My shoes were delivered to the wrong address, but Office Shoes won’t offer a refund. They say that because someone took the shoes in, I will have to pursue this matter through the police. I spoke to the house where they were wrongly delivered, and they provided proof that they’d returned the parcel. Allegedly the label was damaged, so the house number was unreadable. I sent this proof to Office, who were not interested. According to them, because they have proof the item was delivered, they won’t offer a refund. The proof of delivery is an unidentifiable hand holding a box at a front door that isn’t mine. I shop online because I have been left very disabled by COVID, and am unable to visit the shops. Nice one, Office Shoes. I spent most of my annual budget on these shoes, and now you won’t refund me. This, despite the shoes being returned to you. I won’t be shopping with you again.

I came into store at metro center Gateshead and was served buy 2 lovley girls called Reanne and Madi . One of the girls was training and the girl who was training her was realy kind and showing the other gilr how the till worked . Nice girls to chat to .. Thanks girls

Boycott the shoe store Office, they have mugged £105 from my dad ???? He ordered shoes from the online store and what arrived was completely different to what was ordered. Similar style but cream instead of black and not the same, so he filled out the returns form and sent them back for a refund. The shoes got sent back to him with a letter saying how they are unsure where those shoes came from as they are not part of Office stock. My dad sent the shoes back again but this time with a letter explaining that they were sent to him instead of his original order. I went into the Office store in Uxbridge and spoke to a manager, she advised us to e-mail head office. My dad emailed head office and they responded by saying that they believe that my dad has the original shoes and basically accused him of lying. He never received his order, he never received the wrong pair of shoes back and he never got a refund. Office managed to take £105 from my dad and he got nothing in return, just accused of untruthful. If you do decide to shop from there, film yourself opening the parcel because you will lose that money if it’s the wrong order and you can’t prove it.. Poor service and a really terrible shattitude towards my dad. He even paid for the return twice so lost out on delivery charges to.

I regularly shop online and in store at Office, very fast delivery and excellent communication from the staff. Always very helpful and lovely. I would highly recommend shopping at Office to anyone.I also find they have a great variety in trainers and alot of colours which I’ve found other stores don’t have , great customer service and genuine.

Ordered a pair of Ugg boots and when I received delivery 21/01/23 I opened the box up to find amongst tatty paper no Ugg boots! They were a similar style boot but not uggs the label inside said dream pairs?!? I went into Leeds white rose store the following day and took the boots in to show them I had been sent incorrect ones and the assistant said we don’t even stock these boots! So quite clearly someone has pulled a fast one and due to incompetence of whoever packed my order ready for shipping they haven’t been checked to make sure everything was as it should be before sending out. The assistant in store phoned customer services and was asked to take photos of the boots. I was told to take the boots home and that they were going to check cctv in the warehouse and I would receive an email  the following day. I never heard anything from anyone else from office so I returned to the same store 24/01/23 and spoke to the same assistant. She phoned customer services again and this time it was someone else who was going to deal with things and promised she would be in touch with me by 3pm that same day. I didn’t hear anything either but I had been given an email address for her so I emailed her the following day. Still not had any acknowledgment of that email or any correspondence from office at all. So I thought I would try messaging on social media so sent a message through Facebook messenger outlining the issue. Someone on there replied to confirm my billing address and then said they will investigate. Not heard anything back so I messaged a few days later asking for an update. I got a reply the following day simply saying yes we are investigating. This is absolutely appalling customer service never getting back to me when you say and constantly fobbing me off. I know my rights and I have the right to receive the item I ordered or a full refund. Why am I having to chase everything when office is supposedly a reputable business? I trusted them with my money but they are bad. I’m sure £145 is a drop in the ocean to them but it’s a lot of money to me and I don’t even have anything to show for it now. Avoid them at all costs and spend your hard earned money else where.

The staff were friendly and very accommodating, nothing was too much trouble. They deserve the five star rating.

Bought a pair of trainers assistant very helpful and quick, also they were a great price and very comfortable. Wouldn’t hesitate to recommend them to family and friends.

Ordered a pair of AF1 on the 3rd of August with express 3-5 day shipping to Australia. My item was held in UK customs until the 20th of August due to an incomplete invoice which neither DPD shipping service nor the office customer service could resolve. After countless web chat sessions the tracking was updated to returning to sender and now I’m being told that I have to wait for the office to verify whether they receive the item prior to refunding my money. I paid 89.99 for the shoes and 45 pounds for express shipping. Absolutely the worst experience I have ever had. Do not buy with this retailer- especially overseas!

I placed an order early Nov2020 because of the Covid situation with things taking longer.When these were given to my daughter on Christmas day they came up small. These are brand new never worn. I ask office to exchange for the next size up & they said it was out off the return time. All other companies have made the return times longer except office. Very unhelpful. Don't care about customers. Just want your money. DO NOT BUY FROM THEM. much better companies with same products but better customer service. DISGRACEFUL

Everything is about reputation and how good your customer service is. I placed a few orders at office and they went well. Unfortunately, in the latest one I had to return an item and they do not deal as well with that. I showed the receipt of the courier company to confirm they received the item almost a month ago, they told me they did not receive it and therefore, I could go through arbitration to recover my money (which I did). The worst of all of this is that I am telling everyone how bad they are and they lost a customer. My advice is NEVER AGAIN.

Bought a pair of Nikes and received them with glue residue on the edges and markings. I wrote a review and attached pics of the boots and Office sent me an email to say they can't publish as it doesn't meet their standards!! This is what I wrote: 'Bad quality Bad with glue residue and maker's marking. These are either bad outlets or fake. Had to return them'

The person I dealt with gave absolutely brilliant customer service to me. Nothing was too much trouble for her and she was very knowledgeable and efficient.As a result I have ordered a lovely pair of trainers and will certainly shop in this branch again. I liked the efficient way she helped me and the sound advice she gave about the products.

i was looking for light footwear today. The person I dealt with from branch 189 was so helpful and was able to show me some wide fitting sandals which i love. They are exactly what i was needing. I wouldnt have tried them without his assistance. i found them to be so comfy. i was given different colours to choose from and advised on the straps. Thank you to the person I dealt with in Derry. I am delighted with my purchase and thought they were reasonably priced.

Wouldnt normally fill these in but the lady was so helpful and gave me space. I dont like to feel pressured and she made me very comfortable.we got 3 items. In my family. My auntie ordered some shoes I bought trainers thats were fab value in sale. And just so happened to see the ideal birkenstock sandals for my little boy on the way out.

hi i have recently shopped in office shoes the branch number is 70 what can i say the sales assistant was very helpful the shoes i wanted were out of stock in my size so he ordered a pair to be delivered the next day he also advices me on colour a lovely shopping day xperience well done office x

Had to take some Birkenstock sandals back as they split .unlike Birkenstock to split and the lady on the tail was so understanding and helpful and gave me a refund with no brother. She was also a very pleasant. The name was san j at branch 35

Went to branch 086 staff at the door welcomed me as soon as i entered all smiley faces went to look at boots for a xmas gift for my other half member of staff helped me select gave me lots of advise regarding the product offered me a seat then collected the purchase even waited at the checkout until the sale was finalised and wished me merry xmas girls on shop floor thanked me for my visit first time i have shopped there wont be the last highly recomend this store and the attitude of the staff first class

After visiting numerous shops , of your competitors, we went into Office 193 , Nottingham. The service & advice we had from the sales assistant was superb. She informed that the Iniki icey trainers we wanted for our granddaughter were out of stock, but could order for next day ,free delivery .We paid ,ordered & gave our email address. In less than twenty four hours they arrived on our doorstep , fantastic service by all concerned at the OFFICE .

I love office shoes, and always pop in to make the odd purchase. However today in the London Brent Cross store and customer service from sales team was really poor, I was made to feel very uncomfortable by some the staff who were very dismissive and frankly didn’t want to help. I was trying to return an unworn pair of shoes with a receipt, bought a few days previously. They told me I was only eligible for an exchange, as it was a sale item. I had not been informed of this when making the purchase and was made to feel that I was very much in the wrong. I was happy to take gift card/credit note, which they told me was not possible. Having read the returns policy online I’m not sure why this was the case, and perhaps they simply couldn’t be bothered. I was therefore pushed into an exchange for another pair of shoes, when ideally I’d have liked to be able to choose something I really wanted at a later date and use a credit note, and not be bullied into picking something on the spot. Staff could be much friendlier in their dealings with customers, to encourage people to return to the store! Sent from my iPhone