Liberty Games Reviews - www.libertygames.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★★★★★

“Great Customer Service”

Written on: 11/02/2022 by KieranKM (1 review written)

Purchased 5ft multi games table and can't praise Liberty Customer service highly enough, answered all my technical queries quickly, thoroughly and arranged shipping outside standard delivery area (to NIre). Arrived safely and kids looking forward to many years of fun. Great company to deal with, would definitly buy from again… Read Full Review

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★★★★★

“Love this company ”

Written on: 23/06/2021 by Sussanah (1 review written)

Ordered a pool table/ dining table, received it within 5 days, they contact you throughout so you are kept updated with your order, the delivery guys where lovely and polite and called me 30mins before they arrived, the table/pool table is fantastic, worth every penny, we like to take it in the garden in good weather and although it is heavy/ good quality it is movable with two people, really east to put together , only took about 10-15mins. Its also got a ping pong top, would definitely use… Read Full Review

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★★★★★

“Ash pool cue”

Written on: 29/04/2020 by Paulpidgeon (1 review written)

Excellent quality cues delivered rapidly and extremely well packaged. Also communication with staff 1st class.very knowledgeable team… Read Full Review

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★☆☆☆☆

“AIR HOCKEY TABLE”

Written on: 14/04/2020

Air hockey table delivered on 3rd APRIL 2020,with 2xsplit corners, Company offered £30 and we agreed (by email),day after they asked for photo's,we agreed and being as we are over 70yrs old we said we would have to send them to a mobile phone because of the lack of tec:,since we haven't heard a dicky bird !!! WHAT A COMPANY----NOT … Read Full Review

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★★★★★

“7ft American Pool Tabe / Dinner Table”

Written on: 15/01/2020 by Griffithvz407 (1 review written)

I’ve bought a few items from these guys and there brilliant I ordered a american pool/dinner table was ment be be delivered Christmas Eve but I received it today the delivery was exasperated to take more time with it being Christmas and new year’s but it was well worth the wait it’s a fantastic table and the guys that come out to biuld it was also very friendly, overall I would definitely recommend this company to everyone I know there 5***** stars and I will be ordering a lot more… Read Full Review

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★☆☆☆☆

“how not to treat a customer”

Written on: 22/12/2017 by albotrose (1 review written)

I ordered a new table early October paid to be installed by your fitters it arrived December after they fitted the table I thought lets have a go my game lasted about three minutes when I saw that the balls were jamming in one of the pockets I of course rang your office to report the fault expecting the table to be repaired not so during the following three weeks I rang many times sent emails Iwas promised calls from installers from managers and lastly a call from someone who will tell me what… Read Full Review

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★★★★★

“Pro American deluxe 6ft pool table. ”

Written on: 10/11/2017

Fantastic. From beginning to end the service we received was top class. The pool table is of the highest quality. A smooth transaction from placing the order to deliver of our pool table. Highly recommend Liberty Games and we will order again in the future. Very happy children. Great customer service and product. Thankyou… Read Full Review

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★★★★★

“Excellent Advice Given ”

Written on: 07/11/2017 by kazza1966 (1 review written)

Was looking for a table football table but unsure which one to get. The sales team at Liberty Games really gave me some excellent advice and suggestions. The ordering was quick and easy as was delivery! Highly recommended… Read Full Review

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★★★★★

“Brilliant ”

Written on: 07/11/2017 by Mayalewis123 (1 review written)

I bought the 7ft multi game as a gift. It's a great product and has given my nephew hours of enjoyment with his friends. Liberty Games delivered the table promptly and with no hassle. I'm really pleased and would recommend Liberty Games, and the table, to anyone. … Read Full Review

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★★★★★

“Tekscore table tennis top”

Written on: 02/11/2017

Great product.Fits our table perfectly. Good finish and quality, great fun. First product delivered was not perfect, but after speaking to customer service and submission of pictures showing damamge-table was replaced without quibble. Excellent and speedy customer service. Would definately recommend without hesitation… Read Full Review

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★★★★★

“Great customer service”

Written on: 24/10/2017 by Tennislady1 (1 review written)

I was looking for a foldaway pool table for my godsons for their birthday. After speaking to a very friendly sales person they directed me to a BCE foldaway table which was perfect. Great price and great customer service… Read Full Review

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★★★★★

“Great Personalised Service! ”

Written on: 24/10/2017 by ppDuckworth365 (1 review written)

Was in touch earlier in the year about a pool table for Christmas. They remembered me when I returned a few months later, with the stock the I wanted, and helped me to add a few extras with the table, to make it more fun for when my newphews come round. Plus all at a great price. Very helpful from start to finish, thank you… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 11/03/2017 by TravisChristie (1 review written)

Ordered a gift with 3 day delivery well in advance of a child's birthday. Zero ommunications since the automated 'thank you we will confirm delivery later' message. Customer services works very few hours (none if you have a job that precludes you from calling in office hours), mailbox full so no chance to leave a message. Frustrating isnt the word. You require peace of mind from these types and you are l;eft wobedring whether your child will have a gift on their birthday. Five star costs… Read Full Review

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★☆☆☆☆

“Cheap Pool Table”

Written on: 03/01/2017 by Spamjavelin (1 review written)

Bought a pool table in August and paid £800 for a decent one. Within 12 weeks the cloth starting becoming thread bare where the triangle is and also where you break. Table has only been used by myself and is my pride and joy. Contacted Liberty Games and they have stated that the cloth is a wearable item and will not send anyone out to examine it. Photo evidence etc has not made any difference to their stance. To compound matters, we bought another table for a works canteen and this will… Read Full Review

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★☆☆☆☆

“Avoid! Do not be tempted to buy from this company!”

Written on: 20/12/2016 by house_of_cards (1 review written)

I bought a pool table from Liberty Games in mid November. It was a Christmas present for my family, including my little girl, who was very excited. When it finally arrived (three weeks before Christmas) we put it together straight away. The disappointment was huge when we found the pool table was massively warped. The balls would go sideways! It was unplayable. I immediately emailed Liberty Games hoping they would be able to sort it out before Christmas. This is where the disaster began. No… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 15/12/2016

Dreadful...Avoid I would give zero starts if that was an option. Nothing but trouble with this company. Ordered an expensive air hockey table on the 22nd November. Plenty of time for Christmas you might think. Their website gives an estimate of 5-10 days for delivery of orders. First of all they promised it would be delivered on the 7th December. I took the day off work and waited in all day and nothing arrived!! They were not apologetic, all they did was complain about how busy they are… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 14/12/2016 by fbignone (1 review written)

quick at taking money, delivery keeps being postponed, promise to call back with delivery details but never do, will probably not deliver for xmas despite ordering weeks ago, kids will not have their xmas present.. suggest you avoid at all costs, really bad experience, when you try to call they never answer the customer service line, only way to get to speak to somebody is when you select the "sales" option.. very bad customer care, really suggest you avoid at all costs… Read Full Review

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Jwaterhouse's Response to fbignone's Review

Written on: 14/12/2016

We also have been waiting - the container is late in from the supplier hence the delays. Our experience with both customer services and the accounts team is very different to the above. Very helpful both times we called and then gave me the tracking number and contact details for Snooker Logistics - their installers.

Sorted and booked in 10 minutes.

Hope this gives you some hope / faith!

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★☆☆☆☆

“Fell Apart!”

Written on: 02/09/2016 by Royce453 (1 review written)

I ordered a fold up snooker table for my sons 8th birthday. Once it was up, the right legs collapsed - thankfully nobody was hurt. After providing 5 pictures as evidence of this happening, I was told I would not be entitled to a refund and the snooker table will not be replaced. According to the manufacturer, the only way this could have happened is if we took the bolts out however, nobody was even home when the table collapsed! I would never buy or recommend this company to anyone… Read Full Review

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★★★★★

“Good service”

Written on: 03/08/2015 by sneezysusan11 (1 review written)

Very happy with recent pool table purchase from Liberty Games - table itself was good value with no construction required. Delivery was on time and the delivery driver was very helpful and communicative… Read Full Review

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★★★★★

“Very happy”

Written on: 22/07/2015 by 280Blevins (1 review written)

Great table tennis table and excellent communication at all times from purchase through to delivery. Very happy with purchase and will use again / recommend… Read Full Review

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