Liberty Games www.libertygames.co.uk

Click here if this is your business
Liberty Games www.libertygames.co.uk
★★★★☆
4.2
86.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Liberty Games www.libertygames.co.uk - Ask a question now

Media Gallery for Liberty Games www.libertygames.co.uk

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Great Customer Service”

★★★★★

written by KieranKM on 11/02/2022

Purchased 5ft multi games table and can't praise Liberty Customer service highly enough, answered all my technical queries quickly, thoroughly and arranged shipping outside standard delivery area (to NIre). Arrived safely and kids looking forward to many years of fun. Great company to deal with, would definitly buy from again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Love this company ”

★★★★★

written by Sussanah on 23/06/2021

Ordered a pool table/ dining table, received it within 5 days, they contact you throughout so you are kept updated with your order, the delivery guys where lovely and polite and called me 30mins before they arrived, the table/pool table is fantastic, worth every penny, we like to take it in the garden in good weather and although it is heavy/ good quality it is movable with two people, really east to put together , only took about 10-15mins. Its also got a ping pong top, would definitely use this company again. Also came with pool balls, cues, ping pong top, net, paddles, ping pong balls, table brush, chalk, Honestly really impressed couldn’t be happier thank you Sussanah

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Ash pool cue”

★★★★★

written by Paulpidgeon on 29/04/2020

Excellent quality cues delivered rapidly and extremely well packaged. Also communication with staff 1st class.very knowledgeable team.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“AIR HOCKEY TABLE”

★☆☆☆☆

written by on 14/04/2020

Air hockey table delivered on 3rd APRIL 2020,with 2xsplit corners, Company offered £30 and we agreed (by email),day after they asked for photo's,we agreed and being as we are over 70yrs old we said we would have to send them to a mobile phone because of the lack of tec:,since we haven't heard a dicky bird !!! WHAT A COMPANY----NOT

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“7ft American Pool Tabe / Dinner Table”

★★★★★

written by Griffithvz407 on 15/01/2020

I’ve bought a few items from these guys and there brilliant I ordered a american pool/dinner table was ment be be delivered Christmas Eve but I received it today the delivery was exasperated to take more time with it being Christmas and new year’s but it was well worth the wait it’s a fantastic table and the guys that come out to biuld it was also very friendly, overall I would definitely recommend this company to everyone I know there 5***** stars and I will be ordering a lot more products from them there a top group of guys very friendly and easy to get everything sorted for you

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“how not to treat a customer”

★☆☆☆☆

written by albotrose on 22/12/2017

I ordered a new table early October paid to be installed by your fitters it arrived December after they fitted the table I thought lets have a go my game lasted about three minutes when I saw that the balls were jamming in one of the pockets I of course rang your office to report the fault expecting the table to be repaired not so during the following three weeks I rang many times sent emails Iwas promised calls from installers from managers and lastly a call from someone who will tell me what to do over the phone THE CALLS NEVER CAME

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 3 0

“Pro American deluxe 6ft pool table. ”

★★★★★

written by on 10/11/2017

Fantastic. From beginning to end the service we received was top class. The pool table is of the highest quality. A smooth transaction from placing the order to deliver of our pool table. Highly recommend Liberty Games and we will order again in the future. Very happy children. Great customer service and product. Thankyou.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 1

“Excellent Advice Given ”

★★★★★

written by kazza1966 on 07/11/2017

Was looking for a table football table but unsure which one to get. The sales team at Liberty Games really gave me some excellent advice and suggestions. The ordering was quick and easy as was delivery! Highly recommended

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Brilliant ”

★★★★★

written by Mayalewis123 on 07/11/2017

I bought the 7ft multi game as a gift. It's a great product and has given my nephew hours of enjoyment with his friends. Liberty Games delivered the table promptly and with no hassle. I'm really pleased and would recommend Liberty Games, and the table, to anyone.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Tekscore table tennis top”

★★★★★

written by on 02/11/2017

Great product.Fits our table perfectly. Good finish and quality, great fun. First product delivered was not perfect, but after speaking to customer service and submission of pictures showing damamge-table was replaced without quibble. Excellent and speedy customer service. Would definately recommend without hesitation.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Great customer service”

★★★★★

written by Tennislady1 on 24/10/2017

I was looking for a foldaway pool table for my godsons for their birthday. After speaking to a very friendly sales person they directed me to a BCE foldaway table which was perfect. Great price and great customer service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Great Personalised Service! ”

★★★★★

written by ppDuckworth365 on 24/10/2017

Was in touch earlier in the year about a pool table for Christmas. They remembered me when I returned a few months later, with the stock the I wanted, and helped me to add a few extras with the table, to make it more fun for when my newphews come round. Plus all at a great price. Very helpful from start to finish, thank you.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Terrible service”

★☆☆☆☆

written by TravisChristie on 11/03/2017

Ordered a gift with 3 day delivery well in advance of a child's birthday. Zero ommunications since the automated 'thank you we will confirm delivery later' message. Customer services works very few hours (none if you have a job that precludes you from calling in office hours), mailbox full so no chance to leave a message. Frustrating isnt the word. You require peace of mind from these types and you are l;eft wobedring whether your child will have a gift on their birthday. Five star costs, zero stars service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Cheap Pool Table”

★☆☆☆☆

written by Spamjavelin on 03/01/2017

Bought a pool table in August and paid £800 for a decent one. Within 12 weeks the cloth starting becoming thread bare where the triangle is and also where you break. Table has only been used by myself and is my pride and joy. Contacted Liberty Games and they have stated that the cloth is a wearable item and will not send anyone out to examine it. Photo evidence etc has not made any difference to their stance. To compound matters, we bought another table for a works canteen and this will also probably go the same way. They delivered it before replying to my original e-mail that had been sent a week before. Customer service has been non existent and they are just ripping people off with cheap tables. Now looking at legal action as the table will need to be recovered. You shouldn't have to put up with poor quality equipment and worse service when you pay good money like this. Avoid at all costs, there are cheaper and better suppliers out there.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“Avoid! Do not be tempted to buy from this company!”

★☆☆☆☆

written by house_of_cards on 20/12/2016

I bought a pool table from Liberty Games in mid November. It was a Christmas present for my family, including my little girl, who was very excited. When it finally arrived (three weeks before Christmas) we put it together straight away. The disappointment was huge when we found the pool table was massively warped. The balls would go sideways! It was unplayable. I immediately emailed Liberty Games hoping they would be able to sort it out before Christmas. This is where the disaster began. No response to my email. Eventually I had to phone them, I couldn't get through many times. I finally got through and it seemed they hadn't read my email. They said they would get back to me on Monday (original email was sent Wednesday). On Tuesday they eventually replied and said they could replace it with one that "might be better" in February! They said if this was no good I could buy a more expensive table off them! I immediately asked for a refund. It took two further weeks of calls (including being on hold for 30 minutes) and emails to be able to get the faulty table collected, in which time I had bought a cheaper table from a seller on eBay that was delivered promptly and was much, much better (the little girl is very happy :D). Do not use this company - it is not worth the risk! You will regret it!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“Poor Service”

★☆☆☆☆

written by on 15/12/2016

Dreadful...Avoid I would give zero starts if that was an option. Nothing but trouble with this company. Ordered an expensive air hockey table on the 22nd November. Plenty of time for Christmas you might think. Their website gives an estimate of 5-10 days for delivery of orders. First of all they promised it would be delivered on the 7th December. I took the day off work and waited in all day and nothing arrived!! They were not apologetic, all they did was complain about how busy they are and so their deliveries are behind schedule. It is now the 15th December and still no delivery. I received an email telling me it would be delivered today but no call to give a time estimate or any information. Then having told me the problem getting my order to me promptly was that it needed a two man delivery they email me that it will just be dropped kerbside because it is now a one man delivery. I am a small woman and so have no idea how I will get it in to the house even if it does arrive!!!! They do not reply to emails. They make excuses for poor service. If they cannot cope with having more orders at Christmas then they should not take the orders in the first place. This company is awful. I also ordered a football table, from another company, on the 22nd November and that arrived 5 days after placing the order. I just wish I had not used this company. I trusted the positive google reviews but they were very wrong.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“avoid”

★☆☆☆☆

written by fbignone on 14/12/2016

quick at taking money, delivery keeps being postponed, promise to call back with delivery details but never do, will probably not deliver for xmas despite ordering weeks ago, kids will not have their xmas present.. suggest you avoid at all costs, really bad experience, when you try to call they never answer the customer service line, only way to get to speak to somebody is when you select the "sales" option.. very bad customer care, really suggest you avoid at all costs

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jwaterhouse's Response to fbignone's Review

Written on: 14/12/2016

We also have been waiting - the container is late in from the supplier hence the delays. Our experience with both customer services and the accounts team is very different to the above. Very helpful both times we called and then gave me the tracking number and contact details for Snooker Logistics - their installers.

Sorted and booked in 10 minutes.

Hope this gives you some hope / faith!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Fell Apart!”

★☆☆☆☆

written by Royce453 on 02/09/2016

I ordered a fold up snooker table for my sons 8th birthday. Once it was up, the right legs collapsed - thankfully nobody was hurt. After providing 5 pictures as evidence of this happening, I was told I would not be entitled to a refund and the snooker table will not be replaced. According to the manufacturer, the only way this could have happened is if we took the bolts out however, nobody was even home when the table collapsed! I would never buy or recommend this company to anyone.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Good service”

★★★★★

written by sneezysusan11 on 03/08/2015

Very happy with recent pool table purchase from Liberty Games - table itself was good value with no construction required. Delivery was on time and the delivery driver was very helpful and communicative.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Very happy”

★★★★★

written by 280Blevins on 22/07/2015

Great table tennis table and excellent communication at all times from purchase through to delivery. Very happy with purchase and will use again / recommend.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview