World Wide Parcel Service www.worldwide-parcelservices.co.uk

All parcels booked on our UPS Standard Road / Air service come to our hub (Belvedere) for weights and measures testing en-route to their destination. This customer had no cause to worry. Parcels make hub stops, this is part of the any transit process. We will be following up this matter with the customer directly as we are very unhappy with their insinuations about the service we offer which are totally unfounded. We have thousands of happy customers and have been on Review Centre for many years now. Our phone lines are manned from 9.30 to 4.30pm, emails answered on the same day where possible in the majority of cases and are also monitored at weekends. Many carriers don't offer any form of contact at all. We pride ourselves on the customer service we offer.

Thank you for your lovely review. We are delighted that you are pleased with our services and look forward to your future custom.

The Customer Services Team

Worldwide Parcel Services

Thank you for your review. We are pleased that you found the service we offer 'excellent'. We look forward to your future custom.

The Customer Services Team

Worldwide Parcel Services

Thank you for taking the time to review our services. We always try to provide good value for money and a prompt delivery service. We hope you will book again in the near future.

The Customer Services Team

Worldwide Parcel Services Ltd

Our customer help lines are open from 9.30am to 4.30 am daily (Mon-Fri). Customers are informed on their invoice of the procedure re. labels depending on the service option they choose. In this case the Interlink Driver mis-advised our customer regarding the provision of waybill/consignment number. The driver should have provide this customer with a label. Had the customer asked the driver to hold a moment and called our helpline, one of our representatives would have been more than happy to speak with the driver and sort this issue out. We have improved this service and are pleased to say that Interlink customers are now sent their labels by email at the time of booking in the majority of cases.

See below information as shown on invoices at the time of booking:

You will not receive a label for this service - the driver will bring in a consignment note when collecting.

You must clearly write the receivers full name, address and local phone number on this consignment note and each of your parcels.

You must also ensure that the service selected on the Waybill (consignment note) is "DPD Classic" only. Selecting any other service will result in substantial additional charges.

Please ensure that you retain a copy of this consignment note as this is your proof of collection and tracking number.

With the thousands of parcels sent through the carrier network over Christmas, unfortunately and inevitably a very small percentage of parcels are lost. Worldwide Parcel Services always regret the loss to any parcel sent through our services. Customers are asked to track their parcels and inform us should they notice any discrepancies in their tracking in which case our Tracking Team will be happy to liaise between them and the carrier in question to ensure as speedy a delivery as possible. In the unfortunate event of loss customers are asked to provide proof of ownership of the missing goods. All customers are asked to read and agree to our terms and conditions prior to their booking being accepted on our system. Our claims terms are clear with regards to loss or damage and when agreeing to these customers are aware prior to their booking being confirmed that receipts will be required. Sadly some customers do not read the information that is there to help them and just tick the confirmation that they have read and understood the terms. Where a customer reports a late delivery an apology is usually given and WPS always regret the loss of any parcel.

All I can say is that I pay for a service, it's not 'rocket science'! Send a parcel from A to B, job done. You failed in your service, so as a customer that you have failed, I will never use your company again. I also like to inform other customers of your failure so they don't go through the same disappointment as we did. Thank you.

Worldwide Parcel Services always regret the loss of any parcel and never treat loss as flipently as this customer tries to make out. All customers are asked to track their own parcels and inform us if they see any problem with their tracking. Extensive searches are carried out via our Tracking Team should a parcel not arrive. The carriers make every effort to locate the missing parcel. Sadly sometimes the odd parcel must be declared as lost and if this happens the customer is referred to our Claims Team who are happy to assist the customer with a claim for loss. When booking their parcel customers are asked to tick that they have read and understood the terms of their booking. Only when they confirm this can the booking be processed. Our terms clearly state that cost receipts must be submitted for all claims and this customer agreed to this when booking. Without receipts there is no proof of what was in the parcel and is needed by the assessors to put a value to the claim. Any parcels that are found, regardless of whether a claim has been paid out or not are still returned to the customer as we always wish to see any lost parcel returned to it's rightful owner where possible.

Dear Customer, thank you for taking the time to review our service. We are delighted that you found it so user friendly. We look forward to your future custom.