Purchased the Octasmart mattress £129… Purchased the Octasmart mattress £129 double. Arrived let it lay for 12 hours, tried to look inside zip to see quality of mattress, zip wouldn't budge stuck on the cover. Assumably they put a cover on so you can take it off and wash it otherwise why have a zipped cover! Sent photos to DORMEO as requested, got fobbed off. Then rang today 14th to say again it's not right. Mabel told me, "the cover isn't meant to come off, if you take the cover off it invalidates the guarantee, the zip is meant to be like that because the covers not meant to come off". I asked, but you should be able to wash it surely, "no, you can spot clean it if it gets dirty"! I am not happy with the customer services I received today. I asked for a part refund due to the zip, and was told, "no we can't give a partial refund, it's meant to be like that". Very disappointed, I looked into swapping it for a better mattress but I couldn't afford the extra £135 to do it. DORMEO, you are not very understanding at all! Date of experience: 14 April 2024

We bought 2 Octasmart Essential 5cm Single toppers in June 2022. After around 5 months one of the Two Mattresses had shrunk in the centre thicknes to around 1/2cm resulting in a very hard central area of theTopper. I (as the user) found that sleeping on it caused me a lot of pain in the Hips until I stopped using it. We got in contact with Dormeo (Ticket No 2091710)who replied saying that reduction in Thickness can reduce 5% to 15% would be classed as Normal and that unless we could supply further Technical types of proof there would be no further action. I must say they did refer us to product conditions which does state the above reasons for no further action which we must accept. However we still feel that the 'reduction' problem seems a very short length of time from Purchase. We now would not purchase any Dormeo products and cannot recomend them

We bought a super king sized octasprung mattress about 6 years ago. It had a 20 year guarantee. After 5 years,two things happened. My husband was bed bound for a couple of weeks, and I washed the mattress cover. The 'give' in the mattress on one side, and the appearance of big "slices' in the foam, made us realise that something was wrong. We contacted the salesman who contacted Dormeo. They sent an inspector out, who confirmed it was faulty. Having previously had (and loved) a memory foam mattress, when we bought a bigger bed, we bought this one because it was memory foam,and because it was sold as having an airflow system that enabled it to feel cooler. Not the case! There was no difference, albeit it was comfy to begin with. The other down side was that it could only be turned round and not over,as there is a different 'top and bottom' to the mattress. This restricts flexibility with usage. The salesman contacted Dormeo to arrange a replacement, but they would only replace 'like for like', which we didn't want The Terms & Conditions were tightly written so that we were able to not negotiate at all. We would have settled for two single mattresses as a replacement, or some financial compensation, but Dormeo clearly were not up for that at all. We couldn't even just get them to take the old mattress away without delivering another one!! Fortunately a charity has agreed to take the replacement. Would not recommend dealing with this company as they will NOT deal with you directly!.

Purchased a Dormeo Octaspring mattress and within a year it split. Contacted company and they replaced within a week. Have had the new mattress for a month and it has split in the same place!! I am a petite person so it's not me that is the issue here. Don't buy this mattress they are a waste of money. Currently waiting to hear from Dormeo to see what they are going to do about it!

I waited 2 weeks for mine to be delivered, when it arrived I couldn't wait to go to bed. My first impression was that it felt rather hard, still, not to worry I thought, it just needs to 'settle in.' Now, 2 months later, and I have yet to get a decent night's sleep on it and I doubt I ever will, it's just too hard and unyielding...the old spring mattress, that I gave away, was far more comfy. A classic example of the folly of buying without first trying. £250 down the pan!

cannotreview the bed as I am still waiting for it to be delivered. Two and a half weeks order was placed, money taken from my account next day, still no bed. Customer service very poor, just says it is with the courier, It may be, just do not know.