written by on 01/09/2014
Excellent service when shopping for my daughters wedding dress, the two assistants were extremely helpful, polite and friendly, they assisted in finding her a beautiful gown and flower girl dresses, many thanks have recommended you to all we know thanx again.
written by kaelie on 05/12/2012
Thank you so much for helping me to choose the dress of my dreams.From the moment I walked through the door the staff gave me their undivided attention and the servive i received went beyond my expectations. Maggie and Sally were very proffessional and friendly. They gave me lots of advice and Maggie the Manager clearly knows what she is talking about. My whole experience was truly magical and they made me feel so special just as it should be when you're choosing your wedding dress. Thank you Maggie so much for coming and helping me into my dress and making sure everything was just perfect, it was so kind oof you. I can't thank you enough for all that you have done. I felt like a princess on the day and everybody commented how beautiful my dress was. Thanks Michaela
written by fionakay on 04/11/2012
From our very first visit to White Lace, we were made to feel special and welcome. Maggie and Sally were very knowledgable and more importantly, they listened to exactly what I had in mind. They had no quarms with me trying and retrying "the dress" on! I also bought my veil, tiara, postbox and all of my bridesmaid dresses from here. They were very patient with my little bridesmaid and dealt very well with my chief bridesmaid who, inbetween us choosing the dresses and her final fitting, fell pregnant, had the baby, and lost 3 stone! Right from start to finish the experience with White Lace was stress free and enoyable. Maggie always kept in contact with regards to dates and details and could not have been more friendly. I am a teacher, and found it no problem at all getting suitable times for fittings (as has been mentioned in previous reviews). I would not hesitate in recommending White Lace to all brides to be. A very special experience was made even more special by such lovely, helpful and knowledgable staff.
written by on 26/07/2012
I just feel the need to defend the owner of the shop against some of the negative comments made below! I can't imagine a nicer woman than the owner, Maggie I think is her name. She was always interested in me when I went in there, professional and clearly very experienced in her trade. She is well spoken and seems to be very honest in her opinions, which may have come across as rude to some (!?), but it is nice to know you are not being just 'sold' to in a fake way. I really enjoyed my experience at White Lace and would recommend them completely. I got a beautiful dress, and an excellent service. I genuinely could not have asked for more!
written by dizzybride on 23/07/2012
I was dreading looking for wedding dresses - it is quite an intimidating experience, especially when you are standing around in your underwear whilst someone else dresses you. I'm quite a self-conscious person but when I entered this beautiful shop with my 2 best friends in tow, I felt quite at ease. I really liked Maggie - I tried dress after dress with her help. I even said I couldn't buy the dress without my mum there and yet the level of service did not alter. I felt she gave me an honest appraisal - and also didn't push me to try or buy veils or buy the dress that day. She noted all the things I liked about certain dresses and then picked dresses that she thought had all the elements I was looking for. I simply found her very helpful and relaxed without being gushy and false. I actually found the dress I love with her help and hope to go back soon with my mum to try it on again. On another note, the shop is really easy to find with parking right outside - which I was worried about as I had never been to Coleshill before and parking on a Saturday in most towns can be a nightmare. We just pulled up right outside and went it. I hope this helps any nervous brides to be..... :) Good luck
written by on 08/07/2012
I went into white lace because everyone I spoke to said they would recommend it to me, and they were right!! All of the dresses were outstanding and the lady that served me had lovely customer service. She helped me find my dress that was gorgeous, my mother came with me and she let her look at some bridesmaid colours while I was getting in and out of dresses. I have read some of these reviews regarding the customer service that I found in white lace and I would have to say that it was nothing like that. I feel the owner Madeline was ever so welcoming and helped through all of my fittings etc. For everyone reading these reviews white lace is a lovely place and has beautiful dresses and if bride wants the dress of their dreams defiantly go into white lace!!!
written by on 01/05/2012
Friendly and hugely knowledgeable - i was offered such a lovely and special service at every stage of purchasing my dress, They had a beautiful selection of dresses - the staff were very patient and listened to all my wants and needs and offered there expertise and advice, i would definitely recommend White Lace to any bride to be.
written by AmyP121 on 01/05/2012
I would definitely recommend Whit Lace to any brides to be. The service is so personal and all the staff there were so helpful. It made what can be one of the most stressful things the easiest part of my wedding! All the staff are experts in the field and I had full confidence in anything I requested. Perfect service and lovely people. The shop has an amazing range of gowns and as my colour was so hard to come by this was the only shop where I found the perfect bridesmaid dresses in the perfect colour. Plus the shop is very pretty which is always a bonus :)
written by SherryRebecca on 19/01/2012
We visited White Lace after a recommendation from work colleagues and found the service impeccable . The young lady was very helpful, polite and she allowed me to make an informed decision. I am having a dress fitting in June and look forward to seeing my beautiful dress.
written by sourik on 03/12/2011
I went to white lace to despite being advised by a friend that she was treated badly. Oh how I wish I had listened to her! The manager (blonde lady) was so rude to me. Completely ruined the whole experience of something that should be so special. I would not recommend this shop to anyone. If you want great customer care with beautiful dresses go to House of Fraser in Birmingham - the manager there Caroline is wonderful & bent over backwards to help me find the right dress. White lace should go there to get some tips on how to treat customers - the people that pay their wages!!!
written by on 29/10/2011
I came in with my sister and a small child,they made my sister and me feel so welcome, as soon as we came through the door and sat down they asked us polietly if we would like a drink, and even brought a box of toys for my three year old nephew. White lace had a brilliant selection of dresses, which were all neat and organised, they made my sister feel like a princess while trying on the dresses,the staff were lovely and friendly and ever so helpful when my sister was asking questions,my sister brought the dress she had always wanted and dreamed about.We are so glad that we came into white lace, and would recommend anyone,and i will defiantly be going into white lace in the future, for when i get married.
written by jodibell on 14/10/2011
My husband, daughter and I visited White Lace in January for our daughter's wedding September, we were made very welcome and and the staff and Maggie were second to none. We went away and visited a couple of more shops but there was no comparison so we phoned and ordered the dress the same afternoon, yes you could get the dresses it was just we didn't find the personal service anyway else. Would definitely recommend!
Written on: 03/12/2011
You're just lucky that Maggie liked you! Because if she doesn't then it's a completely different story! She looks down on you & is so unhelpful. I feel sorry for the rest of the staff as they are not being set a good example. The fact that another reviewer said that she left her out in the rain because she was early just shows the ridiculously low level of customer care provided by Maggie. I'm surprised the shop is still open.
written by JJJ18927 on 30/08/2011
I went to this shop to try on a dress which I was willing to pay for there n then but after my visit I would never go to ever again. We arrived a little early which I understood but was greeted with a very rude lady so we had to wait outside but when it decided to throw it down no one offered for us to come in specially as they could clearly see I had a car seat with a very small child in, from that point I didn't feel comfortable and tried ringing around other shops to see if they had the dress I wanted because I didn't want to go in the shop but to no luck I had to go in to try the dress, they clearly didn't want my business the lady was so rude to my children and family, they couldn't wait to get the dress off me, and the lady made a very snide comment about my sister just because my sister didn't like the dress she preferred another one. I would not recommend this shop to any one, stay well clear, u will not feel special at all or comfortable!!
written by toddjack on 18/08/2011
I was very pleased with the service at White Lace by both Maggie and Nicky, they always made both me, my mom and my little boy if they was with me very welcome and comfortable. Choosing your dress can be very stressful and you can sometimes feel pressured as I had experienced in other shops but on my visits to the shop I didn't. I felt completely at ease and found the most stunning dress of which I had ample of compliments on the day. The service to have the dress altered was done thoroughly, probably not the cheapest at cost but I was happy and felt more confident that it had been organised through the shop, not like my bridesmaids that I had purchased elsewhere and were handed to me with the stress of finding a good seamstress which is an added stress that you really don't need. My dress was kept safe and pressed and organisataion to pick up was smooth. I personally would recommend anybody to go to the shop in Coleshill if you want a friendly,organised and helpful service. Many many thanks to Maggie and Nicky and Good Luck on your own wedding day Nicky!
written by caleb on 29/07/2011
I visted Whitelace in feb this year, my wedding is sept,. the service i had was 1st class, the dresses are amazeing, fantastic selection, of wedding gowns, and bridesmaids, and i got 10% discount off them because i had my dress from them. i dont know what the other reviews are on about, the staff were lovely and maggie was so helpful and careing, a realy lovely lady, and Nicky is fab too. i can not recommend them high enough.
written by jemmadrabble on 27/05/2011
I was a little bit scared after reading the online reviews of White Lace. I saw a dress I liked in the window and decided to go with it anyway and make an appointment. I am very glad that I did, the member of staff who helped me find my dress was so patient and helpful and helped me find the dress of my dreams, even though it wasn't one that I actually chose, she picked it from the racks and obviously knew it would suit my figure. As I'd just had a baby too, they suggested I come back in a few months as my measurements would change - and they were so right!! For my first fitting the owner measured me and SHE WAS LOVELY!!!! she really knows her stuff and you can tell shes been doing it for years. She even suggested I go home to get my shoes so that it can be made to fit at the manufacturer thus saving me money. I just thought all the staff were so nice!! I have already recommended to my friends. I go for my last fitting in a month or so, but really feel I am in safe hands for my big day :-)
written by on 02/12/2010
I completely agree with the review below regarding White Lace in Coleshill. The owner of the shop is rude, obnoxious and cares only about selling the dresses. Once she has your money the service she provides completely changes. She fails to inform you at time of purchase that she does not ALLOW fittings at weekends and the shop does not open in the evenings - so therefore you need to take time off from work to get this dome... not easy if you work in schools or have to use the annual leave you need for your honeymoon!
She ordered the wrong size dress for me and then could not get it to fit correctly despite a lot of very expensive alterations. I eventually gave up and rather than spoil my day I lost the money I had spent so far and decided to buy a dress from a far nicer, more reputable shop near to where I work. The difference in sdervice and quality was unbelievable and I found the PERFECT dress and felt special on my day like all brides should.
written by on 30/11/2010
I have recently bought a dress from White Lace and was originally quite pleased with the service... as other reviews have said the staff are nice. However, after the original fitting (COST an extortionate £165) the dress was still too big (I had not lost weight - only 10 days from fitting to try on).
The staff persuaded me that it fitted but after going away I decided that it did need to be further taken in and this is when the trouble started. the staff would not deal with me and referred me to the owner (Madeleine I think) and she was vile and abusive. She phoned me and stated that I either paid for the further alterations or I wouldn't have a dress for my wedding in 3 weeks and that was my problem not hers. She also stated that I would have to come in for a fitting the next day. I explained I worked and could come in later in the week or in the evening or at the weekend she explained that weekends were there for her to SELL dresses not fit them! and that she did not do evenings as she had a life! She then put the phone down on me!
I have to admit that I did eventually give in and pay the money as I did not want to be without a dress but looking back I wish I had either read these reviews first or walked way and not given such a dreadful woman even more money>
Do not... I repeat do not... buy a dress from White Lace if you wish to feel special and pampered. They are only interested in the sale and not the after service.
Written on: 09/08/2012
i totally agree the manager is the rudest woman under the sun, they measured me wrong in the first place then wouldn't admit it. i spent an obscene amount of money on a dress which turned out to be 2 sizes too small. very unprofessional shop DO NOT GO THERE TO BUY YOUR WEDDING DRESS!! the assistant was lovely but what an arrogant manager!
written by on 19/11/2010
I cannot recommend White Lace and their staff highly enough.
The shop is welcoming and the dresses are beautifully displayed. The staff are pleased to help, reassuring and professional and the service before and after purchasing was most excellent.
I was helped in choosing the dress which best suited my size and style, all the accessories were selected to match my dress, it was fitted perfectly and an added touch was that Madelaine came to my house on my wedding day to help dress me... and thanks to White Lace, my wedding went perfectly.
written by carly123 on 18/11/2010
Hello,
I am getting married next September 2011. I looked everywhere for the dress of my dreams, a Demetrios wedding dress. I visited and phoned various wedding shops and found some helpful and some not. I finally visited White lace, I explained to the owner Madelaine how much I wanted a Demetrios dress and she said she would see what she could do. I did try on other dresses as there are a wide range at white lace but they was not what I wanted. A few days later madelaine called me and said she was ordering Demetrios and if i wanted to be the first to try the samples she had. The following week I went, Oh my god they were amazing and now I have mine on order for next year. I couldn't thank madelaine enough for her kindness and determination to get me a demetrios dress. Madelaine and her staff are so professional and welcoming.
I would recommend anyone to go there.
Thanks
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Guest's Response to sourik's Review
Written on: 26/07/2012
No idea what you are talking about to be honest! I can't imagine a nicer woman than the owner, (name removed) I think is her name. She is always interested, professional and clearly very experienced in her trade. She is well spoken and seems to be very honest in her opinions, which may have come across as rude to you, but it is nice to know you are not being just 'sold' to in a fake way. I really enjoyed my experience at White Lace and would recommend them completely.