Bambino Direct Reviews - www.bambinodirect.co.uk

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Latest Reviews

★☆☆☆☆

“BAD BAD SERVICE. DO NOT USE THIS COMPANY!”

Written on: 11/02/2014 by shan3456 (1 review written)

I ordered a pram, moses basket, moses basket stand, bouncy chair and baby bath. Ordered 6th Jan. Delivery due 17th Jan. 10th Jan told pram no longer available (even though I had paid for it). And that wouldn't give me another at the same price. Told on the 17th Jan that delivery of other items would be 6th Feb! They delivered baby bath, bouncer and 2 x moses basket stands. NO MOSES BASKET! The bath that arrived was filthy, so I asked for a replacement. I have emailed them constantly and keep… Read Full Review

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★☆☆☆☆

“Shop Elsewhere..!”

Written on: 20/12/2013 by Ryan31 (1 review written)

I have found there customer service is disgusting at best. I ordered a colour pack for a pram on the 2nd dec was told delivery on the 6th. Then on the 5th an email it will be the 10th. On the 9th an email delivery will now be the 20th. Took a day off work nothing. Phoned up spoke to a guy told me wont be available till march....! No email to tell me it wasnt coming on the 20th nothing...! On the web site the tracking said now available 6th Jan so when was you planning to tell me it will be in… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 14/12/2013 by Gjw1971 (2 reviews written)

Poor customer service. Great produce at great price, but if anything goes wrong don't expect it to be rectified. Returned faulty wheel unit within warranty to be sent a document on how to fit them... Hum, they were fine for 10 months and then became loose and faulty, I think I know how to fit them! The wheels have been returned to me and I've been asked to video the ploblem... If they had compared a new set with my wheel unit they would easily see the difference, my connection bar wobbles, it… Read Full Review

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★☆☆☆☆

“Don't waste your time/money”

Written on: 09/11/2013 by annoyedbythis (1 review written)

Got a good price on Mamaroo rocker. Ordered it, paid, delivery arranged, one of us took time off work to be in to receive it. On delivery day the order status said nothing about it being despatched. Called them, useless customer service chap (Scott) just took everything I was complaining about, but annoyingly just agreed with everything I was saying and got someone else to call me back instead. Received a call telling me that it "might be in stock" in December and that I was in fact in a queue… Read Full Review

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★☆☆☆☆

“Shockingly bad customer service and total failure to...”

Written on: 11/09/2013 by Kipspropmana (1 review written)

SHOCKING COMPANY I ordered a beautiful cot from Bambino Direct. It arrived on the date expected, fab, however the parcels were filthy, ripped and the contents damaged. It took an age to get a returns approval, an age for the company to collect. This was bad enough; but the replacement took 5 separate attempts to be delivered. The sales assistants blatantly lied to me on two occasions saying the replacement was en route for the agreed dates, only to be told by the couriers that they had no… Read Full Review

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★☆☆☆☆

“AVOID!! Bad customer service, terrible returns system”

Written on: 03/09/2013

I bought from BambinoDirect having found an item I wanted cheaper than anywhere else. In excitement I placed the order and found that I needed to spend over a certain amount for free delivery. I then decided to have a quick look around the site to find something else I wanted but there was nothing. As the weather was really hot at the time and paddling pools were selling like hot cakes, I decided to buy one to get the price over the amount needed. The paddling pool was on offer with 50% off… Read Full Review

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★☆☆☆☆

“Do not deal with this company!”

Written on: 14/07/2013

The worst customer experience I have ever had the mid fortune of receiving. I ordered the tutti bambini 7 piece barcelona nursery set on the 03/07/13. I received an email confirmation of my order the same day stating a delivery date of the 19/07/13 and payment was taken from my account. On the 08/07/13 after taking a days annual leave to reciept the delivery on the 19/07/13, I called bambino direct to request a time of delivery. Only to be advised that the set was no longer due on the 19/07/13… Read Full Review

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★☆☆☆☆

“Delayed delivery,Missing Items from Order &Refusal to...”

Written on: 20/06/2013

I bought a Mcqueen toddler bed and mattress for my son's birthday in April which was due for delivery early May. The mattress got delivered without a problem. I got an email to say bed will be delivered on 18/05/2013. Was advised that the courier company would phone a day before to agree a time slot. i did not get a phone call from courier neither was the bed delivered.I phoned Bambino direct on Monday who apologised and advised delivery would be done on saturday 26/05/13 and courier company… Read Full Review

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★☆☆☆☆

“BEWARE - no customer service at all - just want your...”

Written on: 15/06/2013 by fionamckinley (1 review written)

i brought a cath kidston pushchair i received confirmation e mail and the money was taken - 3 days later i checked my status and the item was not dispatched - as no payment was received . I had to take time off work to argue they check only to find that they were wrong the payment had been taken - its a premium rate call and the customer service attitude was whats the problem - i nearly paid twice and they were not in a slightest interested .Still no pushchair just a hole in my bank balance… Read Full Review

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★☆☆☆☆

“payment taken without permission”

Written on: 04/06/2013 by Erasure (1 review written)

I ordered a wooden baby high chair which came with a free beige seat cover. I received an e mail from Bambino saying that beige cover was out of stock and would I like pink or blue instead (the email did not say there would be any extra payment). I ordered pink. I have just checked my credit card account and found that the company took £16,97 without my permission. I tried phoning but was left holding the phone on a premium rate call. I shall be taking this further!… Read Full Review

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★★★★★

“Great Service”

Written on: 10/05/2013

I email an enquiry about the Concord Neo Travel system and received a reply promptly. I ordered late on Tuesday night and was told to expect delivery on Friday. I was surprised it arrived on Thursday as it was being delivered to Glasgow. I would happily use this company again… Read Full Review

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★☆☆☆☆

“Terrible company. Time wasters!!!!! DO NOT USE THEM!”

Written on: 26/04/2013 by sp691980 (1 review written)

I had a very bad experience with them!!!!!!!!! Recently tried to order a high chair as a present for our friends who just had their first baby. The reason I chose Bambino direct as they were offering £15 discount when signing up with 'Which' membership. So went on Bambino Direct website placed the order and asked for it to be delivered straight to our friend's house. Next thing I know, a gentleman called me from Bambino Direct asking all sorts of questions to why did I choose for the order… Read Full Review

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★☆☆☆☆

“Shop elsewhere!”

Written on: 11/03/2013

Bambino direct charged me for next day delivery but didn't pay parcelforce for that service! I waited in all day (Friday) for urgently needed goods and they arrived on the Monday - 3 days late when I refused delivery because I had been out on the Saturday to buy what I needed. Bambino direct then took over 2 weeks to refund my money for goods I never had. I made multiple premium rate phone calls to try and sort the problem but their customer service department were incompetant and unhelpful… Read Full Review

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★★★★★

“Order of Jane Trider Matrix Travel System”

Written on: 08/03/2013 by Zitab28 (1 review written)

I called Bambinodirect yesterday to enquire about ordering the Jane Trider Matrix Travel System in Graphite which I was keen to do as soon as possible. I called and spoke to [name removed] who was extremely helpful from the start informing me that the Travel system was in stock and that if I produced some evidence they would price match. Having spoken to a few companies, who weren't as helpful as yourselves I emailed [name removed] telling her that I could get 15% of Mothercare but that I… Read Full Review

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★★★★★

“Brilliant service & communication !”

Written on: 02/02/2013 by Sez8943 (1 review written)

I had brought a pushchair from bambino direct in Oct 2012 and at the beginning of jan there was a fault with it. I hadn't had it long so phoned them up to see what could be done. They came and collected it (free of charge) and had to send it to the manufacturers to replace a part it took a few weeks but throughout that time they kept in touch via emessage. Once they had received it back from the manufacturers they sent it straight back to me ( again free if charge) . I got my much loved pram… Read Full Review

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★☆☆☆☆

“ATROCIOUS customer service”

Written on: 09/10/2012 by Manc1 (1 review written)

I normally buy all of my baby equipment from Kiddicare who are 2nd to none where customer service is concerned. However, I decided to give Bambino Direct a try as I found a pushchair (Red Kite jogger) I wanted that was slightly cheaper (worst mistake I could make!!) Unfortunately after the 2nd time of using it one of the wheels fell off causing the pushchair to tip up with my baby in it. I decided to try and have a look at the problem myself and we changed the wheel nut for the spare one… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 23/09/2012

I placed an order for a car seat and base to mathch the pram I had been bought by my family. On the website it said in stock so did not think there would be a problem and later got an email confirming delivery on the 13/9 (I placed order 11/9) so thought great. I later saw I had another email stating 18/9 which although was going to be a week later it was still ok. I have since had a further email stating 18/10... another month and way after my baby is due!! I emailed which I got a slow… Read Full Review

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★☆☆☆☆

“Worst experince ever”

Written on: 13/09/2012 by sekesa (1 review written)

I ordered a Britax B-agile pram, a carrycot and a car seat from www.bambinodirect.co.uk with my visa credit card. What followed is something I have never experienced or heard in my life. They first e-mailed me the following message "Unfortunately the payment for your order has not been authorised. This is because we did not receive a Verified by Visa or Master SecureCode approval when you placed your order.In order for the payment to be processed on our website, the verified by visa needs to be… Read Full Review

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★☆☆☆☆

“Poor After Sales Service”

Written on: 07/09/2012

We bought a product from the website, after 2 months it has manufacturer faulty, we contact the website, they asked as to contract manufacturer directly, but after contacted manufacturer, be told we can only contact the seller/website. Bambino direct seems like answering the question by standard answer, with no help at all! very disappointed with their after sales service!… Read Full Review

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★☆☆☆☆

“Don't hold your breath for delivery!”

Written on: 29/08/2012

I ordered the colour pack for the Oyster travel system on the 13.07.12 and the payment was taken immediately. I received the confirmation emails and was expecting delivery in approx 7-10 days. I then received an email on 15.07.12 saying "Due to a change in our supplier's stock availability, the estimated date of your delivery is now as follows: 30.08.12". The on 26.08.12 I received another email saying "Your order has been updated, the estimated date of delivery is now as follows: 28.09.12"… Read Full Review

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