Onebill Telecom Reviews - www.onebilltelecom.com

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“steer well clear”

Written on: 09/09/2017

I took this on a one year contract, which later turned out to be 18mths because I needed call divert! I was not advised contract length had changed, then they kept billing me for penalties despite me paying months in advance to avoid having a DD, A penalty for payingup front! The service itself is very slow, around 4'8mg..very poor , I in town and neighbours get four times that. It often drops out and have had days without any service. No engineer unless you pay. Penalties for leaving early… Read Full Review

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★☆☆☆☆

“Cold Caller”

Written on: 14/08/2017 by megan49 (1 review written)

I have been on the TPS list for years and automatically report cold callers. Caller put phone down when I asked for the London address of the company. I believe any company which does this is not to be trusted… Read Full Review

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★☆☆☆☆

“Fine while in service but ABSOLUTELY OBSTRUCTIVE if you go”

Written on: 08/06/2017 by PewseyPrecision (1 review written)

Service was OK, even diverts when line was faulty but after moving premises and giving due and correct notice at the end of term they blocked port of the number for at least another month and though I had ceased all services (phone and broadband) they are trying to bill me for continuing broadband service until I 'transfer' to another supplier. This is obviously a tactic to extract as much form an exiting customer as they can by delays and obstruction. About to raise a formal complaint with… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 27/04/2017 by Johnsoncv377 (1 review written)

Been charged more then what they saynpm the got offered for £16:95pm and they are charging £20:95pm and my friend recommended me for a good business purpose and he joined as well before me he was offered £30pm unlimited and then next month they took £60 off his account how does that work o don't know. I won't suggest this to any one please be careful … Read Full Review

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★☆☆☆☆

“ ONE BILL TELECOM..PHONE PROVIDERS FROM HELL!!”

Written on: 05/04/2017

Onebill Telecom ..Terrible , Terrible Company, I have been with this company for 7 years???? I moved business locations on 2 lines and could not relocate phones due to being out of the area, both lines on constant divert to mobile . one bill squeeze you for money at every turn ,they will lie to you to get you in a contract , and they will attack you personally and otherwise when you complain . I have had one operator demand I call her maam for the whole of the call . One business line was… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 18/02/2017 by 336McMahon (1 review written)

Well where do we begin. Moved our business to a new unit. Told could not take our original number. Spent nearly 2 hours on the phone to set up an engineer to install the new number MAY I ADD AT A CHARGE OF £99. Also arranging a divert call service till customers get knowledge of new number. 2 weeks after installation still no divert put on phone apparently problem with BT. Then yet another call from ONE BILL to state the old number was still in use and they would cancel board band on that… Read Full Review

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★★★★★

“Wonderful Services”

Written on: 27/11/2016 by Avahu1990 (1 review written)

I am using an one bill telecom last 1 year very good customer Support , Cheaper in the market, no words to expresses my services. Had an great experiences with Customer Service, good Speed in both Downloading & Uploading Value For Money… Read Full Review

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★☆☆☆☆

“Worse than Useless”

Written on: 26/08/2016 by Shyann159 (1 review written)

Whatever costs you might save come nowhere near to being worth the cost of dealing with such a terribly run company with the worst customer care I have ever come across. I only gave 1 star because giving 0 wasn't possible. Try Daisy Communications as an alternative… Read Full Review

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★☆☆☆☆

“Avoid like the Plague!”

Written on: 08/08/2016 by 370Ray (1 review written)

Without a doubt the worst company I have ever dealt with. Ofcom should investigate this business, and I would advise anyone to avoid them at all costs… Read Full Review

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★★★★★

“Great service, easy switch - thanks!”

Written on: 13/06/2016 by Reagan124 (1 review written)

Had never heard of them but the prices looked honest and the person I spoke to filled me with confidence, so took the plunge - and wish I'd done it sooner. |Really easy - sent me a new router out, kept me informed by text and when the time came plugged it it and I was away - it was that simple. Saved around £30 a month on BT and that's money better in my pocket. Took a 2 year deal becuase it looked good value and better to buy at these rates now… Read Full Review

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★★☆☆☆

“Ok until you want to leave - total rip off”

Written on: 08/03/2016

I have had two business lines with One Bill for many years with no reason to complain. However when the business was sold and the new owners put a different supplier in place One Bill pestered me with emails, texts and phone calls trying to keep the business. As we had been using them for so many years there was no exit charge however we paid in advance for a months rental and only had 7 days service and they will not refund unused portion of charge unlike BT who we use for an additional line… Read Full Review

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★★★★★

“Fantastic service and great price”

Written on: 27/01/2016

Getting superb service and every month i checked my bills and it never comes more than what i told before. Thanks One Bill Telecom for saving my money with great service… Read Full Review

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★☆☆☆☆

“Service OK until contract runs out and you wish to...”

Written on: 05/11/2015

I would urge anybody NOT to sign up with OneBill Telecom as I am going through hell with them!! I had a 2 year telephone contract with them and decided when it was up I wanted to switch providers - I gave them plenty of notice as in their terms and conditions AND I kept to my full contract length. HOWEVER, they then send you a cancellation invoice for £300!! Firstly, there shouldn't be a cancellation charge if everything is done correct and secondly, this figure is extortionate!! I have… Read Full Review

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★☆☆☆☆

“totally incompetent”

Written on: 05/11/2015 by Krause39 (1 review written)

Promised me a router for broadband service which never comes, but still charges me for broadband usage. They then threaten ridiculous cancellation charges even though they are in breach of contract. Watchdog here I come!!… Read Full Review

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★☆☆☆☆

“Rubbish Company BEWARE!!!”

Written on: 21/10/2015

Signed up for 2 years Phone and Broadband. Broadband works for less than a min and cuts off. Tried endless times to phone them only to be on hold for 30min or more, or a message stating they are aware of a platform problem. When I finally get through to them they want me to do tests while I'm on a 0844 number instead of sending a repair person out. I pay for a Phone and working Broadband not one that does'nt work. Because I have refused to pay a leaving fee of £299 it has gone upto £440. I… Read Full Review

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★☆☆☆☆

“Onebill Telecom Nightmare”

Written on: 22/09/2015 by Hensleycx1990 (1 review written)

I acquired a new business in the 1st September and agreed a contract with BT. I had not heard of Onebill Telecom, but now know quite a lot about their business methods. They have refused to hand over the phone number which the business has used for decades. This appears to be a spoiler to stop me from going with BT. Onebill have sent letters and phoned me to try and get me to sign up with them and I have said no. Three weeks into the business we do not have a phone line, cannot take credit card… Read Full Review

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★★★★☆

“Switched to this company several years ago and have...”

Written on: 24/07/2015 by sandiespud (1 review written)

Switched to this company several years ago and have always been very happy with their service. Recently had to change bank accounts and they responded very quickly with a phone call and sorted it immediately… Read Full Review

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★☆☆☆☆

“Rip off company. Avoid!”

Written on: 14/06/2015 by 339Myers (1 review written)

Not a good word to say about this company. They mislead you by giving false comparisons and add charges without any contractual basis. They don't allow you to take services off without renewing to a further 2 year contract… Read Full Review

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★☆☆☆☆

“Awfull”

Written on: 08/06/2015 by Stangvik54 (1 review written)

OneBill has twice blocked my line for no good reason, I pay my bills by direct debit. Their customer service is appalling and very frustrating. On top of this they insist on charging for the period I have been without the phone.avoid, there are much better companies out there… Read Full Review

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★☆☆☆☆

“BE WARNED!!!! DO NOT USE!!!!”

Written on: 12/05/2015 by BULLYSU (1 review written)

THE WORSE COMPANY I HAVE EVER DEALT WITH, BILLS WILL FAR EXCEDE WHAT YOU EXPECTED THEM TO, IM TALKING £100 A MONTH!!!!! WHEN YOU SET THE ACCOUNT UP, BEING TOLD £14.95 A MONTH AND FREE CALLS ANYTIME. WHEN YOU COMPLAIN, THEY SUGGEST YOU INCREASE YOUR PACKAGE AND FOR A COUPLE OF MONTHS THE BILLS ARE LOW, THEN THEY AGAIN START TO INCREASE (EACH TIME YOU UPGRADE THE PACKAGE, THEY RENEW YOUR CONTRACT, IF YOU TRY TO LEAVE, THEY THREATEN YOU WITH A CHARGE OF HUNDREDS OF POUNDS) WHEN YOU EVENTUALLY… Read Full Review

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