Very friendly and professional agent but unfortunately I was unable to complete the attached paperwork. I’ve had to call for a replacement form to be sent

The agent was really helpful with my query and answered my questions professional and understanding.

I contacted one all after an accident with my laptop. After speaking to 3 different people, the last lady was very helpful and went through everything with me. At the end, we found out that the insurance won’t covert accidental damage to pretty much anything electrical as well as numerous other household items. In my opinion the insurance for accidental damage is useless and not worth the paper it’s written on. I will take out insurance with a different company who will cover items you would expect to be covered. Waste of time and money. Don’t bother buying if you need to claim.

I spoke to an agent, she took my details and passed me on to my insurers. Both very efficient. The whole process took around 15 minutes. I would recommend One Call.

Spoke to a guy and he was very personable and professional

operative polite and understood my problem

As much as the response was good the insurance policy itself is not worth it. Best not expect much from the provider/company.

We had part of our living room ceiling suddenly fall in yesterday. I called the emergency line but it's not considered an emergency. So this morning g I called the claims line and was delt with by a young lady. She was friendly and helpful and was concerned about our situation and after taking our details and information put us through to our insurance company. She did an excellent customer service job.

Very helpful advisors dealt with my call in a very friendly manner and reassured me relating to all me questions.

On our return from a break our front door lock wouldn’t operate. We couldn’t lock it and secure the house. There was a little of being moved from pillar to post, but not a lot. After a little bit of a wait we got through and things were dealt with very efficiently.

I spoke with a representative, who was very patient as I tried to explain the problem! He has arranged for someone to come out and assess the claim. Happy with service so far!

The agent took me through necessary checks and questions to transfer my contents insurance from old address to new. Simple, sraightforward. Lengthy process but usual standard requirement

One call good but ageas under writers useless,tried to claim for a fallen ceiling due to weather but didn't meet their criteria,needed a 55 mph wind and an inch of rain in an hour

Booked a new home insurance policy with one call insurance…week later got a letter in saying I hadn’t declared a previous claim when doing on line and was going to be charged an extra premium !! I was positive I had…did online chat with the lovely agent…was a genuine mistake on my behalf and she wavered the extra fee…fantastic service can’t complain…

The agent was extremely helpful and guided me through my policy changes effortlessly. We arrived at a quote that was perfect for me and my home.

My renewal was sent in plenty of time, but had increased from the previous year so did quotes elsewhere, did online chat and got a revised quote which matched the others I do like One Call because they are UK and local but I don't like the fact you have to do this every year!

my renewal came through but was much higher than last years price and was just unaffordable. after a chat with Xar8on, we managed to get the price down but with a level of cover that was still acceptable to me. took quite a long time of going backwards and forwards but it saved me having to call

Got through the annual process of renewing with fairly minimal fuss, thanks to the two operators (PH8). Both were patient whilst I checked any answers that I was unsure of with my partner and thorough in the information and responses they gave. When the first operator had technical difficulties, the second one took over without too much delay. Only improvement would be if I could have done it over the phone. I did try, however their lines were too busy to get through earlier and the phone lines close much earlier than the web chat. I did try the callback facility, but for some reason my phone (a Samsung) blocked the call - not sure if their system or my settings were at fault. Still, definitely worth contacting to get the better price.

Happy with the chat i had today online with the agent, more than helpful with details i required. I had my renewal through that was much higher than i was previously paying. After speaking to the agent, we managed to agree on a lower amount that works for me and my family. Good service

I had a renewal query and the advisor was very helpful. Only complaint was wait time to get connected, but once connected the service was good.