written by 214Waugh on 03/03/2018
Bad experience from start to finish, bad customer service and cheap bad made dresses. I have noticed most of their 5 star reviews including on facebook are fake. The accounts were mostly created on the day the review was left- look for yourself. I imagine to drown out the bad reviews. I feel over all treated badly when it should have been differently and meant to be a good day out. Public being fooled is wrong. B.
written by surreytraveller2 on 04/03/2012
As I am a size 12 with a larger bust and narrow shoulders, I thought it would be best to visit the showroom and be measured properly for an evening dress. This consisted of just one room housing the dresses and all the customers. Having selected my choice of dress I queued for one of only 3 cubicles - without a mirror! I had to come out to the communal room and push through other people trying on dresses, all of us wanting to use the same mirror. There were whole bridal groups there, complete with mums so the place was chaotic. Nobody came to see how I was getting on and eventually my husband went in search of help and was told that I should get dressed again and someone would come and measure me! Then an assistant came with the dress in a larger size and disappeared again. I expected someone to simply view me in the dress and take the appropriate measurements. This should have been a straightforward and quick procedure, instead I occupied a cubicle for a long time unnecessarily just waiting for assistance, and in the forty minutes I was there I never saw sight of a tape measure. By then I had lost all confidence in the place so I left in disgust. The place was overcrowded, understaff and completely shambolic.
written by on 09/04/2011
When my ball dress arrived from sexyher on time I loved it - fitted perfectly. 2 hours into the ball I felt the zip go (I am a size 8/10 and the dress was a 10 and I was worried about it staying up!!!) The zip was completely jammed and broken. I spent the rest of the evening with safety pins and a borrowed wrap around me as the zip went up one side of the dress so it was very difficult to cover. I rung the company and told them and just asked if they would look at it as I am sure there was a fault on the zip. They did not want to know. The best they would do was to send me a red zip in the post so I could put a new one in. They really could not care less if you have a problem, so be very careful if you order from them. That is why I have given a one star for value. Very expensive for 2 hours wear!!!
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