The Fragrance Shop Reviews - www.thefragranceshop.co.uk

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★★★☆☆
2.9 / 5
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Latest Reviews

★☆☆☆☆

“AVOID, SHAMBLES OF A COMPANY”

Written on: 16/06/2021 by Cozzer (1 review written)

I wish i could give less, 1 star is a compliment. gift set for GF's birthday was spilled an damaged upon arrival still in box, empty! 2 weeks of back and forthing with "Laurentiu U" got me nowhere. After 7 images of every conceivable angle they closed my case. No refund no return no nothing! Thanks for the waste of a time gift, il never shop with u again your customer service is horrendous your process of complaints is terrible and worse still you dont even care! As of this morning iv had to… Read Full Review

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★☆☆☆☆

“Fake perfume”

Written on: 22/04/2021

Not only does this company sell fake perfume, it doesn't provide refunds or replacements. It also flags up many negative reviews on trust pilot to ensure they are removed. Avoid at all costs!!… Read Full Review

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★★☆☆☆

“Awful customer service”

Written on: 17/02/2021 by martinmarsh (1 review written)

Received an email saying item ready for collection between 10 and 4.Arrived during opening time only to be told by security that the only person in that store had gone to the Post Office. Waited outside the arcade on a cold wet and windy day for 45 minutes but said employee had not returned. Then had to endure a tortuous 20 mins drive back home in awful road conditions with no gift. Response to complaint basically said "Tough luck you should have phoned first"… Read Full Review

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★☆☆☆☆

“Did not receive perfume!”

Written on: 04/01/2019 by picklemonster (3 reviews written)

Ordered a present for my mum in October for Christmas, did not receive it and only just got a refund. Do not order if you want in time for Christmas. Terrible service… Read Full Review

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★☆☆☆☆

“No item recieved”

Written on: 30/10/2018 by Johnny328 (1 review written)

My experience was not good didn't receive item contacted them they reordered it then 4 days later was sent an email saying it was not in stock and I will get a refund in 5 working days. So 11 days gone now have to wait another 5 for a refund. I won't be using them again … Read Full Review

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★☆☆☆☆

“Incorrect item delivered and customer service when...”

Written on: 07/01/2018 by Kailar491 (1 review written)

Incorrect item delivered and customer service when trying to rectify was terrible… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 17/12/2017 by danielbas (1 review written)

I have placed several orders from The Fragrance Shop over the last year without issues. But there was a problem with my latest, placed October 1. When opening the package I discovered that the perfume had been used before. The plastic wrapping was ripped apart, the box had several creases, the inner cardboard had creases and typical bending wear, I immediately smelled the perfume from the box with the cap still on, the bottle had lots of stains and finally it came a burst of perfume from the… Read Full Review

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★☆☆☆☆

“Worst company. ”

Written on: 10/12/2017 by charlottedavy (1 review written)

To anyone about to shop at the fragrance store; - [ ] This is the WORST company I have ever brought from in my entire life. Not only did a week later my “next day delivery” didn’t turn up, but I had to Phone and cancel it MYSELF as no-one was contacting me back. They then said I had to “wait for Hermes to confirm that they were returning my order before they can process a refund” and I would receive some free samples.. low and behold, their customer services stopped responding to me… Read Full Review

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★☆☆☆☆

“Absolute JOKE”

Written on: 07/01/2017 by opBallard331 (1 review written)

Made an order on 15.12.16, they've taken my money and sent the "order" to the warehouse but it was never dispatched and, unsurprisingly, has not arrived. I can't email the company because the contact link doesn't work and they don't answer the helpline - wasted 50 minutes waiting on two separate occasions. Thoroughly unimpressed. Do not order… Read Full Review

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★★★★★

“Jmmy Choo EDP”

Written on: 13/02/2016 by Kenny311 (1 review written)

hi there, i was worried when i read the reviews but my gift for the wife 100ml (jimmy choo for £41 thats with postage and its EDP as well) came in 3 days from ordering i recommend perfume point very happy with speed, price,and my wife loves quality of product i give perfume point the thumbs up. Regards … Read Full Review

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★☆☆☆☆

“Fake Boss NIght Edt”

Written on: 31/12/2015 by Cashr417 (1 review written)

Purchased Boss night Edt on 9 november for my husband christmas present and find out that the perfume is FAKE! Its smell different and only last about 5 minutes!! Luckly I keep his old bottle (i purchased from different store ) so I can compare them both. Its almost look identical but after throughly inspection I find the batch number is upside down in the fake bottle and something like grain stuck in between the sticker!! while in the original everything is in perfect order. Email them… Read Full Review

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★☆☆☆☆

“Do not order online from this company”

Written on: 25/12/2015 by KelseyPollock489 (1 review written)

Ordered and paid for item on next day delivery. 5 days later waiting for confirmation of dispatch. Phoned their 'customer service' line for the last three days running to be placed on hold for over 35 minutes with no answer. called today and sat on hold for 50 minutes before call was terminated without being put through. Many review websites have what can only be fake reviews supporting this company but tey are appalling. do not purchase from them online unless you want to throw money away. I… Read Full Review

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★★★★★

“Maidstone branch- excellent! ”

Written on: 21/11/2014 by Erink (1 review written)

I was passing the Maidstone branch today and decoded to peruse some potential Xmas pressies. I wasn't sure what I was looking for but the ladies in the shop were very helpful taking the time to advise me and letting me know what was on offer. Even with a steady stream of customers they didn't forget about me. Great value for money and excellent customer service!… Read Full Review

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★★★★★

“excellent special offers”

Written on: 17/11/2014 by 291Stone (1 review written)

excellent special offers, friendly helpful staff, will buy perfumes from here from now on!… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 15/10/2014

Stopped at the Burton on Trent kiosk last Saturday morning and saw a perfume gift set I liked. Very helpful assistant who showed me the set and took my card payment. My payment was accepted but no receipt was forthcoming. I knew the payment had gone through to my bank as I was asked to remove my card from the card reader. After a couple of phone calls presumably to their technical help line I was told that it hadn't gone through as there was no paperwork. So I was left in the position of not… Read Full Review

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★☆☆☆☆

“Worst store i have ever been. ”

Written on: 11/06/2014 by 499Wood (1 review written)

Buchanan Galleries (Glasgow) Store: I am a young oriental man, went in today to the shop as i saw a good offer on Ralph lauren aftershave. I got in to the shop and was greeted by a good looking young female (cashier) with short dark hair, i replied Hi, (there were 2 other females customers in the shop till (mother and daughter) at that moment) finishing paying for their goods assumed. I continued questioning her about this offer. This shop cashier/assistant did not have a clue what i was on… Read Full Review

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★★★★★

“salesmanship is fantastic”

Written on: 02/06/2014 by 00000SAM (1 review written)

Shopping again today 31/05/14, Cheltenham ! Served by Simeon B and as usual "very helpful and full of knowledge about your products" not to mention very approachable, friendly and with a smile. Got what I was looking for in minutes, in and out off to work, I have my scratch card and I will be back in to make more purchases shortly, over the moon with my new purchase thank you and please thank Simeon B for me as I will be back in again shortly. yours Mrs. Burke, Cheltenham… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 05/05/2014 by Ortega222 (1 review written)

Purchased perfume from Shrewsbury branch from extremely rude assistant,I had a 15% discount code on my phone and was told it was no longer valid, after some argument which made the whole experience of the gift I was buying for myself disappointing she put the discount through. Ladies please avoid this Shrewsbury branch! Assistant knows nothing about offers they have on and is very rude!… Read Full Review

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★★★★☆

“Good experience ”

Written on: 04/03/2014 by Slaughter1945 (1 review written)

I purchased my perfumes and gifts in the fragrance shop , me and my mum went in store were looking for spersific makes but didn't have them the lady there was very helpful and we found some new ones we now like , the lady helped us fine them by going by what the smell of the one we wants was like for example my mum was looking for an old perfume she loved smelled like roses so the lady gave her 4 testers to smell and mum picked DKNY pure rose so mum has now picked a new fave ! the sent I was… Read Full Review

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★☆☆☆☆

“I ORDERED PERFUME ON 21/11/13 FOR MY WIFE FOR...”

Written on: 22/12/2013 by vfvf (1 review written)

I ORDERED PERFUME ON 21/11/13 FOR MY WIFE FOR CHRISTMAS AND ARE STILL WAITING . I SENT EMAILS . REPLY WAS WOULD ARRIVE IN 18 WORKING DAYS . HAVE SENT EMAIL THAT THEY ARE IN BREACH OF CONTRACT . AND NOW REQUEST REFUND. IT IS A WASTE OF TIME TRYING TO GET REFUND… Read Full Review

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