Cadogan Clinic, London Reviews

★★★☆☆
3.0
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Latest Reviews

“No laser and no paediatric dermatological surgeries. ”

★☆☆☆☆

written by Alec354 on 21/09/2023

The Dermatology department does not have Lazer. Mr Wisam Alwan is a pediatric dermatology surgeon who does not do pediatric dermatology surgeries, at all. Only consultations. His view is that until age 16, children can move during any procedure, so general anaesthesia is required, however he does not do general anaesthesia or sedation. In practice, for children, he is a consultant only, 250 pounds for a very nice general chat. For 16+, Mr Alwan doesn't like to do procedures either, unless it's bleeding and is essentially already cancer.

Was this review helpful? 0 0

“Lovely Staff”

★★★★★

written by Charlotteasghar247 on 21/02/2023

My son saw Mr Cavale today we had a great experience.Just wanted to say how lovely the staff at Cadogan Clinic were including the HCA Paris so friendly and professional.

Was this review helpful? 0 0

“3 months later I still cant walk”

★☆☆☆☆

written by KateBrooke on 06/02/2022

I went to the cadogan clinic to have a mole removed from my foot. It was a 15 minute procedure. 3 months late and I am still not walking properly. Feet are notoriously sensitive (I have since discovered). I wasn’t even given the most basic advice to elevate the foot above the heart. They let me walk out with a small dressing on, no crutch to take the weight off the foot. The scar was extremely painful and I was given minimal help by nurses. I am presently waiting for them to contact me about scar treatment and nobody has got back to me. Do not use this clinic.

Was this review helpful? 3 3

“I too felt mislead”

★★★☆☆

written by AracelyMorris413 on 18/02/2021

I booked an appointment,had to pay up front..OK but then no-one could send through price indication on mole removal or methods. Had appointment with consultant and told me id need to come back and see a second consultant.Never told additional payment. On first appointment told "I can easily remove those if you want, shall I?"pointing to several that irritated me most. Yes please, thank you! So pleased.I thought it was a complementary treatment.!! He added "But the others need further investigation." When I left I was charged £150( and he could have removed upto 3x removal,I later found out.Had two frozen at that time, refused to do anymore.paid £150. 2nd appointment.told several suspect and as I was led to surgery room told by staff to pay several hundreds.! "We don't know why"was receptionists reply.why now,I'm half way down the stairway to theatre! can't wait til its done..? no. I was kept waiting in theatre quite a while.2x biopsies take Next appointment with leading consultant had a complete removal of one. Later told I need follow up appointments,no charge for first but chargeable fir others..which is reasonable.

Was this review helpful? 1 6

“I feel completely misled by Cardogan clinic.”

★☆☆☆☆

written by Hopkinsyc145 on 28/03/2020

I feel completely misled by Cardogan clinic. I made it very clear that I needed to visit with the consultant when booking the first visit (cost £50). I then turned up and was seen by the beauty therapist. She said almost straight away that I would have to come back for a 2nd appointment with the consultant, and said I would not be charged for this. I then went to the 2nd appointment and afterwards was informed that I had to pay £150! At no point prior to the appointment was I told that the consultation was chargeable. When I complained about this they admitted I was misled by the beauty therapist and said I had to pay regardless. They were exceptionally rude whilst dealing with the situation. They then did not send quotes for the treatment discussed with the consultant, so the whole experience was a complete waste of my time and cost me £50 plus travelling into London twice (£100). Disgraceful customer service.

Was this review helpful? 7 3

“Worst clinic ever they burnt me and don’t care”

★☆☆☆☆

written by Ndauriac on 06/11/2019

I was burnt seriously All over my chest by this supposed award Chelsey clinic. They recommended me A traitement Which was supposed to be painless and quick before a 2 weeks trip to my honeymoon and trip to a charity I support in Africa. They Now refuse to help and recognised what they did and hide behind the fact they did to a patch on my legs (when they burnt my chest) 5 months early. I faint and fell ill For days and was completely burnt but they told me it was “ normal and go home”. Since then (A month later) I have been to see a burnt specialist every week who is still treating me and advise that I should not go on the sun for a year and it may never recover! This clinic not only was unprofessional And negligent but refuse to assume their responsibility or care about their patients. For all women who are looking for any treatment avoid this clinic by all means .

Patientb's Response to Ndauriac's Review

Written on: 16/08/2023

I also suffered serious damage at this clinic 3 years ago. To date even though the doctor involved has been struck off this clinic still take no responsibility whatsoever for what happened to me on their premises.

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Was this review helpful? 4 3

“Absolutely wonderful care - so very pleased I chose...”

★★★★★

written by Chelsea_Girl on 22/07/2019

Absolutely wonderful care - so very pleased I chose this clinic - from the moment i called to after my treatment I have been extremely well-looked after. Staff are efficient, professional and my results are fantastic - thoroughly recommend!

Was this review helpful? 3 1

“Couldn’t recommend more!”

★★★★★

written by Karlic183 on 19/07/2019

Dr is fabulous and her secretary looked after us so well. Our family have visited clinic for many years for teenage acne to suspicious moles

Was this review helpful? 1 1

“Liposuction - amazing resuts”

★★★★★

written by 110Hopper on 25/06/2018

I had liposuction with Mr van Niekerk at the Cadogan Clinic last year. Thrilled with the results, and I was looked after so well by the person I dealt with and the theatre team. THANK YOU!

Was this review helpful? 4 1

“So disappointing”

★★☆☆☆

written by Bethany474 on 11/10/2017

Paid £ 250 for a rushed 10 minute consultation.Dr sped through a " spiel"-not professional, helpful or courteous.

Was this review helpful? 2 2

“Shocking customer experience by their admin people”

★☆☆☆☆

written by Victor133 on 07/06/2016

Have been trying for months, yes months!!! to book some treatment following a consultation with an excellent dermatologist at the clinic. The voicemail box is ALWAYS full - even at 10am and no one ever calls you back. If you happen to stumble across the reception team by pressing some random buttons on your phone, they promise to get someone to call you back but never do. They need to significantly review and upscale their admin support as sadly they are really letting the clinic down.

Was this review helpful? 2 2

“Absolutely appalling - unbelievably so! ”

★☆☆☆☆

written by Blazev297 on 26/04/2016

I am simply going to copy and paste the email chain.... enough said! Read from the bottom up! I also called them about it twice. They have absolutely no idea what is going on. My 'consultation' was 20 mins late, only last 15 mins, and cost 250 pounds. Afterwards they can't even give me a price for the procedure! Hi Thanks for your email - I see you are trying to help but I still do not have the answers I need. Before having the procedure I would simply like to know exactly how much it will cost. Surely this is reasonable? Please can Dr X let me know - I have had the consultation so I assume he will know this? Also - and again - is he planning on removing the skin tags on Wednesday too, or not? and what would this cost - is it 550 for the whole lot? For the time being I think that the only option is to cancel my appointment. I am not happy to come to an appointment not knowing exactly how much it will cost me, or what is going to be removed and what isn’t! I appreciate you are trying to help but I am extremely concerned that I have spent 250 pounds on a consultation that started 20 minutes late, was only 15 minutes long, and which does not even involve a fixed price - even after I have asked six times! It is extraordinary how the business is run. Do you usually not tell people how much they will be charged? I understand from the conversation I had on the phone yesterday that somebody will be calling me to discuss the service I have received. If I do not go ahead with the removal I will be expecting a full refund of the consultation cost.  On 25 Apr 2016, at 17:37, > wrote: Hello  Thank you for your email I’m so sorry this was not explained to you during your consultation – Dr X is a fantastic and very thorough Dermatologist – he is one of our most experienced practitioners and I would have hoped you have left his consultation with all the information you needed - perhaps I can assist here. The cost of a surgical mole/lesion removal is typically £550 but it does usually depend on the lesion as to the method required A consultation fee is always separate but the procedural fee does include a follow up wound check appointment with a dedicated wound care nurse – I hope this helps to clarify your queries – please let me know if you have any other questions I would be happy to help Kind Regards Patient Advisor Non Surgical - Aesthetics, Dermatology & Podiatry Sign up for news and special offers Follow Us On : Patient Advisor (Non-Surgical) Sign up for news and special offers Follow Us On: From: Sent: 25 April 2016 17:22 To: Subject: Re: Confirmation of Appointment - The Cadogan Clinic Hi It was not covered in the consultation - and I told reception this and they sent the Doctor an email about it while I was there - but there has been no response. Can somebody tell me the price of the removal - and whether the plan is to remove skin tags as well or just the mole? Or is the price included in the consultation? Thanks   On 25 Apr 2016, at 12:56, > wrote: Hi  Thank you for your email Please don’t be nervous This information should have all be covered in your initial consultation with the Doctor? Usually we book a wound check following the procedure between 1 week-10days with a specialist nurse to make sure healing is going in the right way The procedure should only take about 20-30minutes This is a very routine treatment here at the clinic and Dr X is one of the most experienced Consultant Dermatologists – you can be rest assured you are in very capable hands Please let me know if you have any other questions Kind Regards Patient Advisor Non Surgical - Aesthetics, Dermatology & Podiatry Sign up for news and special offers Follow Us On : Patient Advisor (Non-Surgical) Sign up for news and special offers Follow Us On: From: Sent: 25 April 2016 12:40 To: Subject: Re: Confirmation of Appointment - The Cadogan Clinic My treatment on Wednesday? Mole / skin tag removal? It would be good to know how long it takes and aftercare and what it will look like? I'm a bit worried about having it done at the Cadogan clinic - as I have kept asking for info and nobody has contacted me at all.... Feeling quite nervous about getting it done... Thanks for looking into this.   On 25 Apr 2016, at 12:32,wrote: Hi So sorry you haven’t heard back from anyone Please can you confirm the treatment you would like to know the cost of Many thanks Patient Advisor Non Surgical - Aesthetics, Dermatology & Podiatry Sign up for news and special offers Follow Us On : Patient Advisor (Non-Surgical) Sign up for news and special offers From: Sent: 25 April 2016 12:27 To: Info Subject: Fwd: Confirmation of Appointment - The Cadogan Clinic Hi Can someone get back to me on this? I have emailed, telephoned, and asked at reception - and still have no information? I don't even know the cost?! Thanks Begin forwarded message: From: Date: 21 April 2016 at 16:04:39 BST ToSubject: Re: Confirmation of Appointment - The Cadogan Clinic Great thanks please do let me know re costs and length of treatment and what I can expect afterwards. Best, On 21 Apr 2016, at 15:50,  wrote: Dear  Your appointment with Dr X is booked for Wednesday 27th April 2016 at 15:20. If you have any questions prior to your appointment, please call the clinic on 0207 Please note: Appointment cancellation must be provided within 24 hours. Failure to do so will result in a £50 cancellation fee You can find directions to the clinic here:- To thank you for enquiring at The Cadogan Clinic we are delighted to offer you a free Visia Skin Scan  with our Aesthetic Nurse - to help keep your skin healthy and young, you can book this separately or at the time of your appointment. We look forward to seeing you. Kind regards,

Rehanah's Comment

Written on: 02/05/2016

I totally had the same experience!! They are terrible and rip people off.

I booked an appointment and was meant by another doctor who didn't introduce himself and didn't correct me when u called. After 15 mins he appeared and discussed my details with the Unknown doctor. He was in and out of the consultation within 5 mins. He didn't even sit down.

In relation to my surgery costs - they quoted an inflated amount but what was worse they couldn't confirm whether he was going to perform the surgery.

I emailed him directly with my complaint about the consultancy fee and not being able
To confirm that he would do the treatment. His response was equally avoiding the issues.

AVOID AVOID AVOID

I didn't have time last month to take this further but now that my surgery is good with an expert I trust and I believe is competent, I will issue small claims proceedings for the recovery of my consultation fee. They will not return it unless I do .

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Blissy's Comment

Written on: 27/05/2016

I had surgery with him and he has totally ruined my face!!

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Was this review helpful? 0 2

“Neck lift with lipo, So happy with the result.”

★★★★★

written by PamRai on 07/10/2015

I'm 53, female. I lost some weight but had a sagging neck with some excess fat that remained despite my weight loss. I felt quite awful about how I looked. Beforehand, I was nervous about the procedure, having never had any cosmetic surgery before, but went ahead with it. I chose the Cadogan Clinic near Sloane Square. The procedure was performed by Surgeon Olivier Omar. It took a couple of weeks for recovery to really begin. Now 7 weeks later I've fully recovered. It's all settled. I feel so great about myself and the way I look. I even dress with more confidence. My face doesn't look fat anymore, it's much more lean. I have jaw definition! Cadogan Clinic take really good care of patients, that was my experience. Surgeon Olivier Omar. Very informative, detailed, he listens and gave me all the options. Sound advice pre and post surgery. Kind and considerate. He's an excellent surgeon.

Was this review helpful? 3 2

“Fine until problems occurred ”

★★★☆☆

written by on 25/05/2015

The clinic was initially welcoming and relaxed and the consultant friendly, knowledge and authoritative. The minor surgery I had went ok but later there was a healing complication. The consultant gave plenty of follow up but I felt he was a little defensive and dismissive of my concerns. I was asked to come back after 6 months for a review to see what could be done to improve matters and when I did the consultant acted a little strange, he clearly couldn't really remember me and told me there weren't really any options and in any event nothing could be done anyway for at least another 6 months - so why waste my time and my money getting me to travel to London for a pointless appointment? I was left disappointed and felt I had been mislead that there was some hope of something that could be done.

Was this review helpful? 2 1

“Fabulous, prompt, professional ”

★★★★★

written by on 05/02/2015

The consultant was very competent and experienced. I was seen by the doctor on time and everyone in the office was very pleasant and friendly. It was a good experience and I will see the dermatologist there again if necessary.

Was this review helpful? 3 2

“Hard sell and lies”

★☆☆☆☆

written by Porterxt315 on 30/08/2014

I went for a consultation with a patient coordinator in August 2014 for liposuction on 3 different areas. The clinic is meant to be reputable and I wanted it done by the best. I had already scoured the website beforehand, and seen the "from" prices and what procedures they did. I wanted traditional liposuction, which says "from £3,800". Body jet is also from £3,800 (but more expensive as I'd already discovered from a quote elsewhere) and smart lipo is from £3,500. For the first ten minutes of my consultation the PC went on about the body jet lipo she'd just had done and how quick it was, how pain free and how she could go back to work the next day. She didn't seem sincere however and I felt like this was part of the " hard sell ". I didn't believe she'd had lipo done at all. She finally moved on to me, what I wanted done etc and then told me how effective body jet would be and quoted me £7,500. I was shocked at the price... I explained I didn't want body jet as I knew it was much more expensive. I was happy with traditional lipo (which she described as the " barbaric method"). She told me they don't do traditional lipo, only body jet - if this is the case, their website is wrong. I then queried the price, and said the website said traditional lipo was from £3,800 - how that can increase to £7,500 I don't know. She explained that that price related to "laser lipo", and " she felt it was wrong that the website was confusing like that"... I was annoyed and left, saying I'd go somewhere else as I can't afford £7,500 (she cheekily suggested finance). I went home and looked at their website again, and as mentioned above, it says laser lipo/smart lipo is from £3,500, so therefore the £3,800 does refer to traditional and they do advertise that method. She clearly thought I was stupid. I am having lipo done but I won't be having it with the cadogan clinic.

Tjj123's Comment

Written on: 13/09/2014

Hmm interesting review thank you. I have just tried to phone them, supposed to be open Sat 9 - 5pm but no reply. Another porky/err on their website.

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Was this review helpful? 2 2

“First class”

★★★★★

written by richardson1957 on 01/02/2014

As a former Community Staff Nurse I can fully recommend the care and expertise of this Clinic. Nurses are very efficient and caring . So far the treatment for a Breast uplift which is 2 days Post Op... I am very pleased with the shape and work that has been done my Garrick GEorgeu who has a great bedside manner and excellent aesthetic surgeon. Can recommend his work as a health professional of 33 years. The team in recovery are excellent. Reception staff very helpful and offer great coffee.

Was this review helpful? 3 1

“Dreadful Service would NOT recommend.”

★☆☆☆☆

written by on 06/11/2013

the consultation was fine, it was only once i paid the deposit that everything went wrong... the quote i was given, the price was wrong so i questioned it against the prices on the website but no reply, i emailed to clarify receipt of my deposit, no reply, i emailed to confirm receipt of my last three unanswered emails, no reply....i am two days before my scheduled procedure and guess what... no reply. the service here is disgusting, i now have no faith in the company what so ever.

Was this review helpful? 2 2

“Awful place”

★☆☆☆☆

written by Bev2013 on 11/10/2013

They treated me and has left me with more problems than I started with :(

Irishgal74's Response to Bev2013's Review

Written on: 01/08/2014

What treatment and which Dr, I've a consult there in a few weeks - thanks

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Moonbeam2007's Response to Bev2013's Review

Written on: 11/04/2016

Agree he's awful

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Was this review helpful? 2 2

“Recommend”

★★★★★

written by Benni12 on 23/10/2012

I had BA at the Cadogan Clinic with Garrick Georgeu and would definitely recommend. I am 10 days post op and have no visible bruising at all. Mr Georgeu is very professional and explained everything in great detail, there was no pressure at all and made me feel completely at ease. I arrived at 7.45am, looked after by Helle, who is amazing, then into theatre at 8.45, woke at 11 and left at 2pm. I felt like I was at a creche for grown ups! Everyone was so friendly, professional and caring. I honesty felt I was in the best care. They sent me home with all the medication I needed and phone numbers for after hours emergencies. There is nothing I would change about my experience at the Cadogan Clinic.

Hshallen100's Response to Benni12's Review

Written on: 31/10/2012

I am sure that you work for this company because what you are saying is not true. This place is a rip off and everybody I have spoken to is really unhappy with the results.

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Benni12's reply to Hshallen100's Comment

Written on: 01/11/2012

I absolutely do not work for this company. I was very nervous about having breast implants as I didn't know anyone personally that had done it. I read a lot about it however I had not seen this site until afterwards. When I read the reviews on this site I was shocked because my experience was so good. I was also moved to write because the other reviews were for other surgeons not for the one I had. The price was £3300 which I thought was competitively priced?? I did not have to pay for the consultations before the operation - I saw the surgeon himself twice and he said he would see me again if I still had further questions. Far from being a rip off and I am very happy with the results.

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Moonbeam2007's reply to Hshallen100's Comment

Written on: 11/04/2016

Agree with you totally

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Moonbeam2007's Response to Benni12's Review

Written on: 11/04/2016

Don't believe a word. I had an awful horrid experience with this man who stole money from me. STAY AWAY

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Mariaponder's reply to Moonbeam2007's Comment

Written on: 23/01/2017

I have a breast reduction and lift scheduled with Dr Garrick Georgeu - can you please please go into more detail about why your experience was so awful?

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Was this review helpful? 3 1

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