after sending 1 kilo small siz parcel to China got email with 'Disputed Charges' claiming that my parcel was 24 kilo! Credit card was charged with additional 72£ They refuse to provide any original request from courier, so I suppose it's purely their on "invention" to earn money while customer use service where size and dimensions are not indicated by courier.

Awful experience with parcel monkey. The short version of a very long story is , I requested a parcel to be returned, actually on the day of dispatch so wasn’t a really troublesome request, very straight forward I thought……only to be told FOUR months later it had been delivered to the original recipient, which I have no way of contacting whatsoever ! After being told in November it was being returned, it had been delivered 3 weeks after dispatch! No chance of any refund, in any way!! All I received was a message from parcel monkey….”sorry for the inconvenience “ Do not use….if you get any problems, they do not get dealt with, you will get fobbed off , as the just don’t care