
VIP-003 Electronic Cigarette
Value For Money
VIP-003 Electronic Cigarette
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User Reviews
Value For Money
The Worst Customer Care Ever Avoid Avoid Avoid!.
This ranks as my worst ever shopping experience,Failed to deliver item on three occasions no customer care just blame carrier or the customer for entering incorrect address etc without checking order details.
Still failed to deliver item after eleven days of ordering,asked me too pay for redelivery of non delivery from them.They then asked for amount to be paid before sending the item they had failed to deliver on three occasions.
They appear to have an attitude of "who cares" its only an annoying customer,Please consider my review of this instance of extremely poor customer care and read the other comments shared on reviews for VIP before you deal with this company .MY VIEW AVOID AT ALL COSTS!!!.
Value For Money
Terrible!!!!!
terrible!!!!! I used it only three weeks and was ruined.
After a week, day after day worse
CITY VAPOURS has quality liquids best customer service
Value For Money
You Buy Your Products And Test Them Poorly.
You buy your products and test them poorly.
Value For Money
Very Poor Customer Service
I returned my new battery as it only worked intermittently. I had to pay £2.05 postage and queue up at the post office. I received it back a week later with a note saying no fault was found! Why would I go to the trouble of returning it and paying postage if it worked properly!
Value For Money
Appalling Customer Service, Faulty Products, Overpriced!
I stopped smoking 2 years ago and switched to ecigareetes. At first I was ordering online and then I switched to VIP to support the local market. I have had nothing but trouble from these products. Every clearomiser I have bought has broken within the month. The first time I returned one they told me there was nothing they could do as I had no receipt, so I bought another one. They told me to come back if I noticed it acting up....that was March 20th. I came back on April 21st, ( was acting up for several days but i couldn't get to the store before that date) with receipt and original packaging and was told they could do nothing as it was over 28 days since the product was purchased DESPITE the fact that the product is supposed to last months! I rang their customer service who told me they would get back to me buy the end of the week, and they never came back to me. I have since found a supplier down the road who really know their product, sold me a clearomiser for 6 instead of 16, and sells eliquid for 4.00......far better service!! I would advise anyone to stay away from VIP and just do a bit of research about other suppliers around their are. Not Impressed!!
Brilliant!
I have to say ive been purchasing from vip for 3 years and i have never had any problems.
my orders arrive quickly. One order they sent me was wrong and i got a replacement the next day!
I find the staff courteous and helpful.
5 stars from me!!
Value For Money
Customer Service = The Worst Ever
I placed an order 2 weeks ago... They took the money that same day and I have tried to contact them ever since as my order has not been delivered and I received no confirmation from them! They have ignored me so technically have stole my money!
Do not order from this company.... I just wish I would have read these reviews before I did!
Value For Money
No Replacement Or Refund On Faulty Goods!
I purchased an e-cig from this company and when I come to use the 'clearomizer'I found it was leaking, on looking closer I noticed it was broken and leaked the liquid everywhere! I contact VIP and was told they would not replace it as it was a 'consumable' item! I'd not even used it! Poor customer service and very rude response, will not be using this company again! I've only given them one star because I had too, I would have given them minus 5 if I could.
Awful
I have currently been stopped smoking for 5 months now and in fairness I have been using the vip ecig, but I have have the vip brand a lot of chances firstly my battery broke and customer service would not change it then I bought new clearomisers and they were already broke and they would not exchange those either, the other things I found with the battery's the charge did not last long at all and the e liquid leaked a lot so you got the nicotine in your mouth ! So would not recommend this brand to anyone.
Hi there, I have already logged a problem with citizen advice who reported them to trading standard. you might want to email them too but they say the company has to provide a replacement as you have at least year warranty and if you don't get luck speak to your bank for charge back. Ideally they should sort this out but if no joy speak to citizen asap
Value For Money
Dont Waste Your Money - No Refund Given With Faulty Items
So been looking for decent product for a while, bought this and was completely disappointed. The Kit which was on offer cost £20 with the battery and two clearomizers..well when I received the kit one of the clearomizers didn't work straight away and the other only lasted a week. Sent them back paying for postage, the customer service manager who seems to be the only person working for this company never admits any fault with the product. Anyway they sent me two more and one again doesn't work and the other lasted me a week or so! Again when you speak to this guy he tells me that no one else has problems!!! So I sent him this link and he didn't comment! So don't bother with this product because I know antoher friend who had problems with this, get a liberty flight which is a much better product I bought this kit whilst VIP was sorting out their acts!I will also make an enquiry with the consumer rights site to see if I can really get my money back...this product may not even be safe to use!
Q&A
Why does the cig light up when not in use and stay lit for few seconds after use?
I want to know if smoking the e cigarette if its bad for you and is it bad for your skin and can it hurt people around when smoking it?
The ecig is certainly much safer than a conventional cigarette as it contins only nicotine and glycerin. There aee no dangerous chemicals. As far as I am aware the vapour produced is safe. The ecig has, as yet, not undergone rigorous scientific study although this is due to be carried out. If you want to know more I suggest you do a little bit of googling, I haven't provided you with a specific link to a page because of all of the differing opinions. All I can say for certain is I have used an ecig for the past 2 years with no negative side effects.