written by Elenash on 19/02/2024
Cultbeauty misled my wife. Ordered 2 month ago, nothing received, promised refund never received too. We bought time wasting and apologizes. Simply sham artists. I’m taking all possible legal actions even the amount is 266 pounds.
written by Robertskg1978 on 12/12/2023
So I received item and it was faulty, upon checking I sent the item back using the return label provided by cult beauty I cannot believe its crazy I’m going round in circles I paid £220 this was Xmas gift for my daughter I am devastated no refund item lost in post Royal Mail contacted with no help advised me to get in touch with cult beauty and ask them to make a claim as the initial label was purchased by them not me Cult beauty are there customers only they can claim the loss No help I keep sending messages with barely a non helpful reply Can anyone Help me !
written by Mila999 on 27/11/2023
Such a horrible shopping experience, no words can describe it. I've placed an order on 31st October, silly me hoping this would spare my nerves when it comes to last minute Christmas shopping. The site promised the delivery in 15-17 days (shipping to Malta). 28 days in still no indication when the parcel will be delivered. Apparently the parcel got damaged/there are items missing. Investigation taking place etc.. I understand the company is not liable for delivery damages. I would have much more understanding, if there was a remotely capable team of people behind customer support. Live chat down at all times (wonder why). The only form of communication is though messages which 1. are normally replied to in 24/48h and 2. seem automated, as if a person was following a script given, or worse automatically written by an AI. No help whatsoever given at any time. I am waiting to see what useless excuse will be given in order to avoid compensation for damaged/lost. Take my advice, and DON'T order from this website.
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