Facewest www.facewest.co.uk
Customer Service
Quality of website
Value For Money
Facewest www.facewest.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Awesome Service, Awesome Kit.
Very happy with the service. Did not need to speak to anyone, was kept up to date with delivery. Great rewards scheme.
Customer Service
Quality of website
Value For Money
Very Nice Top Good Peace Of Kit For Under Gortex O
Very nice top good peace of kit for under gortex on the winter mountains
Customer Service
Quality of website
Value For Money
Great Service, Faster Than Expected
The information provided on the website was fantastic and accuarate. From sizing, product description and
detail regarding international postage. This was followed up with great customer service, with regular updates on my purchase and the deployment/shipping. I have already recommended to a friend.
Quality of website
Value For Money
Good Price, Quick Delivery
Easy to use website, found what I wanted at a good price, ordering was simple and delivery was quick, so no complaints anywhere. I had no interaction with staff and no need for customer services, so can't comment on this aspect.
Customer Service
Quality of website
Value For Money
Great Company To Deal With
Not a great fan of wasting my time on the high street, so like to use companies who I can trust to deliver quality products at fair prices. If you fit in to the above criteria I would highly recommend Face West, my wife and I have been using their services for the past ten years or so. Keep up your good work.
Customer Service
Quality of website
Value For Money
Montane Minimus Smock
Nice and light weight - size comes up a bit small, I am M size and ordered L. Fits well now, no loose flapping material. I like the weight of the jacket and the front pocket. I'm a fan of smock jackets, feel more snug that long zips. The Pertex feels good, not been out in the rain but past experience says it will be good
Customer Service
Quality of website
Value For Money
Easy Peasy Sales Experience.
Great price, easy transaction, very helpful staff,
I'm happy .
Customer Service
Quality of website
Value For Money
Delivery Problem
The delivery company in Belgium DPD is really a problem for your image:
- they have a wrong address for delivery - not from me! And have failed to change the address already once
- their delivery schedule is 9 - 17:00 h - really this is 2016 a 2 or 3 hour window is now standard. Having to organise my life around your delivery company's inflexibility is not on
- their service personnel keep trying to put the blame on me... Like it's my fault that they can't deliver whenever they want???
It's now 3 weeks and I still don't have the products I bought from you. DPD claims they will deliver today... we shall see.
Hi,
Sorry about the problems you have experienced with delivery of your order, I understand that you have now received it.
Our experience of DPD is that they are usually very good, I'm very sorry that on this occasion things have gone wrong. We have already contacted DPD with regards to your order.
In future, as we have suggested in our private correspondence with you, you can contact so that we can send any future orders to you with a different delivery service.
Kind regards,
Luke Jones
Facewest Ltd
Customer Service
Quality of website
Value For Money
Great Internet Seller
Good prices on quality products and fast postage! Would use again.
Customer Service
Quality of website
Value For Money
Perfect For Everything Only One Thing I Don't Rec
Perfect for everything only one thing
I don't recive the e-mail from Royal Mail with my tracking details, but not much important
Thank you
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