practices go back at least 8 years. They carry on their “dodgy” trading ignoring previous complaints to Jersey Trading Standards.

Twice failed to meet dispatch promise of 5-6 days, so order cancelled with no sign of lenses after 6 weeks. (Blamed suppliers but another firm delivered within 2 days).

Twice failed to meet refund promises.

Refund credited 2 months after payment taken ONLY AFTER INTERVENTION OF JERSEY TRADING STANDARDS

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They accepted my contact lens order but after a few days when I requested a delivery date I was advised that they were out of stock and they could not confirm a delivery date.

I requested my order to be cancelled and my payment refunded over 17 days ago but despite several requests, I have not received the refund.

DO NOT USE THIS COMPANY

I have ordered some acuvue Moist lenses two weeks ago, I still haven't received them. Emailed them a few days ago But no chance, and there is no telephone To call them, terrible service.

I have used this company for several years now. Customer satisfaction has slowly gone downhill. Last two orders (even though said in stock & shipped 3-4 days) took 10-14 days just to fill. It's been almost a month since I ordered, and almost 2 wks since they supposedly shipped my lenses. Still don't have them. 3 orders ago I had them within a week to the US and they had shipped from New York? Last order took a week to receive, so this has by far been the longest I've waited for contacts. I understand it takes time to ship overseas/customs etc, but combined with their slow fill time...this will likely be the last time I use Lens Planet.