I had my very first bridal appointment on Saturday, and I couldn’t be more thankful for the entire experience. Our service from start to finish was incredible, we was greeted with a warm welcome and drinks to calm my butterflies! I felt like a princess for a day and I even found my dream dress! We celebrated with another drink and I wish I could relive this day again. From the bottom of my heart thank you Ava Rose Colne.

I bought a dress from this company and the experience has been so bad. They have treated me like I am not a human being. My health as a result of the impact on my wedding day and the subsequent communications with this company is rock bottom. The dress that was ordered was too big on top and they have ignored every query. I am a 34 on top (a size 6) and they ordered a size 12 based on my waist measurements. Due to the lack of seams on the neckline and the structured style it cannot be altered as easily as other dresses - the neckline itself cannot be altered at all as there is no seam. This was explained to me by the seamstress who Ava Rose Hamilton agree is talented and an expert in her job. They said a dress can only be altered up to two sizes (see images) but this dress is three sizes too big for my top. They tried tell me it was two sizes and therefore alterable until I got hold of a size chart that showed it was three sizes. Since then they refuse to address this key issue. They said I had lost weight during the fittings and I had to show their own documentation of my measurements and data from my scales as well as a picture of me with a tape measure to prove this and prove I have been a 34 measurement the whole time. There should have been a consultation on this dress that due to my body proportions a 12 would never be able to be altered to fit. I could have chosen a different dress or gone for a size down that could then have been let out at the waist as dresses can be let out a size. They maintain I chose a size but I was given no choice. Part of their argument is that I didn't address these issues in the run up to the wedding. Initially I hoped that we would find a way to make it fit and by this point there was no way to order another dress because of the 8 month lead time. I had multiple fittings all the way up until 2 days before my wedding and I was already upset about what was happening - to launch into a back and forth the week of my wedding wouldn't have got me this dress in the right size. They also say that the shoulder straps being tightened would fix the issues with the dress. This is not the case and I have it in writing from the seamstress that whilst it may have made a slight impact, it would not have altered the size of the cups or made a dramatic difference. Despite sending 8 official photos, other images and the photo of the cups that had to be added, they will not answer any of my queries about the dress because I refuse to had over every single wedding photo - these photos are personal to me, the thought of them being pawed over by this company to try find a way to make this my fault is awful. They say the photos are from unnatural angles but these images are from being stood at the aisle, having pictures with the bridal party, cutting the cake etc. All normal parts of my day. We had a documentary style photographer so these are the images. No one good image takes away from having two additional cups added and having to adjust the dress all day. I am not alone in my experience - I have seen other reviews on Yell from someone having the exact same experience and if the seamstress had tried to make my dress fit she said it would have distorted all the seams as has happened to this other lady. I have been accused of all sorts and every time I disprove this another argument is thrown at me. I am now being accused once again of losing weight between my last appointment and wedding despite sending pics from my weighing scales app. I have been offered £200 but with no apology and no acceptance of what happened. I have declined this small gesture as it means nothing to my ability to process the impact of how I felt on my day. My wedding day was ruined, I spent the whole day trying to keep the cups from view and I was so self conscious. I am now in therapy as a result at my own expense. I have now been accused of blackmailing them for a review when my therapist suggested I stop communication and leave a review instead.