GreenBee - John Lewis Pet Insurance Reviews - www.greenbee.com

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Latest Reviews

★☆☆☆☆

“I have just been sent my renewal and they have...”

Written on: 05/02/2019 by 124Carroll (1 review written)

I have just been sent my renewal and they have increased my annual cover by £400. They want £1500 for two mongrel dogs aged 5 and 6. I will not be renewing and am so angry at the greed. One pet had needed two claims for minor injuries. That’s why I have insurance!… Read Full Review

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★☆☆☆☆

“john lewis masdive renewal increase”

Written on: 25/05/2014 by kizzicoolcat (1 review written)

I have had my 5 year old pug insured with John Lweis since a pup. I have never claimed and my excess was £175, I have just received my renewal notice and it has doubled. I was paying £300 or so year. It has now been increased to £602, OVER £50 per month. I am appalled. I have 3 pugs £150 per month for all 3… Read Full Review

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★☆☆☆☆

“John Lewis' outrageous pet insurance policy increase...”

Written on: 26/03/2014 by jsaila (1 review written)

I first insured my Bull Terrier with JL in 2011 for £137, this went to £170 and last year this had increased to £201. I was fairly happy, even to the point of recommending them to family and friends. This year came as a complete shock, the premium is now £601. That is a 300% increase (no claims made)in one year. JL had also enclosed a letter waffling on about a number of factors ie vets fees, dogs age (she is 6) and saying they have made changes to better reflect the market??? Speaking… Read Full Review

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★☆☆☆☆

“55% increase after 1 year and no claim !! Criminal. ”

Written on: 26/02/2014 by Jason1666 (1 review written)

I have just had my first renewal from John Lewis after one year. My premium has gone from £444.60 to a staggering £690.35 an increase of £245.70 a massive 51%. Needless to say after no claim in the last year I will not be renewing this policy.We as a family are very ,very loyal to the brand John Lewis but after this we feel totally Disgusted by this and it has and will continue to affect of future purchase on the high street and supermarket as we will not enter a store again… Read Full Review

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★★☆☆☆

“Large price hike at 1st renewal”

Written on: 23/09/2013 by Chopsiouxy (1 review written)

I took out a lifetime policy for my 5yr old spayed female Lancashire Heeler in Oct 12. It seem good value at £202 with a £60 excess. This year at renewal, after no claim and the dog still not considered a 'senior' (i.e. 9 or 10) it has gone up to £332 that's 60%. Even allowing for the initial discount of 10% it's still not far off 50%. Be very wary about using John Lewis. I can't comment on their customer service as I haven't had to use it!!… Read Full Review

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★☆☆☆☆

“premium increased by 66%!!”

Written on: 31/08/2013

First joined John Lewis pet insurance for my labrador in 2011 when he was 2 years old, premium was around £360 a year. The next year it went up to around £420 (from £30/mth to then £35/mth). I thought it was getting a bit expensive but the last time it took me 3 months to look for a 'good' insurance company so I'd rather stay with J.L. Yesterday I received a letter saying it was going to be £51/mth on the next renewal - that is 66% increase since the 1st year. Thank God my lab never has… Read Full Review

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★★★★★

“very satisfied customer”

Written on: 23/06/2013

I bought my first ever puppy in december 2011, she was a big blue great dane and she was my world. Unfortunatly she did not seem her self one day and within a week was diagnosed with stage 5 lymphoma. my girl was treated by the best and we even tried chemo although she only managed eleven days untill i had to make the hardest decision. John lewis were always so friendly and helpful and in total i put 5 claims forms away, everything was sorted extremely quickly and i had no problems what so ever… Read Full Review

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★☆☆☆☆

“Rubbish value and service”

Written on: 21/03/2013

Took over 4months for claim to be processed. Kept refusing to acknowledge receipt of vets paperwork. New annual quote received 30percent increase. Were told would not be increased after claims when took policy out. Only claimed £105 after excess . Awful service and attitude on chasing claim and querying increase in quote. Will not be renewing and will open savings account to cover vets bills instead… Read Full Review

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★☆☆☆☆

“Poor service from John Lewis Pet Insurance”

Written on: 15/02/2013

I have been trying since the 30th December to receive compensation for the accidental death of our cat. He was run over. Initially I was sent a claim form where I had omitted to get the vet to sign to verify death as the Vet had not seen the cat because when we found him rigor mortis had set in so we buried him. I rang John Lewis pet Insurance and they said they would send me the forms to take to the vet ( my vet was willing to sign even though he hadn't treated the cat,. The forms never… Read Full Review

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★★★★☆

“No problems to report”

Written on: 02/01/2013 by Obag (8 reviews written)

This is a late review, but as I was here. We have had our collie insured with JL for 2 years now and never had to claim. When the renewal came up it was almost the same time as we had just got a second dog so I went online to check the costs. They seemed a little more than most, but the coverage was better. I had some questions about the policy so gave them a call before purchasing and they answered the questions and then were able to offer cheaper quotes for better coverage than I'd found… Read Full Review

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★☆☆☆☆

“I FEEL 'SCAMMED' - THEY USED TO BE SO GOOD”

Written on: 25/11/2012

I've noticed since they have swapped underwriters the standard response I seem to get now is 'your claim has not been received' - despite sending one claim 6 times. I'm now on my 2nd claim since the change and so far it's been 5 weeks and have been told 3 times the claim hasn't been received. Total shambles. Previously we had claims settled very quickly and professionally. Unfortunately one of my cats has an on-going health issue so I will have to keep him with John Lewis as we had… Read Full Review

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Gwillamrip's Comment

Written on: 15/02/2013

MY experience is exactly the same completely apalling service with them claiming not to have received the fax from the vet that was sent directly to them.
I am beginning to believe they never pay out on claims reading the comment above.
I am so surprised at this level of service and will be writing to their chief executive and also posting on face book my experience.
Apparently they are now run by Capita information that other dissatisfied customers may find interesting.

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★★★★★

“JL INSURANCE”

Written on: 14/10/2012 by UILLEAM (1 review written)

WE HAVE HAD OUR CAT INSURED WITH JL INSURANCE AND DURING THE YEAR WE AVE MADE 2 CLAIMS, BOTH PAID IN FULL WITHIN DAYS OF SENDING OFF THE CLAIM FORM. VERY GOOD. UNFORTUNATELY THEY HAVE PUT THE EXCESS UP TO £100 ON RENEWAL OF THE POLICY THIS MONTH. WILL PROBABLY CONTINUE FOR ANOTHER YEAR HAVING LOOKED AT A LOT OF OTHER COMPOANIES… Read Full Review

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★☆☆☆☆

“5 months and still waiting”

Written on: 08/09/2012

They reject very quickly but if claim is valid the company keep you waiting months before dealing with it… Read Full Review

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★★★☆☆

“Spelling mistakes!”

Written on: 01/09/2012 by CatsMuvva (1 review written)

They pay up very fast, and their call centre staff are very personable. But how can they manage to send out a claim form with the non-word "seperately" on it? Accompanying the claim form was a covering letter that gave the incorrect telephone number for their customer service! We've (been brainwashed to?) come to expect a better standard of service from John Lewis, but this comes over as unprofessional. I'm currently disputing a change in the policy wording: even for customers renewing their… Read Full Review

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★☆☆☆☆

“Web site takes your details but doesn't give a quote!”

Written on: 22/08/2012 by pogs1511 (28 reviews written)

It's in the title really, I tried the web site and put in all my pet's and my own personal details (why does the site need my birthdate for God's sake when I'm trying to insure a pet?) doubtless taken by J-L, but didn't get a quote. A complete waste of time… Read Full Review

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★☆☆☆☆

“Awful, Awful, Awful - Do not use ”

Written on: 30/04/2012

Despite John Lewis' good name in the shopping world when it comes to Pet Insurance they are next to useless. I too have been subject to them losing forms in the post, claiming they never received the form, their fax never seems to work, one member of staff was downright rude, and they are very slow to pay out. Unfortunately I was a captive audience as my dog developed a heart condition but if I could have moved I would have done so. My dog has now gone to Rainbow Bridge, I have a new dog and I… Read Full Review

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Gwillamrip's Comment

Written on: 15/02/2013

I totally agree

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★☆☆☆☆

“Unprofessional and totally inept”

Written on: 17/04/2012 by donwhitehead (6 reviews written)

DO NOT USE THEM I sent a claim to them for my 9 month old dog using their envelope. Three weeks later they denied having received it so the vet faxed another copy. One week later they said it was "being assessed". A week later still they said "it is being sent for assessment" Two days later a letter asking for 12 months clinical history and confirmation of her vaccinations.(dog is 9 months old) From reading other reviews it is quite obvious the request for the clinical history is a ploy to… Read Full Review

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★★★★☆

“After initial headache all was well”

Written on: 13/07/2011

I took out a policy for my rescue cat George in January, the day I got him. He came down with cystitis in March and had to go to the out of hours vet. I put the claim in and after 4 weeks of chasing I was eventually told I had been written to for a 12 month history, I did not have one with him being a rescue cat. I explained and said I would send his adoption papers instead, I had not yet had the letter so they gave me an email address to emailed in instead. Eventually after another 4 weeks it… Read Full Review

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★☆☆☆☆

“Zero stars. I took out this policy last year with...”

Written on: 30/03/2011

Zero stars. I took out this policy last year with Greenbee. My dog took ill and sadly died. Vets supplied the company with full details but everything was returned to me two weeks later, requesting 12 months' clinical record. As others said, there is no mention of this in the policy document nor on claim form itself. I returned my original documents, plus the additional info. I heard nothing and have called them several times. Today, more than five weeks since posting the original claim, they… Read Full Review

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★☆☆☆☆

“Look elsewhere ”

Written on: 28/03/2011

Look elsewhere

Unfortunately this system insists I give at least one star much to my annoyance.

I took out my policy whilst they were still Greenbee so I cant comment on the premiums going through the roof although that's the reason I left the previous insurer so I expect this will be no different come renewal time. I have made a claim and so far the customer service has been non existent. There was no claims forms with the welcome pack and I eventually found out I had to down load it off… Read Full Review

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