Bought an XPS 8910 which failed after three months. Technical support tried various software fixes taking many hours. Decided I needed to re-install the OS. Sent disc (four days), attempt failed. Downloaded OS (two hours) failed. Whilst doing so they wiped my hard drive unnecessarily. (The OS was on the SSD not the standard drive). New SSD never arrived so after three weeks I contacted the local engineer (subcontracted by Dell) and had him fit a generic SSD at my own expense. Contacted Dell to have this compensated and got the runaround for a full week until contacted by a highly rude character by the (probably made up) name of Marshall Bayliss who refused to offer any compensation. A bloody disgrace! Another corporate monolith impossible to get past their sub continental call centre screen. Never again will I use a Dell product. Avoid like the plague.

Contacted Dell as my £800 7559 laptop hinge was pulling the case apart. They informed me firstly that my warranty expired at Xmas when the laptop was 9 months old. They then looked at the picture I sent them and said I'd dropped it. I contacted the CEO of Dell UK. He has done nothing other than pass it back to the team that ignored me initially. They called me back and refused to honour the warranty or fix the laptop for less than £220. Today I found out I could access part of the hinge retaining mechanism by removing the baseplate and therefore not invalidating any of my rights. The hinge screw is missing and 2 others were loose. If you notice movement in your hinges check for this immediately or it may do further damage. Dell will shirk their responsibilities under the Consumer Rights Act 2015 and will not budge. They have already warned me if an independent engineer opens the case and uses non Dell parts I'll have no warranty??? I haven't got one anyway apparently! Next time I'll by my laptop from Trotters Independent Traders as I'll have the same no money back or guarantee.

Like others have mentioned, I ordered 12 Feb 2014 and there was a problem, order was cancelled. Had to call to find this out though. Something to do with validation?! OK, lost a couple of days on the delivery date, but, ordered again. Around, 3-4 days before my "estimated" delivery date, 26 Feb 2014, I got in touch to be told my order would be delayed. They would have never notified me, I reckon. Ultimately, I told the rep. to cancel my order. This was 22 Feb, 2104. For some reason, he believed he could talk me out of it. I say this because, even though I sent him the email to cancel on the 22nd, he sent me an email 24 Feb, 2014 stating: "I am really sorry for the inconvenience regarding the delivery as this model has been overbooked due to which there is a shortage of stock. I have placed a request on high priority to have the system delivered as soon as possible and will be personally monitoring the progress. Kindly bear with us for a few days sir." Remember, I had already told this guy to cancel my order. And then I got this, 24 Feb 2014: "I have sent a request for the order to be cancelled. Once the system is collected back by DELL the amount will be refunded within 5-7 working days sir." But, I never received my order! I got this: "I am sorry if you have misunderstood my previous mail. The order is still in production so the refund request has already been placed. The 5-7 days' is a general time frame for any refund request and it is always done as soon as possible. We accept there has been a delay in the delivery sir which is not something related only with DELL. Due to overbooking there was a shortage and we agreed to cancel your order and refund the amount as per your request. I am unable to comprehend why you seem to have a terrible experience for the order delay sir. Your refund will be done as soon as possible and kindly bear with us for the inconvenience." The guy even sent out part of my order, the monitor, which I had to then refuse delivery of. The monitor arrived 26 Feb, 2014, which is when Dell took the entire value of the order, £853.80. But, I had already cancelled?! And then this, 26 Feb 2014: "The system already reached the carriers before the refund request was processed. Kindly refuse the delivery once the carriers come. Please let me know if you have any further enquiries." And: "You can refuse the delivery for the system as well sir. Just to enquire sir the delivery has been on priority and as per the estimated date of 26th February, so any reason you still wish to return the order?" This guy just wasn't getting it. It was the 26 Feb and all he done was sent out the monitor. I had already cancelled! So, today, 11 March 2014, Dell still have my money. I received a credit note(?) today. But, the money has not been returned to my account, yet. I now will be charged interest on the money (I always use a credit card for companies I don't trust. I know, I know..). That's about it. Most of it, anyway. Dell, seriously, never again. I had a bad experience around 6 years ago with you guys and said the same thing. Silly me.

Okay firstly let me start by saying I have ordered over 20 Dell laptops and 5 desktops, I have had varied experiences, some great and others really bad. So the good points are:- 1) Ease of choosing a laptop/ desktops 2) Ordering is easy. 3) Finance options are available. 4) Laptops/Desktops are available for all budgets. 5) Build quality is good(business laptops only) The bad points:- 1) Home Consumer products are limited to the configuration of the laptops. 2) All Home Consumer laptops/desktops run Windows 8 (This is my opinion but windows 8 is not fit for purpose,hence windows 9 now being in development) 3) This is only for laptops but the laptops bought by home consumers seem to have average build quality, this may be me being a perfectionist, but I like my laptop to not have gaps between the plastic and metal rim. 4) You can buy better laptops or similar laptops for cheaper elsewhere. 5) Delivery, this is my biggest annoyance, it can take weeks for the product to show up, as they are made in China. Overall impression I think Dell are fine, they make laptops for a decent price, I would recommend business devices over home consumers devices as you get 3 year warranty as standard with all business devices. Their delivery could be better, customer service could be better, and lastly DO NOT ORDER over the weekend or after 5pm on a Friday, as if you want to cancel you can't as the people who can cancel your order finish work at 5pm on Friday and they aren't back until Monday, and by that time your order will have been processed and you may not be able to cancel it then, and even if you can, they will send you the laptop which you then have to return(at your cost) to them to receive a refund. You would expect a computer company to be able to cancel a order whilst they still have it, but apparently they can't. Well I hope this helps some of you. Oh last thing you should check out dell outlet(Google it) as you can get really good deals and the fraction of the cost.

had the unfortunate experience of ringing these people. passed from one dept to another problem still not resolved! would not reccomend buying from them at any cost

I ordered (and paid for) a laptop from the Dell online store 3 weeks ago. Delivery was promised one week ago but didn't happen. It transpires the laptop has gone missing, lost in in transit between two UKMail depots (the carrier that DELL use). I accept this is beyond DELL's control but they are refusing to send a replacement laptop and I've been given no indication whatsoever by DELL how they intend to resolve the matter. The delivery tracker is below 17/09/13 07:00 BPO - EDINBURGH NOT REC'D/INCOMPLETE IN DEPOT. 16/09/13 16:17 WWI - LUTTERWORTH ORDER DISPATCHED FROM HUB. 16/09/13 16:17 WWI - LUTTERWORTH FIRST BOX SCANNED OUT OF HUB. 16/09/13 16:16 WWI - LUTTERWORTH ORDER COMPLETE IN HUB. 16/09/13 16:16 WWI - LUTTERWORTH FIRST BOX SCANNED INTO HUB. 09/09/13 16:45 CHINA DEPARTED MANU.FACILITY

I recently ordered a machine from the clearance section of the Dell website. I figured this would be ready built, so would ship pretty quickly - but alas it wasn't. After taking the money, they estimated delivery ON or BEFORE 18th April, some 7-8 days later. Having checked their courier's website on the 18th after waiting in all day, it actually shipped to the courier on the 17th for shipping on the 22nd, some 6 days later than ordered and also it would sit at the couriers inexplicably for around 5 days. Damn I'll pick it up myself if you'd let me! Nothing from Dell to indicate why this was late, no point of contact, plus the courier company were suitably immovable and uninterested about the whole thing. Now I'm going to miss out on a whole weekend's work which I was relying on. If I'd have known I had to wait close on 2 weeks I would have gone to someone offering 24hr shipping. eBuyer can get it to you for 9am even when you place the order at 10:59pm!! I bought the machine now because I needed it now. So to sumamrise: - Need a machine quickly: Don't buy a Dell - Want to find out where your order is: be prepared to speak to a courier that doesn't care about you, as Dell have already closed that door when they took your cash.

dell is really cheap but the products are so flimsy!@ :( ALTHOUGH THE MONITORS ARE AMAZING!!!!!!!!!!!!!!!

I ordered a Dell Mini 9 netbook online during a sale at the beginning of March and it turned up two weeks later, several days before the estimated delivery date. I'm very happy with it and would order from Dell again. Low price, good order tracking system. Only bad point was a slight language barrier when speaking to their customer services department which is based in India.

I started to customize my Inspiron laptop order with Dell and spent about an hour finalizing the order. When I was finally ready to click purchase, I found out that the offer suddenly had expired because it was now past midnight. I called customer service and claimed that I had actually started the purchase process before midnight and therefore still should get the discounted price. Uncredibly enough they agreed! The super friendly customer service staff not only got me the special offer, she was also able to get the laptop delivered to me in no time. I will definitely stick with Dell in the future! Even better, the laptop is great and the Creative speakers that I added in my customization makes the sound incredible for a being a laptop! Highly recommended!