Office Reviews - www.office.co.uk

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★★★☆☆
2.9 / 5
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Latest Reviews

★☆☆☆☆

“They won't publish bad reviews”

Written on: 31/05/2020 by jidamalas (1 review written)

Bought a pair of Nikes and received them with glue residue on the edges and markings. I wrote a review and attached pics of the boots and Office sent me an email to say they can't publish as it doesn't meet their standards!! This is what I wrote: 'Bad quality Bad with glue residue and maker's marking. These are either bad outlets or fake. Had to return them'… Read Full Review

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★★★★★

“The person I dealt with gave absolutely brilliant...”

Written on: 15/03/2019 by Susannaf (1 review written)

The person I dealt with gave absolutely brilliant customer service to me. Nothing was too much trouble for her and she was very knowledgeable and efficient.As a result I have ordered a lovely pair of trainers and will certainly shop in this branch again. I liked the efficient way she helped me and the sound advice she gave about the products… Read Full Review

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★★★★★

“very satisfied customer”

Written on: 26/06/2018 by charm789 (1 review written)

i was looking for light footwear today. The person I dealt with from branch 189 was so helpful and was able to show me some wide fitting sandals which i love. They are exactly what i was needing. I wouldnt have tried them without his assistance. i found them to be so comfy. i was given different colours to choose from and advised on the straps. Thank you to the person I dealt with in Derry. I am delighted with my purchase and thought they were reasonably priced… Read Full Review

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★★★★★

“Lovely lady and fab store”

Written on: 31/05/2018 by jtReed417 (1 review written)

Wouldnt normally fill these in but the lady was so helpful and gave me space. I dont like to feel pressured and she made me very comfortable.we got 3 items. In my family. My auntie ordered some shoes I bought trainers thats were fab value in sale. And just so happened to see the ideal birkenstock sandals for my little boy on the way out… Read Full Review

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★★★★★

“fantastic customer service”

Written on: 18/05/2018 by fbBenson182 (1 review written)

hi i have recently shopped in office shoes the branch number is 70 what can i say the sales assistant was very helpful the shoes i wanted were out of stock in my size so he ordered a pair to be delivered the next day he also advices me on colour a lovely shopping day xperience well done office x… Read Full Review

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★★★★★

“Great service”

Written on: 11/04/2018 by Judaha91 (1 review written)

Had to take some Birkenstock sandals back as they split .unlike Birkenstock to split and the lady on the tail was so understanding and helpful and gave me a refund with no brother. She was also a very pleasant. The name was san j at branch 35… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 21/12/2017

Went to branch 086 staff at the door welcomed me as soon as i entered all smiley faces went to look at boots for a xmas gift for my other half member of staff helped me select gave me lots of advise regarding the product offered me a seat then collected the purchase even waited at the checkout until the sale was finalised and wished me merry xmas girls on shop floor thanked me for my visit first time i have shopped there wont be the last highly recomend this store and the attitude of the staff… Read Full Review

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★★★★★

“Store 193 . Jemma”

Written on: 10/12/2017

After visiting numerous shops , of your competitors, we went into Office 193 , Nottingham. The service & advice we had from the sales assistant was superb. She informed that the Iniki icey trainers we wanted for our granddaughter were out of stock, but could order for next day ,free delivery .We paid ,ordered & gave our email address. In less than twenty four hours they arrived on our doorstep , fantastic service by all concerned at the OFFICE… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 14/11/2017 by Bullockxz325 (1 review written)

I love office shoes, and always pop in to make the odd purchase. However today in the London Brent Cross store and customer service from sales team was really poor, I was made to feel very uncomfortable by some the staff who were very dismissive and frankly didn’t want to help. I was trying to return an unworn pair of shoes with a receipt, bought a few days previously. They told me I was only eligible for an exchange, as it was a sale item. I had not been informed of this when making the… Read Full Review

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★★★★★

“Really Friendly and Helpful”

Written on: 13/11/2017

Visited Merryhill shopping Centre on Sunday and bought boots for my granddaughter which were lovely blue and sparkly we had a nice experience in this shop the staff were extremely helpful and very pleasant which makes a big difference to a shopping experience… Read Full Review

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★★★★☆

“Easy shopping with a smile”

Written on: 29/10/2017 by Trubiloo (1 review written)

Entering your Victoria branch Sunday 29th Oct with my good lady she decided a pair of timberland boots were what she wanted,after choosing the boot she wanted we approached a assistent who welcomed us with a smile and, said would you like any help,,, we requested the size wanted along with another size in a timberland boot for myself! Off she went and returned with both sizes in both styles and a pop sock for my lady to use to try with the boot! Both pairs being what we wanted the assistent… Read Full Review

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★★★★★

“Excellent service very professional ”

Written on: 18/09/2017 by Rhodesap377 (1 review written)

I visited the Trafford centre store last Friday and receceived excellent service. The assistant was extremely helpful and spent a long time trying to locate my size. As the size wasn't available she ordered online for me and she was totally professional all the way through as well as being friendly and pleasant. The order was delivered today and again an extremely good service. I shall definitely be using Office again. Many thanks… Read Full Review

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★★★★☆

“Trainers”

Written on: 10/09/2017

Norwich branch Chapelfield 219 To buy addidas trainers Served by the person I dealt with who was friendly and polite.Didnt have trainers in stock The person I dealt with gave me the options for trainers.were ordered for next week Top service alround Hopefully get trainers Tues … Read Full Review

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★★★★★

“Best service ever!”

Written on: 21/08/2017

I had the best experience today at Wimbledon Office store ( no 9) Gabi was so helpful and cheerful, an asset to the store. Thanks, will be back… Read Full Review

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★★★★★

“love the shoes at office”

Written on: 19/08/2017 by AdamMcManus246 (1 review written)

bit of a shoe lady always find a pair hard not to purchase… Read Full Review

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★★★★★

“Amazing customer service ”

Written on: 14/08/2017 by Xox123 (1 review written)

As I walked into office I was welcomed into the shop by a staff member who served me. I came to the shop after looking in 3 over shoe shops and I was amazed at how well the self service was. Also that staff member had helped me find a shoe that was both fashionable and that was meant for running/sports .He also gave a preference on what brand to go with which was nice because I had now idea what the trainers to pick . Before I made my purchase I wanted to know whether it was suitable for… Read Full Review

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★★★☆☆

“store staff chatting to each other”

Written on: 17/07/2017 by Hartley412 (1 review written)

I went into the store 1st for a browse then 20 minutes later to purchase. There were only 2 members of staff working and on both occasions were standing chatting at the till point. I had to go to the counter to ask for a size. when i received service it was good service but the vibe as i entered the store let it down. The girl who served me was very polite and chatty. I have no complaints about service other than the girls not adknowledging customers when entering the store. The store is… Read Full Review

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★★★★★

“Very good service ”

Written on: 12/07/2017

Really quick service and useful, honest feedback… Read Full Review

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★☆☆☆☆

“extremely rude customer service. I felt cheated and...”

Written on: 26/06/2017 by myha (1 review written)

Selling expensive shoes with extremely rude customer service. A shoes shop with customer service like that in Chester town should be ashamed. Bought some shoes for my daughter last week as a present . They don't fit my daughter so went back to the store. The store manager refused to exchange for a bigger size. She said they look like they been worn. There were very minimal signs of wear but the manager asked me to leave or she would phone police. I thought I didn't do anything wrong I just… Read Full Review

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★☆☆☆☆

“Bad customer service and no refund!”

Written on: 31/03/2017 by Magimag (1 review written)

I am fighting to get my refund back and the customer service just kicks my requests back. I have ordered shoes on UK website and delivery to Germany was quick. To my pity I have learned about OFFICE service in Germany only after accomplishing the purchase. As I decided to return one item, I proceeded the return on the OFFICE website and I have to pay for the return DHL label. But this is not the worst thing in this story. The addressee was OFFICE partner in Germany called Aramex, so I could… Read Full Review

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