I ordered 3 perfumes in October and only 2 turned up. I have been constantly emailing the shop but have still got no joy, I have sent proof but I get no response. Terrible service . I would like my money back but I still get no response

I bought 5 perfumes on oct 9 only received 4 ,wrote them an email and they acknowledged that they did not have in stock and I would be refunded .Waited for a month and wrote them back when I didn't receive the refund .They responded that they are busy investigating and will let me know .wrote another e mail in December in which they asked me to wait again .know wrote another e mail in which they rejected my claim saying they didn't take the money for missing item .Thankfully I had paid with PayPal and have proof of their invoice email of total amount including the missing item and have opened a case against them through PayPal ,I would never buy from them again. the customer service was terrible as others have mentioned.

I’ve got the gift card for my present. Went to the shop wanted to use it but the perfume that I liked were out of stock. The person behind the counter in Crawley shopping centre said that there is no expiry for the gift card so I can come back anytime later and buy my perfumes. I believe it because why not! There is No information at all on the gift card.Nothing at all!! Went to Westfield in White City hoping to use my card and the staff telling me that the card expired yesterday and I can use it. They suggested to contact customer service which I did. After waiting couple of weeks they finally replied saying gift card expired! No explanation at all no apology for providing wrong information at all! £50 went to waste and no one care! Very bad customer service!!!

I bought a product on their website mainly because of a free bag which was advertised. The website clearly showed the bag and the eligible products for the free bag - I bought one of the eligible products. When the order arrived, the free bag was not there. I contacted them and they denied there was this offer. I went back on their website and by that time they had a new offer - different bag and different eligible products. They deliberately mislead customers, false advertising. Do not trust them. I am reporting them to consumer standards.

The process and customer care were a disaster. I've purchased a membership that provided a discount and perfume. The membership transaction went well. Right after buying the perfume (to be delivered to the shop the next day), I got an email with a request to confirm my address. I didn't have a utility bill on my name but immediately sent a tenancy agreement with my name. They changed the request to status resolved. The next day I went to the shop to collect the purchase and was told to come back in 4 days. After 6 days I filed the ticket through the system. There is no way to contact via phone. There was a long and frustrating way of sending the messages back and forth. It resulted in canceling the order and membership. In responding to the messages agents never read the context (information of the order, inquiry details, etc.) of the inquiry but repeat the same instruction as the bot. They never replied why my tenancy agreement didn't work to prove an address. When I requested to cancel my membership they first said it was physically shipped, then that I need to go to the physical shop.. I truly believe it's a bot replying to the inquiries, not a human. Btw, it's more expensive than other shops so I recommend doing some research prior to buying and using alternatives.