I brought a car from McCarthy cars, paying half of the sale and putting the rest on finance and had nothing but problems with it. We were told the car was semi automatic but drove the same as a fully automatic, never was the word easytronic mentioned or we would of researched this and found out the bad reviews. Straight away after collecting the car there was problems. The gears were struggling and taking to long to change. I did pop in and see them and was told this was normal for a semi automatic car. The headlight was full of condensation and the Air conditioning was not working. It was booked in to have the work carried out at their approved garage. After collecting they said they put a new Air conditioning condenser in, replaced the clutch and flywheel and replaced the headlamp backing. Things that were ticked ok on their 82 point RAC inspection. The car came back with more problem, groaning noise coming from the Air conditioning, a parking sensor was missing so not working, the key was broken and the gears still sounded like they were struggling to change. Also there was over an extra 20 miles on the clock, even though they said they didn't take it out for a test drive. The car was returned to have these problems sorted out and to check gear box again. When it was picked up we were told to turn the radio up so we wouldn't hear the Air conditioning groaning and the gears struggling. As I was still not happy with the way it was running, I paid for an RAC inspection. They told me the Air conditioning needed a new compressor unit, the gears were taking to long to change and the wheels were out of alignment. It was also stated that the car had, had a lot of repairs done on the body. So once again the car went back. This time they remapped the gearbox and said they had sorted out the Air conditioning which made no difference to the noise and the gears were slightly better for a couple of weeks. I was worried about the safety of children being in the car so I had it checked at a reputable Vauxhall garage, where the report came back with over £1,600 of work needing to be done. McCarthy cars wanted me to return it to their garage but I had, had enough so I contacted the finance company who sent out their independent inspector. They were very professional and after being inspected by them they put an uplifting order on the car because of all the problems and I eventually got my money back.

So it has been 3 weeks since my sons car was written of by this company on a test drive after a warranty repair! we had to claim on our own insurance to get our money back in a timely fashion as McCarthy's insurance company were dragging their heels. My son is still without a car as we have not been able to find a like for like replacement in the same price range! A family run business leaving a young lad without a car through no fault of his own in the middle of his University exams! they know nothing about family issues! He is seething and I don't blame him, he should be driving around enjoying his purchase right now instead of spending hours and hours searching for a replacement. An apology from the manager with no hint of returning our money was not good enough! Deal with these imposters at your own peril

One of the most arrogant customer care I have ever seen! There was a BMW listed on the site and there was drastic difference in the market price (4k) to the advertised price (6K !!). I just inquired the reason behind the difference and they were so rude that they just hung up on me saying too bad you find it expensive! Also, I asked them if they had any cars in the range of 4-5K, to which he responded saying go have a look at the website. Rude! Arrogant! Wouldn't recommend this dealer one bit!

paid 20 grand for car,found badly repaired body panels at later date(bubbling through),,,,once you pay and leave a dealers you have no leg to stand on,so nothing special about this crew.

They would like to charge you £200 deposit for a finance application which you will get back if unsuccessful. What a great way of doing business...

My wife and I went to look at the stock at Mccarthy on a Sunday afternoon this year. We were impressed with a rather nice Mercedes after test driving it. We talked to the salesman filled in a used car sales invoice and paid a £500 deposit. This we were told was a standard deposit to reserve and prepair the car.
However our financial situation changed overnight and we were unable to proceed with the purchase.
On contacting McCarthy at the start of business the next day to inform them of our decision I was told that our deposit was non refundable...
I was made to feel quite stupid by the salesman regarding this, even though I informed him that this was not explained during our visit.
On talking to Trading Standards,this practice it appears is legal, though very poor practice.
Mccarthy did however give us a voucher for the full amount of the deposit redemable with a year.
Eeerrr yeh, thanks then...
Not a bad little earner....£500 for nothing for them.

The 'comprehensive' after-sales service as stated on their web site is a myth, as is the vaunted highest possible standard'. Only one of the items that I asked to have fixed before collection (from a distance) were done, another broken part was replaced, by cannibalising another car, whilst I waited. The rest I will either have to do myself, or pay a local garage to do. There was no owners' manual with the car. James McCarthy said he would send one. After two unacknowledged emails I had to buy one (they are not cheap - perhaps why I was never sent one). When I was there it was pouring with rain, & I was kept waiting and my time was running out, so the paper work was rather waved in front of me than given me to look at carefully (that was my fault), but the vehicle's rather dodgy provenance and service record were not drawn to my attention (my trusting inexperience). Before I bought it I was told that it would be serviced, but there was nothing on the service sheet to say that this had been done according to Volvo's schedule, and the oil looked so thin that, by this time lacking any trust in them, I had it replaced by a Volvo dealer.
MY ADVICE > WALK, RUN, HITCH A LIFT, OR GO BY BUS, BUT NEVER GO NEAR MCCARTHY CARS.