NEW FURNITURE / NEW LIGHTING DIRECT ARE FRAUDSTERS ON 23 OCTOBER 2009 THEY TOOK £111.70 DIRECT FROM MY BANK ACCOUNT AND NEVER DELIVERED THE CORRECT PRODUCT. I WROTE TO THE MD DIANE BERNARD REQUESTING A REFUND AS PER TRADING STANDARDS GUIDANCE BUT STILL AM OWED MONEY. THE COMPANY CEASED TRADING ON 23 MARCH 2010 BUT ACCORDING TO COMPANIES HOUSE NO LIQUATORS APPOINTED. VERY STRANGE. I AM CURRENTLY WRITING TO COMPANIES INVESTIGATION BRANCH (CIB) TO SEE IF THEY CAN HELP. I HAVE ALSO WRITTEN TO WATCHDOG AS THERE LOTS OF US OUT THERE WHO HAVE BEEN CONNED BY THIS COMPANY AND THEIR DIRECTORS.

DO NOT ORDER LIGHTS FROM THIS COMPANY.

Ordered garden lights from this Company, in September 2009, despite numerous

attempts at correspondence, have never received lights or a refund.

Unfortunately I paid for my light by debit card so I am unable to get my money back. I feel they knew when I ordered what was going to happen, they were quick enough to take the money! Like lots of others I emailed and phoned and was told it was on back order, then recieved the 'gone bust' email and there is absolutely nothing I can do. Shouldn't be allowed.

After reading the comments I am appalled that these people keep getting away with it. Check out sitejabber.com and complaintsboard.com very interesting.

COMPANY HAS CEASED TRADING.AND STARTED UP UNDER SLIGHLTY DIFFERENT NAME IT SEEMS. DO NOT BUY FROM THIS COMPANY BASED IN DARLINGTON.....

Why didnt I see these reviews before ordering. I found this company through Amazon but ordered directly as they didnt have the lights I wanted! 8 weeks, 4 emails and 1 Gone out of business notice later I have no lights and no money!
Considering that people were experiencin the same treatment 6 months ago I feel sure that this was not an accident!

I have previously wrote my reviews regarding this company and I would just like to say I have just received a credit from my credit card company so I advise anyone else if they are awaiting goods advise your credit card company of the situation and hopefully you will get any money owing. It is about time they went out of business how they managed to carry on as long as they did I dont know. If i could have given no stars in the rating I would have.

THey are complete robbers and have now gone out of business, so file a s75 claim with your credit card company immediately!

I ordered light fittings six weeks ago after placing my order the money was taken from credit card immediately (fast service on that side of the business) then I was told they where out of stock and would be delivered in 3-4 weeks. When the 4 weeks was nearly up I emailed them to ask when delivery would be I got a reply from Adam so say they could not supply for another 3 weeks what did I want to do, I replied asking for a refund and that was the last communication, they have ignored my 4 emails the phone is constantly engaged - I have now put it into the hands of my credit card company who will now investigate - How these companies can get away with this sort of trading, don't fall for their impressive promises on their website

DO NOT USE THIS NEW LIGHTING DIRECT OR NEW FURNITURE DIRECT
Ordered lights 3 months ago. Just like everyone else, after a string of email exchanges (all of which very politely answered) after 2 months there was still no delivery date. I asked to cancel my order and this was done instantly and refund promised within 28 days. I waited and waited. No refund. As I paid through Paypal, my 45 days to dispute the transaction had passed as I was so patiently waiting for my product. They know what they are doing and keep you hanging on with their polite responses. Needless to say, once I started sending angry emails after the 28 days I haven't had a single reply. I will be sending a formal notice letter about taking legal action and writing to Trading Standards, who will take action if they have enough complaints. It sounds as though these people are stealing - there is no other word for it. I believe the positive reviews on this site can only be fictitious. Just search further on other review sites and you will see.

newlightingdirect.com

Gardenlights

First the good point, they do have a great website. That the high point. From that point on its all downhill. I have been buying online for over ten years and this is the worst company that I have had to deal with.

They take your money in an instant, promise delivery. Make you wait for a couple of months until you chase up the order only to be told that they are not able to fill the order. (They still have the lights that they couldn't supply me with for sale on there website at the time of writing.)

Once the order is cancelled they then expect you to wait 28 days to refund your money. I paid using RBS Worldpay. I had assumed that my payment would be protected. After checking out the customer feed back on consumer complaint sites I have found that my experience is a pattern. I wish that I had read the reviews before doing business with this company. Never again.

Horrendous service. No item and no refund. Theft by any other name.

I ordered an outdoor lantern on 30th September 2009, 2-4 weeks delivery. Despite chasing several times to date, 8th February still not received. They do manage to take your money at time of order though. Very efficient that way. Whilst the staff are polite, if you can get to speak to them service is appalling. I would not buy a light bulb from them. I have only given them 1 star rating as I couldn't give them less. One star for service is far too much.

still waiting for refund due beyond 28 days!!!

DO NOT ORDER FROM THIS SHOP/SITE. You will not get your item or a refund. I ordered a light fitting and the full amount was debited from my account immediately. After chasing the order I finally established they were unable to get the item and I have still NOT got my money back. YOU HAVE BEEN WARNED.

They are little more than a load of modern day crooks. Avoid like the plague if you ever wish to see either goods or your money again.
They are the UK mafia.

I ordered goods from this company and paid in full for my order on 13/7/09 nearly 6 months ago and I have still neither received the goods or the refund.On each occasion I contacted them regarding the order I got excuses about the delay in the order.Eventually they said they would be unable to fulfill he order and would give a refund however several weeks and many contacts with the company later this has still not been given. Poor service and a lot of stress.Beware dealing with this company.

We would like to thank you and everyone else there who helped with our recent purchase. The lights are all in place now and look fantanstic. Your help and assistance and speedy service was very much appreciated. I have recommended you to all my friends.

Many thanks.

I went on line shopping for lighting and founded this site called newfurnituredirect their prices were GREAT and within my budget the style was exquisit.The craftmanship on this light was so different I've never seen this type before. I called thier sales department and a man named Jason was so helpful. I didn't just past the company name on to my friends I passed his name on also he was so GREAT he sealed the deal in my mind on me purchasing the light. He covered every question that one could ask about the merchandise that I had seen on the web site.

Thanks for your GREAT SERVICE