Onebill Telecom Reviews - www.onebilltelecom.com

★★☆☆☆
1.8 / 5
18% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“OneBill is bad. When I switched from BT to OneBill, it...”

Written on: 24/06/2020 by LeticiaSerrano374 (1 review written)

OneBill is bad. When I switched from BT to OneBill, it was so easy. Currently, I am switching from OneBill to Vodafone, and it felt like they clench onto my butt never letting go. It is so difficult to change from OneBill to Vodafone, and once you do, they will make the line signal weaker, and cut off one of my phone lines even though the contract has not ended yet. They are like spiders. Once your caught in their Web you have to pull off your limbs to escape… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid They will overcharge you AVOID AVOID ”

Written on: 09/06/2020 by McManus389 (1 review written)

Just avoid one bill. I traded with them for over a year while they charged me prices which had not been agreed. When i confronted them about it, they listened, acknowledged what they had done and then I stupidly agreed another 2 year contract at better prices. A year into the second contract and they are now trying to charge me a higher price to what we agreed at the beginning of this contract. I am of course aware that all companies increase prices in March of each year and you have 30 days to… Read Full Review

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★☆☆☆☆

“No loyalty to existing customers”

Written on: 06/12/2018 by Alma95 (1 review written)

After been with one bill telecom for over 16 years I discovered they are charging me more than double what a new customer would pay for the same tariff. When questioned they cannot explain why there is such a massive price difference and tell me I will have to pay over £500 to leave them. They have disregarded my complaint and not offered any resolution or shown any understanding. I can say I will not be staying with this company. For similar packages with other suppliers they are way… Read Full Review

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★☆☆☆☆

“ONEBILL/XLN”

Written on: 05/03/2018

This company is shocking and disgusting how they treat you. All your correspondence will come as onebill however all telephone conversations will be with XLN. Hold you to ransom when you take over a new business when they are the previous supplier. Refused to Release the line and told me that the only way I would keep the same telephone number is to sign a contract with them. Spoke to Ofcom who advised me to speak again and make them aware that they are breaking telecom rules there… Read Full Review

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★★★★★

“great service”

Written on: 08/12/2017 by Darion100 (1 review written)

no issues with the broadband or any of its billing facilities… Read Full Review

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★☆☆☆☆

“will not leave me alone ”

Written on: 06/12/2017 by Harpery20 (1 review written)

for any one out there thinking of one bill telecom my experience is don't the phone is fine the broadband is fine but all I get every day is sales people ringing to sell me other things gas and electricity ect ect go and find new customers stop hounding your existing ones… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“steer well clear”

Written on: 09/09/2017

I took this on a one year contract, which later turned out to be 18mths because I needed call divert! I was not advised contract length had changed, then they kept billing me for penalties despite me paying months in advance to avoid having a DD, A penalty for payingup front! The service itself is very slow, around 4'8mg..very poor , I in town and neighbours get four times that. It often drops out and have had days without any service. No engineer unless you pay. Penalties for leaving early… Read Full Review

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★☆☆☆☆

“Cold Caller”

Written on: 14/08/2017 by megan49 (1 review written)

I have been on the TPS list for years and automatically report cold callers. Caller put phone down when I asked for the London address of the company. I believe any company which does this is not to be trusted… Read Full Review

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Was this review helpful? 2 1
★☆☆☆☆

“Fine while in service but ABSOLUTELY OBSTRUCTIVE if you go”

Written on: 08/06/2017 by PewseyPrecision (1 review written)

Service was OK, even diverts when line was faulty but after moving premises and giving due and correct notice at the end of term they blocked port of the number for at least another month and though I had ceased all services (phone and broadband) they are trying to bill me for continuing broadband service until I 'transfer' to another supplier. This is obviously a tactic to extract as much form an exiting customer as they can by delays and obstruction. About to raise a formal complaint with… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 27/04/2017 by Johnsoncv377 (1 review written)

Been charged more then what they saynpm the got offered for £16:95pm and they are charging £20:95pm and my friend recommended me for a good business purpose and he joined as well before me he was offered £30pm unlimited and then next month they took £60 off his account how does that work o don't know. I won't suggest this to any one please be careful … Read Full Review

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Was this review helpful? 1 1
★☆☆☆☆

“ ONE BILL TELECOM..PHONE PROVIDERS FROM HELL!!”

Written on: 05/04/2017

Onebill Telecom ..Terrible , Terrible Company, I have been with this company for 7 years???? I moved business locations on 2 lines and could not relocate phones due to being out of the area, both lines on constant divert to mobile . one bill squeeze you for money at every turn ,they will lie to you to get you in a contract , and they will attack you personally and otherwise when you complain . I have had one operator demand I call her maam for the whole of the call . One business line was… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 18/02/2017 by 336McMahon (1 review written)

Well where do we begin. Moved our business to a new unit. Told could not take our original number. Spent nearly 2 hours on the phone to set up an engineer to install the new number MAY I ADD AT A CHARGE OF £99. Also arranging a divert call service till customers get knowledge of new number. 2 weeks after installation still no divert put on phone apparently problem with BT. Then yet another call from ONE BILL to state the old number was still in use and they would cancel board band on that… Read Full Review

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★★★★★

“Wonderful Services”

Written on: 27/11/2016 by Avahu1990 (1 review written)

I am using an one bill telecom last 1 year very good customer Support , Cheaper in the market, no words to expresses my services. Had an great experiences with Customer Service, good Speed in both Downloading & Uploading Value For Money… Read Full Review

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★☆☆☆☆

“Worse than Useless”

Written on: 26/08/2016 by Shyann159 (1 review written)

Whatever costs you might save come nowhere near to being worth the cost of dealing with such a terribly run company with the worst customer care I have ever come across. I only gave 1 star because giving 0 wasn't possible. Try Daisy Communications as an alternative… Read Full Review

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★☆☆☆☆

“Avoid like the Plague!”

Written on: 08/08/2016 by 370Ray (1 review written)

Without a doubt the worst company I have ever dealt with. Ofcom should investigate this business, and I would advise anyone to avoid them at all costs… Read Full Review

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★★★★★

“Great service, easy switch - thanks!”

Written on: 13/06/2016 by Reagan124 (1 review written)

Had never heard of them but the prices looked honest and the person I spoke to filled me with confidence, so took the plunge - and wish I'd done it sooner. |Really easy - sent me a new router out, kept me informed by text and when the time came plugged it it and I was away - it was that simple. Saved around £30 a month on BT and that's money better in my pocket. Took a 2 year deal becuase it looked good value and better to buy at these rates now… Read Full Review

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★★☆☆☆

“Ok until you want to leave - total rip off”

Written on: 08/03/2016

I have had two business lines with One Bill for many years with no reason to complain. However when the business was sold and the new owners put a different supplier in place One Bill pestered me with emails, texts and phone calls trying to keep the business. As we had been using them for so many years there was no exit charge however we paid in advance for a months rental and only had 7 days service and they will not refund unused portion of charge unlike BT who we use for an additional line… Read Full Review

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★★★★★

“Fantastic service and great price”

Written on: 27/01/2016

Getting superb service and every month i checked my bills and it never comes more than what i told before. Thanks One Bill Telecom for saving my money with great service… Read Full Review

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★☆☆☆☆

“Service OK until contract runs out and you wish to...”

Written on: 05/11/2015

I would urge anybody NOT to sign up with OneBill Telecom as I am going through hell with them!! I had a 2 year telephone contract with them and decided when it was up I wanted to switch providers - I gave them plenty of notice as in their terms and conditions AND I kept to my full contract length. HOWEVER, they then send you a cancellation invoice for £300!! Firstly, there shouldn't be a cancellation charge if everything is done correct and secondly, this figure is extortionate!! I have… Read Full Review

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★☆☆☆☆

“totally incompetent”

Written on: 05/11/2015 by Krause39 (1 review written)

Promised me a router for broadband service which never comes, but still charges me for broadband usage. They then threaten ridiculous cancellation charges even though they are in breach of contract. Watchdog here I come!!… Read Full Review

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